ConnectNetworkReviews 123

Can start with cant created an account with the mobile app, called customer support and informed them it kept telling me my email wasn't well formed and I tried 3 different emails and still no luck. 2nd what a scam they have going why you guys get half of money put on book? And $7.95 service fee for adding money for calls you mofos on some serious stuff gtfoh! Straight RIP off and way to take advantage of people sorry excuse for a business imo.

I used connect Network messaging service to message Colorado DOC inmates. I have family and a few friends that I world correspond with. I just purchased the biggest package of credits available so I could continue to correspond with them. I honestly don't even remember how much that was because if I'm available to look at! Honestly I'm sure it was like $5 or something. But all of a sudden the messaging option was no longer available, and there was no sign of any credits on my account. I called the number for customer service and was told that the messaging option is no longer available through connect Network for the. Colorado DOC inmates and my credits are non-refundable. Like that! No warning! And no refunds. They couldn't even put your money on your account towards phone calls or something! Its not the money! Its the principal! This happened to everybody using the Colorado DOC Messaging service!

It's always something. I have grown quite accustomed to using this app to write my husband and some friends & family. But being a single mother with my husband in there I'm not interested in GIVING my money to a buisness that does not provide the services I purchase. They have awful customer service it must be a bunch of teenagers because their level of communication and accountability is next to none. I have tried to reach anyone with more than a half of a brain cell but that my friends is impossible. Thanks for stealing our money GTL. I'd rather use GTL if they were just accountable but I'd rather pay more for the jpay services than deal with the bozo club.

I received a call from my son that was in jail and this service interrupts wanting money. Fine I pay $25 and nothing! Never did I get connected. My son calls again a couple of hours later and they want me to again pay more money? I never got to talk to my son. I tried to go online to set up an account and i just finally gave up. The next day I again tried to go online to set up an account and was so frustrated I had to stop. I did finally get someone on the phone where I demanded my money back which I was told they would do but it would take 30 days. If not I will be going to see my attorney general about this!

ConnectNetwork are scammers! A couple of times I added $50 to my phone. Received 1-2 phone calls and then the next time me and my love one talk could be a month or 2 they say i dont have any money on the account. Recently, I made a transaction actually made 7 transactions 7 different ways on their site it said it declined but I later found out it held the money on my cc and debit card! When I called them after the 6 transaction they said they were updating their site (which is no where on their site) and it wouldnt work until tomorrow. Talk to the manager he got on the phone making excuses about my cards having frud protection (which i dont know a major debit or credit card company that doesnt) and its stopping the card from going through. However it did go through and i had $120 hold on my card. Made the seventh transaction over the phone because the website was updating another $30 hold. Totally $150. With 0 dollars on the phone account! Told the manager to have his supervisor call me. Im told that it will take 24hrs. We will see if they even call.

I put 86.00 on my fiances commissary at the prison and the machine at the prison ate the money it never went on his account don't know where it is and been getting told different dates when they're going to put the money on and everything else. GTL has been telling me different dates and providing false information too. I just want the money on his account since i put it in cash and the machine ate it if the company doesn't put the money on or send it out to me i will go hire up.

I've been able to use this service for text messages, also sending photos from my cell phone gallery (My family member received the photos within a couple of hours.) There is a feature to request a phone call from them that works well. Phone calls from my inmate using GTL (which can be to anyone on the inmates approved list)
I have had problems with the Advance pay system to call only to my phone. The money is still on the account. We haven't figured out how to use that account yet. I've never put money for collect calls because it seems that they are more expensive than the other call methods. Also since I didn't know how to apply money in the beginning. I accidentally added money for games on the inspire tablet. For the most part it is a very useful communication site.

Connect Network is pure TRASH! The website is faulty a. K. a. TRASH! The auto system is faulty a. K. a. TRASH! The customer service reps can't help you and are rude and a. K. a. TRASH! All the alleged "if you need help, contact us" numbers are faulty a. K. a. TRAAAAASH. I was trying to help my loved one and the process has been more difficult than it should be and unsuccessful and no one seems to have answers or solutions for anything.

My funds "expired" in my account without warning or notification of any kind. And they charged me fees for "expiring" my funds. And where did the funds go after they were expired? Well, they didn't come back to me, that's for damn sure. Then when I called to find out what had happened, they said they would return the funds to the account minus the fees.

Deposited money for a phone connection. Connection never made. ConnectNetwork claims another "affiliate" got the money so you have to talk to them--and they give you automated service numbers which mean you cannot speak to an actual person (and they give you different numbers). You call ConnectNetwork four times telling them you will keep calling until someone gives you an actual customer service number. You get that number, but the person at that "affiliate" says there is no account opened under that number. EXCEPT, they took your money! Oh, okay, let us contact our IT people. It isn't the $15 crummy dollars, although for some people that is a lot of money to be robbed of. It is the fact that these outfits (and the prisons themselves) charge inmates ridiculous phone charges, if, of course, they can actually try to make the call! Shameful really.

Website is cumbersome and complicated. Horrible customer service. Expensive to call and the price even rose the last two years. The fee they take off is stupid and makes me lose so much call time money. Also, if you don't use your balance within a certain amount of time, they expire it. I didn't even know. I lost $60 worth of calls because of that. I'm so done with them. I told my friend to call me once every week. It used to cost only around $1.17 per 30 minute call in 2014, now it's $3.88 a call. What average person could afford this crap? It's disgusting.

After making a deposit, the person it was intended for did not have access but it showed as being available. 9 emails, 2 phone calls later, I was told I would just have it refunded to my cc. 46 days later. NOTHING HAS changed. The person I spoke to on my last call did not seem to understand what I was saying! I Thought this was a service for prisoners and the outside to communicate and keep bonds, I did not realize the service would be so lax and in professional! Someone may want to remind them that there is a SERVICE fee. We are not asking for them to do anything but their job!