Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I just wanted to say a HUGE Thank you to the staff of Collage. Com. I knew I had missed the cut-off to have my order sent in time for Christmas. However, by some miracle, the blanket was received by the recipients today, 12/17/14! They LOVED it! I am so impressed with your customer fulfillment. I will recommend your products to EVERYONE!
Very disappointed, being told I had a longer period of time to order and now being told I missed the deadline for placing my order and that nothing would be received until January even with expediting, this upsets me for the sole purpose of places not being all on the same page! If collage.com is going to do business with other pages, groupon, living social etc they need them to post these dates now I will be no longer ordering and will find another company to go with, the joys of military lifestyle nothing ever ends up the way we want and collage.com has let me know that there is absolutely nothing that can be done to have the blankets in by the holidays so my money will go else where I guess...
Good afternoon, this is Shell with Collage.com. I am very sorry to hear about this experience. Our shipping deadlines have been posted on our homepage for quite some time. Please email me at [email protected] and put the email to the attention of Shell in the subject line. I would like to know which website it was that stated you had longer to place your order, and would like to discuss this with you further, so that we can come to a resolution to make you happy. Thank you very much and have a wonderful day!
I just gave my daughter a photo blanket as an early Christmas present. She LOVED it! I also was extremely impressed at the clarity, and quality of the blanket! The colors are beautiful and the size I ordered was perfect! In fact, I ordered one for my mom also, and she was thrilled with it!
The website says it's machine washable, I assume on the cold cycle. I'm not clear on the drying part though. Should it be hung to dry? Can it be put in the dryer? I'd love some help if anyone has any input.
Hi Roxanne, this is Shell with Collage.com. I am so glad your daughter and mother love their blankets! To wash the blanket, put it on a delicate cycle in cold water. To dry the blanket, we recommend hanging the blanket to dry. Have a wonderful day and happy holidays to you!
We ordered a photo blanket from collage.com. It EXCEEDED our expectations. The colors of our photos were vivid and placed artfully on the blanket. We look at it MANY times during the day to enjoy our grandchildren, vacations and pets.
IT IS AWESOME
Hi Lynn, this is Shell with Collage.com. Thank you very much for your kind review! If there is anything we can do for you in the future, don't hesitate to ask! Have a wonderful day, and happy holidays to you!
They saved Christmas! I was so skeptical, got 2 deals from Livingsocial (they are horrible), I'd had a credit for over a year, decided to see how to spend it and there it is the collage.com photo blanket deal. So here I was back at livingsocial where I swore I'd never return, so I threw down part of my $89 credit on 2 photo blankets - whatever. I figured they'd make good gifts. That was Sept. Then I get around to using the vouchers late Nov... The day after they expired! So I call Collage.com, not only do they have a phone number but hey actually answer and they honor my vouchers AND they extended the expiration for several more weeks AND I did not have to grovel or beg for mercy. Figured whatever this blanket turned out to be I'd be fine with it.
I get to collage.com looking to do one blanket. I start loading pictures. I realize that not only can you use several pictures but you can use 40+ pics. It took me about 15-20 minutes to get the hang of it. I picked the freestyle because I like to do things my own way. This site was so easy to use I made the small blanket from the voucher but at checkout they offered to upgrade to a giant blanket for a bit of an up charge, which I did then I had to go back and rearrange the pictures to the larger size but that was pretty easy too.
I picked the cheapest shipping option and it came within 5 days. ( I so want to use another!).
I open the bag and my jaw dropped. I take the blanket and hold it up to a giant mirror... AMAZING, awesome, fun, unique and a perfectly wonderful gift for anyone, really. Really cool and the pictures are clear and huge.
I immediately text everyone I know, well those NOT getting one, about my awesome creation, then I buy 8, yup, eight more, then I get on the boogie to get pics from anyone I can to get the blankets done for Christmas.
I only do 1 every few nights til they are all done but in the meantime the shipments keep coming. Each and every blanket better than the one before cause I am getting really good. Even still that first one is amazing, after all it is the first.
Thru it all I've had to call collage.com. 4 times spoke to different people each time. They have all been so helpful and nice AND they are in the USA. No call centers!
I cannot wait to see everyone get them. Dying to try their other stuff, pillows are next.
Hi Sand, this is Shell with Collage.com. Thank you so very much for your kind words! I am so glad that you love our site and had such a wonderful experience! I have passed these kudos along to our support team. If there is anything we can help you with in the future, please don't hesitate to ask. Have a wonderful day, and happy holidays to you!
OMG the quality of the calendar I ordered was excellent. The pictures were crisp and the quality of the paper was unbelievable. Also the ease of putting the calendar together was great. Highly recommend this site and will continue to tell people about it. Thank you so very much.
JoAnn Marquis
Hi JoAnn, this is Shell with Collage.com. Thank you so much for your kind words! I am so glad that you love your calendar as much as I love mine! If there is anything we can do for you in the future, just let me know! Have a wonderful holiday!
The website was very easy to use and quite fun! When I received my poster, it was beautiful. Only thing was, I was not happy with one of the pictures that I had inputted (no fault whatsoever of Collage.com). I called Collage.com customer service and explained that I loved my poster but did not like that one picture. I was given a 50% off re-order code without hesitation. My experience with this online business was excellent and would highly recommend it!
Hi Renee, this is Shell with Collage.com. Thank you so much for your kind words about Collage.com! We are so grateful for customers like you. If there is anything at all that we can help you with in the future, please let us know and we will be happy to help. Have a wonderful day and happy holidays to you!
I have never written a review before, but this company is ridiculous. The website provided incorrect dates, so I had to call and spend more time, paid for 2 day air was told by the customer support team I would have it by the first of the week and it came 1 1/2 weeks later. Was told I would receive the money I spent for 2 day air back, and I didn't. Nothing they said happened and the product was substandard. There are so many better options. Don't use this company unless you want many headaches.
Hi Diane, this is Shell with Collage.com. I apologize if you did not receive your product when you thought you would. Please note that all refunds can take up to 10 business days for your bank to credit to your account; it just depends on the bank. Please contact me at [email protected] and put the email to the attention to Shell from the Sitejabber.com review so that I can better assist you. I would love the opportunity to make this right for you.
Thank you for letting me know about this. I hope to hear from you soon! Happy holidays.
This site is amazing. I purchase a living social deal. Very easy to use their website you just go in pick out a project and upload the pictures. ( the uploading process is very easy which is great) the photos start uploading and you can watch your blanket being designed and its very easy to change the pictures around. I then wanted to add a border couldn't figure it out so hit the chat button got someone immediately and they told me what to do. I am very impressed with this website and the finished project. Turn around time is great too!
Hi Tammy, this is Shell with Collage.com. I am so glad that you love our site! If there is anything we can do to make your experience even better in the future, just let us know and we will be happy to help! Thank you very much for your kind words. Have a wonderful day!
I purchased a 'deal' for two blankets... it was easy to upload the pics, to center and fix them... I did make an error on one of the pictures and included it twice, and didn't realize until I had fully submitted the order and it was in processing. I only waited two weeks for the final products, I am so, so pleased, the family members I am giving them to will LOVE them.
I only wish there were washing instructions with the blankets. Extremely pleased.
Hi Bridget, this is Shell with Collage.com. Thank you for the kind words about our company. I am so glad you love our blankets! To wash the blankets, you can use the washing machine on a delicate cycle in cold water, and then hang the blanket to dry.
If there is anything we can help you with in the future just let us know and we will be happy to assist! Have a wonderful holiday!
Think twice before wasting even the greatly reduced livingsocial coupon price on their photo books! I used one of those coupons for an 8 1/2 x 11 photo book of our engagement photos, taken by our professional photographer who released to us digital files at print resolution. They turned out beautifully in prints and products from other sites *cough*shutterfly*cough*. But you remember seeing photos printed in the newspaper in the 90s, grainy with the tiny circles? Collage.com uses the same cheap four-color photo processing to print your high-res keepsake photos. Not to mention the cover of mine had light scratches and scuffs across the front, and a couple pages had stray ink blips!
Also, as others have mentioned, the interface is extremely limited, which didn't matter a whole lot to me, but the layouts and especially graphic and text options could be a whole lot better.
Really wish I had read the negative reviews here before wasting any time or money.
Hi Kitty, this is Shell. I am very sorry that your book did not arrive in the best condition and I would love the opportunity to fix this for you right away! Please email me at [email protected] and put it to the attention of Shell from the Sitejabber.com review so that I can reference this case. Thank you for the opportunity to fix this. I hope to hear from you soon. Have a great day!
First off I bought a voucher through living social. I thought wow what a great deal 35 dollars for a 100 dollar blanket! I was so very wrong. It was a total waste of money. I designed my blanket and the website showed that for only 8 dollars more I could purchase the velveteen blanket! I decided to follow through with the purchase thinking ok 8 dollars more for the velveteen and then three dollars for shipping as it says on the voucher so it should come out to around 12 dollars. NO when I went to check out it said 24. I contacted them via the chat and let them know that when I checked out it wasn't giving me the appropriate price and they said oh ya thats wrong. Its not 8 dollars its 20. I also emailed them and they did NOTHING. Isn't that FALSE advertisement?! HORRIBLE costumer service. I decided to continue with my purchase disappointed and didn't get the velveteen. WORST blanket ever. I wouldn't even call it a blanket it is not smooth like fleece what so ever it is so thin and a 100% polyester I wouldn't even allow my dog to use it. I am embarrassed to give this as a gift and don't see how this can retail at 100 dollars. I don't even think it was worth the 35.
Hi Angelica, this is Shell with Collage.com. I am so sorry about this experience! I would love the opportunity to get a new product sent out to you, but we will have to do this within the next couple of days to get it to you by the holidays. Please email us at [email protected] and please put it to the attention of Shell from the Sitejabber review so that I can prioritize your case.
Thank you so much for bringing this to my attention. Have a wonderful day! I hope to hear from you soon.
I purchased a Collage.com Personalized Photo Blanket with clear "fine print" that the product will be delivered two weeks from the time of redemption on merchant site." No limitations on weekends, holidays etc. mentioned. I went ahead and redeemed on 12/6 and got a receipt from Collage.com saying I wouldn't receive the blanket until 12/30.24 days! Are you kidding! They gave me the option of paying about $35 more if I wanted delivery sooner! Called Living Social and they seem to throw up their hands.
Hi Dan, this is Shell. I apologize for the miscommunication regarding our holiday shipping times and deadlines. While it was posted on our homepage on the website, it was not listed in the Living Social deal because that deal has been running for quite some time.
I would love to discuss this with you further to see what we can do about getting your order to you faster. Please contact us at [email protected] so that we may help you get your blanket before the holidays.
Thank you very much and have a wonderful day!
I ordered two fleece throw's for Christmas presents. One for my daughter and the other for my sister. I got them a week after I ordered them, very fast shipping. I was nervous to see how they turned out and I couldn't of been any happier with the product (I actually cried). I know my daughter will cry when she get's her's. Her older sister (my daughter) passed away 5 years ago so I put a lot of pictures of when they where little kids on it. I know my sister will love her's also.
I have shown people the throws and they said how beautiful they turned out. Some said they would order from Collage. Thank you Collage.com, I will be returning to have the throw pillows made for friends.
I did not rate the returns because I am keeping these.:-)
Hi Kristi, this is Shell with Collage.com. Thank you so much for these kind words. I am so very sorry for your loss. I have personally made blankets for family for our lost loved ones, and it is such a wonderful way to keep those happy memories around. If there is anything at all that we can help you with in the future, please let us know and we will be happy to help. Have a wonderful holiday!
I'm sick, I wish I had read these reviews before ordering the coupon through Living Social. For the past 4 hrs on a Friday night, I've tried over and over to complete the collage for a blanket but the project will not load. Ready to toss in the towel! Moving on to a different Christmas gift.
Hi Debbie, this is Shell. I am very sorry about your experience so far. I would like to make this right for you. Please contact us as soon as possible at [email protected] so that we may walk you through this and help you complete your order.
Thank you and have a great day.
I ordered a photo blanket to be made through Livingsocial deal. I have had several blankets made over the years thru several different companies. I must say Collage.com did an EXCELLENT job on the pictures (very clear) and the blanket is just as nice as those other places I previously purchased and was much less costly. Easy to add pictures; website easy to navigate. Shipping price was very reasonable. Order came in plenty of time for the holidays. Highly recommend.
Hello, this is Shell with Collage.com. Thank you so much for taking the time to write these kind words to us! I am so glad that you love your blanket! If there is anything we can help you with in the future, just let us know and we will be happy to! Have a wonderful day!
I usually don't write reviews on websites, but this was so disappointing that I had to.
I bought a living social voucher for a photo book and regretted it as soon as I started designing my book. The interface for making projects is terrible. It will put your pictures in a nice collage lay out, but doesn't allow you to center them in the frames. I resorted to cropping photos and it took me hours and hours. I would have abandoned the project after 15 minutes if I hadn't already paid.
When I received my book, the pronto quality was TERRIBLE! I uploaded high resolution photos from my wedding photographer (who gave me printing rights), but even pictures printed as small as about 3" x 5" size were really, really grainy! I wouldn't consider their printing process to be photo quality at all.
Bottom line - I was really disappointed and would not recommend that anyone buy a photo book through this site. I gave them 2 stars instead of 1 because I did get my book quickly (shipped within a couple days) and customer service responded very quickly to an email question I sent immediately after placing the order (but before I received my package).
Hi Terese, this is Shell with Collage.com. I am so sorry to hear about this experience! I would love the opportunity to fix this for you. Please contact us at [email protected] and put the email to the attention of Shell. I would love the opportunity to make this right.
Thank you and happy holidays. Shell
I am not one to write reviews, but I was so impressed with the customer service at collage.com that I felt compelled to do so.
I purchased a voucher for a photo blanket, created the collage (so easy to do!) and went to "check out". On the check out, I noticed that the price showed the original price, not the $45.00, as the voucher stated. I emailed customer service and within minutes, received a response. (As it turned out, I was reading the check out page incorrectly!) They were not only prompt, but professional.
I can't wait to see the blanket and I have already recommended this site to my sister!
I haven't received the blanket yet, so I can't rate the shipping/returns/quality, but will, once I do!
Hi Shannon, this is Shell with Collage.com. I am so glad that you had a great experience with us! If there is anything we can do for you in the future, just let us know and we will be happy to help! Have a wonderful day, and happy holidays to you!
I never write reviews. But I'm making an exception this time. I am SOOO HAPPY with the blanket I just received from Collage.com! I designed it less than a week ago as a Christmas gift for my mother and it arrived today, well ahead of its originally estimated date. It's absolutely beautiful! And I can guarantee, my mom is gonna be thrilled! I bet she cries when she opens it! I will ABSOLUTELY be doing more shopping at collage.com!
Hi Carmen, this is Shell with Collage.com. I am SO happy to hear that you love the blanket. I am sure your mother is going to love it! I gave one to my mom for Mother's Day and she absolutely adores it! If there's anything we can do for you in the future, just let us know. Have a wonderful day and happy holidays to you!
They royally screwed up my order last year and could not deliver it in time for Christmas. So they sent me a $75 "gift voucher" that says I can use it anytime, for multiple orders and it doesn't expire. No where does it say that I cannot use it for one of their sales or voucher campaigns so I'm annoyed. Just a warning that they bite off more than they can handle and if you're not in a hurry for their product, the product is fine, their service is not.
Hi Eve, this is Shell with Collage.com. I am very sorry that you are unhappy, and would like to address your concern. The $75 vouchers were sent out last year as an apology. As the email states that went out with this code, the $75 voucher can be used to purchase any product(s) from our website. The gift code has no cash value, and we cannot allow voucher codes to be purchased with a gift code, because essentially you could just purchase an infinite amount of codes. For example, if you used the free $75 code to purchase a voucher that costs $45 but is loaded with $126 for a blanket, you are gaining $51 and thus, could continue purchasing code after code. This is why we cannot allow a gift code with no cash value to be used to purchase a discount voucher code.
We, of course, want to make sure you are happy with our company, and would like to make this situation right for you. Please email us at [email protected] and you can put it to the attention to Shell if you'd like so that I receive it. We will figure something out with you to help cover the cost of the product you would like to purchase.
We look forward to your email. Have a wonderful day!
Shell
Answer: Hi Tina, this is Shell with Collage.com. When making your photo book, you can add titles to the pages. Just zoom into the page, and then click add title. You can position the title at the top, middle, or bottom of the page. For further assistance please contact our live customer satisfaction team, and we will be happy to help you through it! You may reach us at 888-797-1902, or [email protected]. Have a wonderful evening!
Answer: Yes they guarantee everything there fantastic just shoot them an email and they will ship you out a whole new one free of charge or refund you full price immediately with fast shipping
Answer: The photo quality is magnificent absolutely gorgeous I even had an older picture that wasn't really the best quality on my phone and they made it look better than I could have imagined some of my pictures have crazy glares from a yucky not good quality camera phone and I don't like the lighting on the picture but they made it look as best as they could
Answer: Absolutely gorgeous I can post a picture if you'd like they are better than I can imagine absolutely phenomenal beautiful words cannot say how happy I am with my pillow absolutely phenomenal like I said gorgeous there's no words to say how beautiful my pillow came out and it's a throw pillow so it's not big but the picture is so beautiful vibrant just absolutely gorgeous so clear and bright awesome quality
Answer: Hi Armanii, Please contact our customer support team at [email protected] for further assistance and our team is happy to help! Have a wonderful day!
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Linda, this is Shell with Collage.com. I am so very glad everything worked out for you! If there is anything we can do for you in the future, just let us know. Have a wonderful day and happy holidays!