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Collage Reviews Summary
The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.
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Order blanket on 110/20/13... It was shipped on 11/22/13 to wrong address even though I put the right address to where I live. As of 12/10 there is no tracking for blanket. No returned emails, phone calls not returned... no refund I will never ever deal with them again
I am having the same problem with collage.com. I ordered a photo blanket for Xmas and they canceled my order. For NO reason. I have left many voicemails/emails/ and wrote on their Facebook page as well. This is THE worst wxperience I have ever had. No one answers the phone. It is ridiculous
Hi Jeannine, this is Shell with Collage.com. I am so sorry to see that your order was cancelled. We have recently doubled our support staff to better serve our customers. Please email us at [email protected], and we would be happy to help you right away. We appreciate the opportunity to make this right.
Thank you. -Shell
Horrible experience! I took advantage of their sale on photo blankets and ordered in plenty of time to get it by Christmas. I received a conformation e-mail stating that I would receive my blanket on or before the 20th. Well, by the 23rd I knew something was wrong. I sent e-mails and Facebook messages to no avail. Automated e-mail responses and they blocked me from their Facebook page! I wasn't the only one, either. Christmas eve. Guess what? I get someone else's blanket in the mail! I can't even get any response to that! Never again!
Hi Cathy. I'm Shell with Collage.com. I am so sorry to hear about this negative experience. We have recently doubled our support staff to better serve our customers. We would appreciate the opportunity to make this right, because we want you to be satisfied. Please email us at [email protected], and I assure you that we will respond very quickly. Thank you. -Shell
Oh, where to begin. If you were one of the unfortunate souls who attempted to order a very special and personal photo gift from collage.com this Christmas, chances are you are feeling a bit scrooged. Many people didn't receive their collage blankets/gifts in time and those of us who did got someone else's very nice gift to their family. Case in point, my beautiful son adorned a blanket for his great-grandmother. Now my beautiful son's pictures are in the hands of a total stranger and we have a blanket with a video game dog on it. There are countless instances of this, and collage.com cannot be contacted. If you e-mail, they send you back a canned response. If you call, you go to voicemail and no one ever returns the call. They have sent vouchers for money off to some customers, but not those of us with the wrong item. Absolutely a horrendous business.
Hi Katherine, this is Shell with Collage.com. I am very sorry to hear about your experience. You should not have received the incorrect blanket, and I apologize for that. We have recently doubled our support staff to better serve our customers. Please email us at [email protected], and I assure you that your concerns will be addressed immediately. We appreciate the opportunity to make this right for you.
Thank you. -Shell
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hello Nancy. My name is Shell with Collage.com. I am very sorry to hear that you did not receive your blanket. We offer a 100% satisfaction guarantee, and I see that you are not satisfied. Please email us at [email protected], and I assure you, your concerns will be addressed in a timely manner. Thank you. -Shell