ConnectNetworkReviews 123

I created an account because the Topeka Correctional facility in Kansas is so stupid to change from Jpay to ConnectNetwork, or should I say NO ConnectNetwork. During signin it constantly times out, no matter if you use their app or website.
I wrote them and got a quick reply saying I needed to reinstall the app, remove cookies and empty cache (as if I never worked with computers... duh). And also the browser needed to be updated. I did almost everything but without any result. I ran some diagnostic programs on my computer which showed it was their server that is causing the problem.
Again I send them an email saying it still doesn't work. Their reply is: "unfortunately we can't guarantee international browsers will be able to access our website." HUH?
It's 2020, and you can't reach their website from outside the US! I was able to create an account from outside the US wasn't I, but I can't log in from outside the US. WTF?! How should I get in toch with my loved one now?
Worst application I came across in years. And the worst thing: THEY DON'T CARE THAT YOU CAN'T CONTACT YOUR LOVED ONE ANYMORE!

My family member was incarcerated for a three week period. The Connect Network was extremely unfriendly to consumers. I funded my cell phone and my home phone and two other phone numbers. When my family member attempted to call me, their automated system did not respond to the prompts on my phone so the call was always disconnected. It was heartbreaking to have my family member waiting for me to respond and they continually ignored my phone prompts. When I called them, they told me to call my cell phone provider because something was wrong with my phone. Very unhelpful; When my family member was released I asked for my $90 refund on the 4 numbers I funded. They said, nope, not unless I can show ownership on all 4 numbers. Too bad they weren't upfront about that when I was putting money in. I had a passcode, a login, a password, my charge card, but they said those things were not adequate identification. Its sad in the first place that a jail has to make money by selling part of their system to a for profit system. Really sad.

These people are over charging innocent people that have to shovel to communicate with their loved ones. It is absolutely criminal for them to limit the amount of time we can talk to our friends and family. And where does the money go that they make? It surely dont go to paying any kind of customer service, they dont answer, and the app is total garbage. More people need to speak up about this. They are taking advantage of your mother, your grandmother, sons and daughters. They are some sick $#*!s

I have called numerous times trying to get a $15.00 refund because my son was incarcerated for 4 days. I put $25.00 on the phone log minus the $6.79 fee for using their service. When I called the toll free number given it indicated I had $22.00 left. I have called over and over again and unable to get my refund. They had no problem taking the money but obvious it's a big deal to get refunded. Pray that I never have to use their service again. They are foreign speaking rip off artist.

I have contacted this company several times to address my messages never making it to my loved one which I feel is the officers fault as well as Connect network. How can they set up a policy that allows the guards to take however long to deliver the messages. Ive actually tested it and had messages one through 4. I never received 1 through 3 only 4. Either our messages never arrive,, or they are so out of order you can't even respond properly. I have also scheduled 13 visits and the guards leave me waiting for 40 minutes and then cancel my visit. Reevely is the supervisor of illinois river correctional center communications at the Facility and he sends messages as he gets ready.

This "company" is a fraud! They took $50 out of my inmates account for no reason. I called numerous times and when I did get a hold of someone they would either transfer me and it would disconnect or if I did speak to someone they would never give me a direct reason this happened. They said it wasn't their department. This place should be shut down. Regardless of what you do I guarantee you will never see the money returned. If you read the reviews there's probably 80% of people who will agree with me. I also contacted the BBB. SCAMMERS

There's no Option for NO STAR in order to post a comment, otherwise, it wouldn't get ANYTHING FROM ME!
Every other day or so, I get these annoying VM's from so called "Inmates" trying to contact me from some foreign country's jail, asking me to bail them out. All messages I have gotten, are from guys I can verily understand, due to their heavy Indian or African Accents, and their messages always ask me to create an account in order to wire money to these strangers. Yeah, right! Today, (7-13-2020) I finally called the "company" and asked to be removed from their database, (only to have this guy who also verily spoke some English), to create an account and password, along with providing him with my full name and e-mail address, JUST IN ORDER TO THEN BE REMOVED FROM THEIR DATABASE! WTF?! So, I have to CREATE an Account, Provide ALL my Contact Details, only to be Removed from their List? Who in their right mind would want to do that? These Idiots should be ShutDown ASAP! There is NOTHING LEGIT about this so called "Company"... They are 100% SCAMMERS doing what SCAMMERS do... It's a shame that there's nobody out there willing to take them on and shut them down. Anyone else experienced this same issue? Plz comment! THX!

I am so fed up with this company! Besides the fact that you have to pay to fee to send money, pay a fee to msg, they charge you for a visit that drives you f*****g crazy! My husband can hardly ever hear me, resolution is terrible! I sent a complaint and it took 4 months to get a reply of oh sorry.
The emails can take days to get to him!
Why can't we get a choice of providers?
Customer service doesn't give a f**k and will hang up. This is ridiculousl!

Can't get resolution to update phone number ownership. My numerous emails have gone unanswered... going on 60 days now! Their system shows my new prepaid phone number belonged to someone prior. I can't post funds (that somehow is negative?) and my juvenile son can't call me on my phone number. I sent proof of my phone number and even screen shots of my info from their website connectnetwork.com showing my phone number and other profile info. I had another number that has a $30 balance that they won't transfer to my new number. I have sent them proof of both phone numbers! No response. I feel like this inmate phone company is a scam! I am frustrated there is nowhere to turn for help. This company is profiting off inmate families and they do not care about resolving any phone issues. They will keep your money and not respond. It does not help that the customer service reps are mostly poor speakers of English as a second language. The websites I sent emails were at both *******@connectnetwork.com and *******@gtl.net. I am angry that they are getting away with ripping people off!

My card got declined when there was more than enough money on there. I tried other cards but they were declined as well. I called my bank and they said it's the facility rejecting the payment. Then they put a block on my account because it's says there was fraudulent activity on my account which is bull because they declined my payment. It's nuts. I've called so many times and no One can help me out. Saying I need to wait 3-10 business days before this can be resolved. That is absolutely absurd. I can't talk, message or add funds to my loved one because of a glitch in their system? This is insane an I think this is the worst company because they have no sense of customer service. Right now with everything going on you would think they would be trying to be more sympathetic but they are not.