College BoardReviews 148

I hate to sound like the bitter, disgruntled customer that most employees hate to put up with however, my heart breaks for the lack of concern, professionalism, and proficient customer service of this "non-profit" organization. So here I am fighting to retrieve my scores for the December 1,2018 Subject Tests Date. Here's the story: I was signing up for another test date shortly after taking my exams as scheduled. Turns out, I ended up switching my registration while scoring was in process. I understand the mistake on my part, however I never opted to cancel my scores. So with this said, how is it that there is no recollection of anyone receiving my answer sheets. They pride themselves on test security, but still can't tell me my scores when I know those answer sheets are tracked carefully from the testing center to the College Board headquarters. They sent my case to the escalation team to further handle the issue. They said it would take 5 to 7 business days. Could have fooled me. It's been exactly two weeks now. I'm extremely upset because they were suppose to be communicating with me via email regarding the case. They've only done so once. They don't take into consideration that a student may need those scores to satisfy College/University deadlines, they just patronize you with the "I understand your concerns sir". I think the $#*! not!. This isn't the first time College Board has screwed up the futures of prospective college students. It should be a real wake up call when you are responsible for losing 100 student answer sheets, (took place 3 yrs ago for Virginia students) and having no solution for other students but to retake the test, placing an extra financial burden on some families. The moral of the story is, don't pride yourselves on being about education but can't effectively work with students with something simple as their test scores, a vital component to college admissions. You ought to be ashamed of yourselves. I am so glad my time of testing is done, except for one AP exam that I must take in May. Disgusting organization that I soon hope will hang itself by the neck with its long rope of deceit.

I have had to deal with College Board on several occasions and each one has been equally unhelpful. When I have called, customer service has been rude or cannot answer my questions. Emails have generally also not addressed my concerns fully. I will be extremely grateful when I am no longer forced to deal with them. It is unfortunate that they are the ones dealing with so many parent and students at such a critical juncture. I have only had terrible experiences with them.

The test results for the Oct 8 exam were promised to be released today., October 19th. Now the website says "Your Score Is Pending
We apologize but your score is still being processed. You should get your score within a week; you'll get an email when your score is available.
If you still don't see your score more than three weeks after test day, contact Customer Service at *******346."

Don't they realize people make plans based on these dates? This is so unprofessional to say the least. I am so frustrated.