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Collage

3.7

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Collage Reviews Summary

The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.

This summary is generated by AI, based on text from customer reviews

service
232
value
228
shipping
225
returns
92
quality
212

We monitor reviews for authenticity

California
1 review
8 helpful votes
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I wanted to get my friends a priceless house warming gift. I saw an online discounted promo for a collage. It looked beautiful. However, I am computer illiterate and even worse when it comes to specific things to do in a computer application. So, I called the company and spoke with Jay who is now my hero. This man has patience betond anything imaginable. Even more, he is smart and delightful to work with. Together (mostly Jay) we finally came up with a perfect collage and Jay personally designed the final product. When he told me the cost, I was embarrassed it was so inexpensive. This experience was as good as it gets for a guy like me. The gift arrives this Friday and I KNOW that my buddy will love it.

Date of experience: August 20, 2014
Shell M. Collage Rep
over a year old

Hi Arthur, this is Shell with Collage.com. Jay was very pleased to hear that you were so happy! Thank you so much for your kind words! If there is anything we can help you with in the future, just let us know. Have a wonderful day!

Florida
1 review
10 helpful votes
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I was so lucky to find help with my Dad's 80th Collage project. I googled and found; www.collage.com. I sent www.collage.com an email in the evening, and I had a call 1st thing in the am. Jay the rep that helped me, was so efficient and helpful! He took his time and answered every phone call and email in a timely matter.

The collage turned out fabulous, and I have expressed my happiness and appreciation to Jay for his professionalism.

They have wonderful gifts and reasonably priced! Please check their site or call them direct.

I can highly recommend their site to anyone.

Thanks again... to Jay and staff at www.collage.com

A

Date of experience: August 19, 2014
Shell M. Collage Rep
over a year old

Hi Ardala, this is Shell with Collage.com. Thank you so much for this kind review! I have passed these thanks on to Jay on our support. It is always so nice to hear about a great experience!
If there is ever anything else we can do for you just let us know. Have a wonderful day!

Canada
1 review
9 helpful votes
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Amazing team and customer service. Very helpful and pleasant. Collaging is made so much easier and fun on this website. You can also store it as back up. I would recommend it to every loving photos and doing collages.

Date of experience: August 16, 2014
Shell M. Collage Rep
over a year old

Hi Kathy, this is Shell with Collage.com. Thank you so much for your kind words! I have passed these kudos along to our team. We hope to have the pleasure of working with you again! Have a wonderful holiday!

California
1 review
10 helpful votes
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I'm so HAPPY!
August 8, 2014

I'm so HAPPY! I made a collage blanket for my four year old nephew and the quality came out amazing! It was also delivered a week earlier than expected-which is always great!

When uploading the photos, I had a problem with a few photos unable to upload. BUT I was able to get help from there live chatting service--the guy who helped me was Chris, he was awesome took care of my problem right away and a week later my nephew got his blanket. Now, my whole family wants one! Definitely will be a returning customer! Such a great gift idea too.

Date of experience: August 7, 2014
Shell M. Collage Rep
over a year old

Hi, this is Shell with Collage.com. I am so glad to hear that you are happy! I will pass those kudos along to Chris. If there is anything we can do for you in the future just let us know. Have a wonderful day!

New York
1 review
3 helpful votes
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I highly recommend this website! It is very easy to create a very nice looking collage. The interface allows for moving photos to the exact desired position. I ordered an 11x14 collage with text but when I received the order, the text was missing. I used the "Chat with us" box on the website and explained that the text was missing. They responded immediately, fixed the issue, and are sending another. Great customer service makes a company and they handled it very well. Tip: Check the image once added to the cart to make sure the text isn't too large and missing from the collage. If it is, reduce the size.

Date of experience: August 3, 2014
Shell M. Collage Rep
over a year old

Hi, this is Shell with Collage.com. I am so glad you are happy with the end result of your product! If there is anything we can do for you in the future, just let us know. Have a wonderful day! -Shell-

Iowa
1 review
6 helpful votes
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The site was fairly easy to use, the price was right because of a living social coupon purchase. The delivery was very timely... however, the blanket I received was not mine. So someone else probably received mine. This is not cool, the photo's were of my granddaughter and who knows where they are now! Have not received a reply yet from *******@collage.com. The company is in MI and it shipped from CO? P.s. Looks like they have a canned reply to all of the complaints.

Date of experience: July 31, 2014
Shell M. Collage Rep
over a year old

Hello, Kim. This is Shell with Collage.com. I am so sorry to hear about your receiving the wrong blanket! That would be absolutely frustrating, and I completely understand why you would be upset. Please contact us by emailing [email protected] or call us at 888-797-1902 and we will get your order resubmitted right away.
Once you contact us, this will be resolved immediately.
Thank you,
Shell

Utah
30 reviews
209 helpful votes
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This is the most fantastic company - the customer service is beyond the ordinary! Scott is SUPER, FANTASTIC, AWESOME! I made an error on my first blanket and they shipped a second one to me with the correction! When it arrived I noticed that I had put the wrong date in! No problem Scott gave me another coupon to get another blanket with the correct! I cannot say enough! I would do business with them again and again!

Date of experience: July 22, 2014
Shell M. Collage Rep
over a year old

Hi, Smith. This is Shell with Collage.com. I am SO happy to hear that you had such a wonderful experience. I have passed these kudos along to Scott, who was very happy to hear that you left with a positive experience. If there is anything at all that we can do for you in the future, just let us know. Have a wonderful day!

Maryland
1 review
10 helpful votes
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I have just received the fourth blanket that I have ordered since January. I would say each blanket has been exceptional. My mother- in- law loved her holiday gift, my mother cried for one hour when she opened her birthday blanket, my son and girlfriend loved their housewarming blanket(a picture journey of their 7 yr relationship), and I'm about to present the owner of my company his birthday blanket. I would highly recommend this company and this unique gift. I would make one of these again-thanks for making a lot of people happy with a place to put beautiful memories.

Date of experience: July 17, 2014
Shell M. Collage Rep
over a year old

Hi Lisa, this is Shell with Collage.com. Thank you so much for the kind words! I am so glad that you loved these products. If there is anything at all that we can help you with in the future, just let us know. Have a wonderful day! -Shell

Wisconsin
1 review
9 helpful votes
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I was sort of nervous about ordering something because of all the bad reviews. But I decided to get a poster anyways. I was glad that I did order it! It came 4 days earlier then it said and the poster turned out great! :) I would deffiently recommend using this website!

Date of experience: June 20, 2014
Shell M. Collage Rep
over a year old

Hello, Hannah. This is Shell with Collage.com. I am so happy to hear that you had such a wonderful experience! If there is anything we can do for you in the future just let us know. Have a wonderful day! -Shell

Arizona
1 review
3 helpful votes
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I normally use YELP to write reviews but they don't have a yelp page set up yet...

This is by far one of the BEST deals that I have ever purchased from living social...

It took me all of about 30 minutes to create my blanket. The site was fairly user friendly. I did have an issue with some of the pictures showing up blurry and was able to use the chat feature to figure out how to fix it.

I placed my order on May 23rd and received it on June 2nd. Very quick turn around!

I love the blanket. Absolutely love it. It will be a Father's Day gift for a friend and I can't wait to give it to him.

Date of experience: June 2, 2014
Shell M. Collage Rep
over a year old

Hello Meghan, this is Shell with Collage.com. I am so happy to hear that you had a great experience. I have given several of these blankets as gifts and my family just loves them! If there is anything we can do for you at all in the future, please don't hesitate to ask. Just email us at [email protected], or call at 888-797-1902. Have a wonderful day! -Shell

Pennsylvania
2 reviews
4 helpful votes
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The collage itself turned out nice, but the coupon code didn't work at first and after several days of no response to the email I just kept trying it. Lucky for me I did. It was weeks before they responded. Also, the size is not what is advertised. My 50 x 60 blanket is actually 46 x 53 ( approximately) and when I contacted customer support they said it varies slightly, and gave me a coupon for another product. This isn't slightly to me.

Date of experience: May 14, 2014
Virginia
1 review
2 helpful votes
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I ordered a 50" x 60" low pile fleece blanket, (and used a Groupon which inc. free shipping). I created an account with collage.com and once found that I could not access the site and my email was answered promptly. I also had a few problems uploading and arranging photos, however I did add enough photos and was able to place them, have them stay put, and finalize my effort to assemble a multiphoto collage. I printed out a copy of the completed photo collage. The finished blanket arrived within a reasonable time and the photo pattern was the same as my submitted collage. Further, the colors, resolution and brightness of the printed photos was/is impressively good - beyond my expectations also the quality of the fleece blanket is nice, like a compact, lightweight felt. My blanket was ordered and completed in Feb./March, 2014- possibly a good time (after or before holidays). Glad that I did not read these reviews before I considered purchasing the Groupon originally.

Date of experience: April 2, 2014
Shell M. Collage Rep
over a year old

Hi there! This is Shell with Collage.com. I am so very glad to hear that you enjoy your blanket! Please let us know if there is anything we can do for you in the future. Have a great day! -Shell

Oklahoma
1 review
4 helpful votes
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I ordered a photo blanket for my grandmothers 95th birthday over 3 weeks ago. I received a confirmation email and an email stating the item shipped nearly 2 weeks ago but the UPS tracking number is bad and NO ONE from Collage.com has responded to my numerous emails or phone calls trying to track my item. Buyer Beware!

Date of experience: March 15, 2014
Shell M. Collage Rep
over a year old

My name is Shell with Collage.com. I am so very sorry to hear about this experience. We have recently doubled our support staff to better assist our customers. Please email [email protected] and I assure you that you will be helped immediately. We offer a 100% satisfaction guarantee, and I see that you are not satisfied. Please email us and we will fix this for you. Again, I am very sorry about the negative experience, and would like to make this right. Have a great day! Shell

New Jersey
1 review
3 helpful votes
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I was starting to get a bit nervous after reading all of these negative reviews, but I got my collage blanket today ( only 1 day later than expected) and it was beautiful! I put 38 pics on this blanket and every image was clear and vivid! The blanket is soft and of nice quality and will be a keepsake in years to come. I hope that this company has worked out some of the problems they were experiencing, because their product is unique and totally awesome! Thank you collage.com for helping me make my granddaughter's first birthday so special!

Date of experience: March 14, 2014
Shell M. Collage Rep
over a year old

Hi there! This is Shell with Collage.com. I am so very glad to hear that you enjoy your blanket! Please let us know if there is anything we can do for you in the future. Have a great day! -Shell

New York
1 review
4 helpful votes
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If I had only read the many reviews to stay away from this awful rip off website before I purchased my Living Social deal for a photo blanket. I purchased the blanket for my daughter's 10th Birthday. After placing my order, I received an email confirmation stating that my product would be delivered by March 13th, which is today. I am positive that it will not be delivered today. Their website says that I haven't placed any orders, despite my email confirmation saying that I did/do. No one returned emails and their phone number just says that they are experiencing high call volume and to email them. STAY AWAY FROM COLLAGE.COM! I WILL be reporting them to BBB. I'm surprised that Living Social does business with companies like this.

Date of experience: March 13, 2014
Shell M. Collage Rep
over a year old

My name is Shell with Collage.com. I am SO sorry to hear about this experience. We have recently doubled our support staff to better assist our customers. Please email [email protected] and I assure you that you will be helped immediately. We offer a 100% satisfaction guarantee, and I see that you are not satisfied. Please email us and we will fix this for you. Again, I am very sorry about the negative experience, and would like to make this right. Have a great day! Shell

Florida
1 review
4 helpful votes
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I placed an order almost three weeks ago it was supposed to arrive by March 7 for my husband birthday, I even paid expedited shipping. It is now a week later and the item has not arrived. They gave me a UPS tracking number that has not moved from the original location. I've called them, left messages and emailed them, no reply. I purchased the voucher through Living Social. I will be contacting them to see if they can reach them. I will never use them again and will have people that they are a SCAM.
Janie

Date of experience: March 12, 2014
Shell M. Collage Rep
over a year old

My name is Shell with Collage.com. I am very sorry to hear about this experience. We have recently doubled our support staff to better assist our customers. Please email [email protected] and I assure you that you will be helped immediately. We offer a 100% satisfaction guarantee, and I see that you are not satisfied. Please email us and we will fix this for you. Again, I am very sorry about the negative experience, and would like to make this right. Have a great day! Shell

Wisconsin
1 review
7 helpful votes
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OMG
March 10, 2014

OMG - in all my years of shopping on the internet I have never had any problems like the ones described in all the emails above. I was doubled charged for an order I wasn't even able to complete (no pictures) because their site was not working properly. Called and emailed daily and did not get a response. Finally, we were able to get the pictures on. Then another charge for #125.97 which was supposed to be $35.00 for Deals of the Day. Never received blanket and was given a UPS shipping no. That was false. DO NOT ORDER FROM THEM.

Date of experience: March 10, 2014
Shell M. Collage Rep
over a year old

My name is Shell with Collage.com. I am very sorry to hear about this experience. We have recently doubled our support staff to better assist our customers. Please email [email protected] and I assure you that you will be helped immediately. We offer a 100% satisfaction guarantee, and I see that you are not satisfied. Please email us and we will fix this for you. Again, I am very sorry about the negative experience, and would like to make this right. Have a great day! Shell

Washington
1 review
4 helpful votes
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Pitiful pitiful pitiful! Please do not order from this website. My blanket I received was late, and had no images. Customer service via email, and phone is rated as EXTREMELY poor. Never was able to speak with anyone regarding my concern. I was very upset to see collage.com on Groupon.com after the Christmas nightmare with This so-called business Collage.com is a pitiful excuse for a business. Pitiful, pitiful, pitiful, pitiful. SHAME on YOU Collage.com for posing as a Business! Disgusted, absolutely disgusted!'!

Date of experience: March 9, 2014
Shell M. Collage Rep
over a year old

My name is Shell with Collage.com. I am very sorry to hear about this experience. We have recently doubled our support staff to better assist our customers. Please email [email protected] and I assure you that you will be helped immediately. We offer a 100% satisfaction guarantee, and I see that you are not satisfied. Your blanket should not have arrived without images, and we would appreciate the opportunity to replace it for you. Again, please email us and we will get back to you immediately.
Have a great day! Shell

Colorado
1 review
4 helpful votes
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Yeah I wish I would have read all these too! My experience wasn't with a blanket though. I had just ordered a regular 16x20 canvas collage over no specific holiday and it had came to me 3/4 just completely blacked out! I was able to reach someone through email where she was able to completely refund my order so I could reorder it but it came back the exact same! I am in shock that someone could look at this canvas and be like yup- this is what the customer ordered! I have now reached out for over a month to try and get my money back but have not been able to get a hold of anyone. I am so bummed because the 1/4 of the canvas that did turn out made it look like it would have been wonderful!

Date of experience: March 8, 2014
Shell M. Collage Rep
over a year old

My name is Shell with Collage.com. I am very sorry to hear about this experience. We have recently doubled our support staff to better assist our customers. Your canvas should not have arrived that way. Please email [email protected] and I assure you that you will be helped immediately. We offer a 100% satisfaction guarantee, and I see that you are not satisfied. Please email us and we will fix this for you. Again, I am very sorry about the negative experience, and would like to make this right. Have a great day! Shell

Massachusetts
1 review
5 helpful votes
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Had I only read the reviews on this site prior to ordering a blanket! I have been trying numerous times trying to get a hold of someone at this company. Nobody answers their phone or returns emails! Extremely poor customer service. I DO NOT RECOMMEND THIS WEBSITE.

Date of experience: March 3, 2014
Shell M. Collage Rep
over a year old

Hey Karen - we're very sorry for the delays with our customer service staff. We're actually in a huge hiring round right now that will double our customer service staff. Is there anything specifica we can help with?