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ContactAbility Reviews Summary
ContactAbility has a rating of 3.3 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ContactAbility most frequently mention customer service, account manager and great company. ContactAbility ranks 8th among Insurance sites.
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I have been very skeptical of internet quotes ~ I haven't had the best of luck with any of them. Nick was so helpful and talked me into at least trying it! I am so thankful that he did! Wow! I am so impressed ~ We are at a 26% close rate! Thank you Nick and Contactability!
The leads are reliable and customer service is excellent. Nicholas Gay is awesome as my Account Manager!
Contactability provides live leads that are ready for a quote. In our first month, we are closing over 30% and my team is brand new to the business!
Nicholas Gay at contactability is an awesome guy. Calls to check in with us, and customer service is great. Keep up the good work guys
Nick from Contactablility has been a pleasure to work with and continues to respond well to my many questions.
Quality auto lead generator. The people that are transferred on the warm calls actually want auto insurance.
Contactability is a really great site to use. It has my phone ringing all the time with new leads and more of opportunities to increase my monthly sales. If you are an insurance agent I recommend that you use this site.
We have had a high rate of success connecting with prospects through contactability. I highly reccomment it.
I have been using this carrier for a while and I am please with the results. I would highly recommend the live transfers though too. They have produced good results and I get refunded quickly for the ones not interested in quotes.
Nicholas has been responsive and helpful with my account. We have experienced excellent quality leads from their service. Strongly recommend to anyone looking to grow their business
Nicholas is a great point of contact. He answers all emails on a timely manner. The best lead rep we have worked with.
I have had great success thus far working with Contactability. Their service reps are great to work with, the leads are all decent, and the leads that aren't good they refund without argument. I have worked with a ton of lead companies as an agent... this is without a doubt the best one.
Really good warm transfer leads, better than all the other lead companies I've tried. Best thing about them is the service and the fact that they don't give you a hard time when requesting credit when you do get a bad lead.
Since having Nicholas G. As my account manager I have received 5 star customer service. He is very prompt with his responses to my questions or concerns and he even helped me out via email on his day off.
The regular leads were horrible and the service was bad. I was fortunate to get in contact with DJ Ridley and he made me finally feel appreciated as a client. DJ got the issues corrected and has made sure to follow up and makes sure that everything works. I have had two issues since and DJ has resolved them quickly. DJ is the reason I stayed and now enjoy the service.
We received 5 calls (4 within a 1 to 2 minute span) and were already on the phone or with customers. All 5 were charged despite not answering the calls. We are not suppose to get charges unless we answer. Because our number was hit, we haven't received anymore preventing us from quoting. DJ was great with understanding and crediting back the calls. Need to make sure we don't get charged when not answering. We are busy and can't always take the calls.
Since DJ Ridley started handling my account I am pleased with the service I receive from ContactAbility. He has excellent customer service skills and responds to my concerns very quickly.
We started utilizing your service in July of this year.
We were going to cancel with your company due to no attention to detail with your sales woman, who in selling us your service promised everything we requested would be done, than failed to deliver especially with our preferred zip code list, etc.
She did not follow through and passed us off, as she did not want to deal with us since she had already closed are sale. (plus communication was very hard as she over talked us while we were speaking, and did not take the time to listen).
We found relief with your employee Dejuan Ridley, his excellent customer service skills, attention to detail and his ability to always follow through with us is truly amazing.
We know if we need anything, or if anything needs to be done we call Dejuan Ridley and he immediately goes to work on it.
I would like to tell your company that your are lucky to have him. Without him, you would not have our business.
I have had great success at times but Internet Lead quality is not always the best no matter what provider you choose to work with. Contactabilty definitely works with you on returns and improving the quality where they can. I recently been working with DJ and he is quick and very pleasant to work with
From the business
Contactability provides lead generation and lead management tools for small businesses. We also help insurance shoppers connect with local service providers. We currently service Insurance and Home Improvement categories.
We offer an easy to use insurance crm and a LeadSite to help companies generate leads and convert to sales.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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