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Collage

3.7

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Collage Reviews Summary

The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.

This summary is generated by AI, based on text from customer reviews

service
232
value
228
shipping
225
returns
92
quality
212

We monitor reviews for authenticity

Michigan
2 reviews
2 helpful votes
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I have not yet received the product (photobooks), but the customer service (Kristen in particular) was outstanding. I was having some trouble during the checkout process using vouchers, and Kristen was knowledgeable and very patiently helped me figure what I needed to do.
I also used the live chat as I was working on the book, and the representatives were very helpful and clear with instructions. And patient!
I hope my books are as great as the service at Collage.com.

Date of experience: January 23, 2015
Shell M. Collage Rep
over a year old

Hi, Susan, this is Shell with Collage.com. Thank you so much for taking the time to share your kind words with us! I have shared this with Kristen and our support team, and passed your kidos on to her. I am so glad that you had a nice experience with us! If there is anything we can do for you in the future, just let us know and we will be happy to help! Have a wonderful day and thank you!

New York
1 review
2 helpful votes
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I ordered a blanket and when I received it one of the pics were cut off. I called your company and spoke with Leah Lewis. What a very pleasant experience I had and I can't thank you enough for handling my issue. I am very happy with the way Leah addressed my problem and the way your company replaced my blanket even though I could not use the photo I really wanted I was still happy because of the way I was treated. Thank you again. I definitely will order more blankets. Sincerely, Susan

Date of experience: January 23, 2015
Shell M. Collage Rep
over a year old

Hi Susan, this is Shell with Collage.com. I am so very happy that you had such a nice experience with Leah. I have passed your kind words on to her, as well as the rest of our team. Thank you for sharing your experience with us! If there is anything we can help you with in the future, just let us know and we will be happy to assist you. Have a wonderful day!

North Carolina
1 review
3 helpful votes
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This is my first time using this site. I ordered a 20×20 canvas of some of my daughters many selfies for her 18th birthday, and it came out beautiful; I freaking LOVE it! I can't wait to see her face when she opens it. I will be coming back to order the shower curtain. Thanks again.

Date of experience: January 22, 2015
Shell M. Collage Rep
over a year old

Hi Misha, this is Shell with Collage.com. I am so very happy that you love your blanket! If you need any help along the way while making your shower curtain, just let us know and we will be happy to assist you. I'm sure your daughter is going to love her new blanket! Have a wonderful day!

Missouri
1 review
2 helpful votes
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Layla saved the day again, this is the 2nd time she has been the customer service agent that has fixed my problem. Thanks so much Layla u r an example of true customer service. Keep up the great work... this is why I continue using Collage.com, amazing customer service and a great product. I have ordered 5 blankets, 1 pillow, 3 ornaments, and 1 tote. And continue to order. Thanks again Layla for the outstanding customer service. Oh, ya I did speak to another CS REP, so sorry I forgot her name, but she was also extremely helpful, and did a wonderful job too. Thanks to all at COLLAGE.COM.

Date of experience: January 20, 2015
Shell M. Collage Rep
over a year old

Hi Lawana, this is Shell with Collage.com. Once again, thank you so very much for your kind words! I have passed these thanks to Leah and have let the team know how happy you were with your experience! If there is anything we can do for you in the future, please let us know and we will be happy to help! Have a wonderful day.

Minnesota
1 review
2 helpful votes
Follow Rayna S.
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We received our 50x60 photo blanket in the mail today and are beyond thrilled with it! The blanket is so soft and all of our travel photos look wonderful. It is such a nice way to look at all of our travel memories from around the world and is definitely something we will cherish for a long time! We love it so much are were impressed by the quick shipping that we are going to order a second blanket so my mother and I don't have to fight over it! We're so glad we came across your site through a great Groupon deal.

Date of experience: January 17, 2015
Shell M. Collage Rep
over a year old

Hi, Rayna. This is Shell with Collage.com. I am overjoyed to hear about how much you love your blanket! If there is anything we can help you with in the future just let us know. Thank you for your kind words! Have a wonderful day!

Washington
1 review
2 helpful votes
Follow Ro B.
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Last Sunday I placed an order for a photo blanket at www.collage.com. This company is the master of customer service. Right after placing the order I wanted to make changes. Using their "chat with us" feature they helped me cancel the existing order, make my changes and re-order. I was using a 'groupon-ish" deal so was pleasantly surprised that there were no hic-ups in what I wanted to do.
Today, the following Saturday, the blanket was delivered. I must admit, I was worried that it would be one of those fuzzy fleece blankets that would make it hard to see some of the smaller photos I used. Or that it would be really stiff material more like sand paper than a blanket. I'm happy to say my worrying was for nothing. IT IS BEAUTIFUL! It is clear, easy to see even the smallest picture and the quality of the material is second to none. My mom is going to love it. I'm taking it to her on Thursday and am going to bring a box of tissues because I'm sure her eyes will leak when she sees this work of art of our family history.

Date of experience: January 17, 2015
Shell M. Collage Rep
over a year old

Hi Ro, this is Shell with Collage.com. I am so glad that we were able to help you along the way to create your beautiful blanket! You did such a wonderful job putting the collage together! Thank you for the wonderful words about our company. If there is anything we can help you with in the future just let us know and we will be happy to assist you. Have a wonderful day!

Oklahoma
1 review
1 helpful vote
Follow R L.
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We placed an order for a photo blanket from collage.com. When it arrived, one of the corners was off-square, and we contacted them for assistance. After some miscommunications (mostly on our part), we were able to get the blanket reordered, and it just arrived yesterday. It's beautiful, and has lots of memories of our family and travels.

We're very impressed both with the quality of the final order and the patience and help in fixing the original problem. A great deal from Living Social!

Thanks to the collage.com support staff!

Date of experience: January 16, 2015
Shell M. Collage Rep
over a year old

Good morning, this is Shell with Collage.com. We are so happy to hear that you love your blanket! I'm so very glad that everything turned out great! If there is anything at all that we can do for you in the future, please let us know and we will be happy to help. Have a wonderful day, and thank you!

New York
1 review
1 helpful vote
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I love, love, love the blanket I received from collage.com. This was a very personal and important gift for our family. We lost our grandmother at the age of 102 and my daughter wanted to make a blanket for her grandparents in memory of her great grandmother. Collage.com did an amazing job I will return to them with all our really important projects in the future as well! The only downfall is the website is a little slow, that still wont stop me from using them its great quality at a great price.

Date of experience: January 11, 2015
Shell M. Collage Rep
over a year old

Hi Anne, this is Shell with Collage.com. I cannot tell you how glad I am that you're so pleased with your blanket. What a wonderful way to way to remember her great-grandmother. If there is anything at all that we can help you with in the future, please let us know. We will be here to help you through any of your future projects. Have a wonderful day, and thank you again for your kind words.

Colorado
1 review
1 helpful vote
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Very good customer service
Very easy to use
Create wonderful things

Date of experience: January 10, 2015
Shell M. Collage Rep
over a year old

Hi, Mike. This is Shell with Collage.com. I am so glad you had such a great experience. Thank you very much for taking the time to leave this wonderful feedback. If there is anything we can do in the future for you, just let us know and we will be happy to help! Have a wonderful day!

Oregon
1 review
0 helpful votes
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I really like collage.com. Their program makes it very easy to add and rearrange photos. The program automatically makes the photos fit the spaces and then you can move them around. It was fun and I spent way less time than with other sites in the past. I like their easy editor to improve and crop photos. The on-line help was excellent and I needed it getting started. I did six calendars and they arrived in time for Christmas. I found the January calendar started on the wrong day. But get this, they reprinted six new calendars and mailed them all over the country. Totally cool.

Date of experience: January 5, 2015
Shell M. Collage Rep
over a year old

Hi Linda, this is Shell with Collage.com. I am very sorry that the mistakes were made on the original order. Thank you so much for giving us the opportunity to fix this for you, and regain your faith in our company! If there is anything else we can do for you, please let me know and I will be happy to help! I hope you have an absolutely wonderful day!

Pennsylvania
1 review
5 helpful votes
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I used a living social deal to get 4 calendars to give as Christmas gifts. The calendar stated January started on a Tuesday instead of a Thursday so all the dates for the month were wrong. How can you sell calendars with the wrong dates for the year? Keep in mind this was the default setting so I didn't enter the dates wrong. Worst gift ever! Dont waste your time.

Date of experience: January 5, 2015
Shell M. Collage Rep
over a year old

Hi CL, this is Shell with Collage.com. I am so very sorry to hear about this mistake. I pulled up your order and I see that we have actually already replaced this order for you free of charge with free next day air shipping. Wonderful! If there is anything else that we may do for you to help, please let me know and I will be happy to assist you! Thank you for your feedback and have a wonderful day!

Illinois
1 review
2 helpful votes
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When I look for a gift, I look for something that will not only give the receiver a big smile, but will touch their hearts with more than just a sweater or another pretty tie. That's when I found Collage.com. Making a gift with photos from someone's past gives them a blanket full of memories that reminds them of something new every time they look at it. The nice thing is, as you add each photo you can watch your blanket being designed one photo at a time, and have complete control over how it looks. I was thrilled too about how clear the photos come out. They're crystal clear. Why not take the time to design a gift that will be sure to touch a heart. I designed one of these blankets for my boyfriend for Christmas and it absolutely blew him away. He was thrilled beyond measure. Made my Christmas perfect. Collage.com will help you every step of the way so you cant help but have the perfect gift when you're all finished. Grab your photos, sit down and have a ball. I guarantee you you'll love what you create!

Date of experience: December 29, 2014
Shell M. Collage Rep
over a year old

Hi Kathryn, this is Shell with Collage.com. I am so very happy that you love your blanket! I have passed these wonderful words on to our support team, and have told Lisa how great her service was! This just made our day. If there is anything we can do for you in the future just let us know and we will be happy to help! Have a wonderful day and Happy New Year to you!

Missouri
1 review
2 helpful votes
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The blankets are not very high quality, but the Customer Service was outstanding in my case. I left a review here that I wasn't real happy with the blanket I ordered. I never contacted customer service... they contacted me! Now that's an absolute first! They sent me an upgraded blanket free of charge.

Date of experience: December 28, 2014
Shell M. Collage Rep
over a year old

Hi Ueli, this is Shell with Collage.com. I am very sorry that you are not happy with your blanket. I have found your order using the Living Social voucher code you provided here, and am going to send you an email from [email protected]. Please respond to that email so that we may make this situation right for you. I want you to love your blanket just as much as I love mine. Thank you for taking the time to let us know about this issue. I hope to hear from you soon.

Florida
1 review
2 helpful votes
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They offer the most beautiful products, stand behind their work 100%, and have outstanding service. Highly recommend to everyone!

Date of experience: December 27, 2014
Shell M. Collage Rep
over a year old

Hi Carol, this is Shell with Collage.com. We appreciate your kind words so very much! Thank you for using Collage.com, and please let us know if we can help you in the future. Have a wonderful day and Happy New Year!

New Jersey
2 reviews
2 helpful votes
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Collage.com made Christmas AMAZING!
December 27, 2014

Collage.com made Christmas AMAZING! At the last minute, only a few days before Christmas, I decided to order fleece photo blankets for my parents and my hubby's parents. At the time I ordered, the site said they would arrive after Christmas. They both arrived before Christmas, were of EXCEPTIONAL quality, FAR exceeded my expectations, and we're the best gifts either recipient has ever had! We could not have been more thrilled with these, they were INCREDIBLE! Now I want one for myself! The site was super easy to navigate and create all kinds of cool items with your pics for a unique gift for any occasion!

Date of experience: December 27, 2014
Shell M. Collage Rep
over a year old

Hi Tami, this is Shell with Collage.com. Thanks so much for your kind words! I am so glad that you love your photo blankets! If there's anything at all that we can help you with in the future, just let us know. Have a wonderful day and Happy New Year!

Washington
1 review
2 helpful votes
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What to buy for parents of any age... collage photo blankets! Extremely impressed with photo quality and quality of actual blanket. The blanket is thin but extremely dense. Other brands are thin and flimsy. I ordered 3 total, had problems online due to heaven traffic volume, called customer service. Employee was nice, quick, and helpful. A little off put that I could hear a baby crying in background, but after asking her if she was removed into work from home she said yes. I think they should clear that upfront to avoid that uneasy feeling of "is my bank account going to be cleared out tomorrow morning?" I reassure you... my bank account was and still is just fine! I have recommended this gift to so many people! Please don't hesitate... beautiful blanket, beautiful pictures, beautiful look on my parents faces when they each opened the blankets! I also made one for my cousin, she lost her dog this year. I can't wait to see her reaction. I know she is going to love it. Thank you collage.com for wonderful quality!

Date of experience: December 25, 2014
Shell M. Collage Rep
over a year old

Hi Jennifer, this is Shell with Collage.com. Thank you very much for these kind words! I will make a note of mentioning that we work from home. I am so very glad that you love our blankets! If there is anything we can assist you with in the future, just let us know and we will be happy to help! Have a wonderful day and Happy New Year!

New Jersey
1 review
2 helpful votes
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A Christmas Miracle!
December 24, 2014

A Christmas Miracle! I just discovered I made a terrible mistake by viewing the expiration date of a voucher incorrectly. I was hoping to place orders for some photo blankets today to be able to give out for birthdays next month. I figured it would be worth it to just try calling to see if they would extend the voucher. I was greeted promptly by a customer service rep named Leah, who is my Christmas angel! I explained what happened and asked if there were any chance they could help me. She extended it for much longer! I am so excited and elated and pleasantly surprised that someone had so much empathy and wanted me to be able to send the gifts I wanted. She was quick, nice, and so kind. I also just signed up to get started on making a photo blanket for my mom. It's so easy to pull pictures from different platforms! She's going to love it. Great site, and fab customer service. Thank you Leah! I'm so excited! Merry Christmas!

Date of experience: December 24, 2014
Shell M. Collage Rep
over a year old

Hi, this is Shell with Collage.com. Thank you so much for your kind words! I have passed these thanks to Leah on our support team. If there is anything we can do for you in the future, just let us know! Have a wonderful day and Happy New Year!

Illinois
1 review
3 helpful votes
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Terrible
December 23, 2014

Terrible. Placed an order and it was received incorrectly. I mail it back still with enough time for Christmas. I ordered a blanket to give to my mother who is visiting out of state. I was so looking forward to her opening it. They printed it wrong and then send me and then offer to send me another. I begged that they rush it but its now been over a week and the site says still printing. Not only a disappointment in rushed shipment but also in customer service. Not at all understanding. If you do order, dont pay extra for shipping because youll get it in the same amount of time if you dont pay extra.

Date of experience: December 23, 2014
Shell M. Collage Rep
over a year old

Hi Heidi, this is Shell with Collage.com. I apologize for the problems with this order. I see that the reorder was placed after the deadline for Christmas delivery. I am very sorry. I will attempt to contact our printers to see what we can do about this. In the meantime, please send me an email to [email protected] and put it to the attention of Shell in the subject line. I would love the opportunity to make this situation right for you.
Thank you and have a wonderful day!

New York
2 reviews
8 helpful votes
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Extremely satisfied with collage.com. They were the only company willing to let me use an unlimited number of photos--all other companies limited me to 30. The final product was beautiful and ready within a day of the order. I was emailed as soon as it shipped and I was given a tracking number. When I called about the status of my order (delay w/tracking #) they returned my call right away. I received my product within days of ordering. I will not hesitate to use them again!

Date of experience: December 23, 2014
Shell M. Collage Rep
over a year old

Hi Bonnie, this is Shell with Collage.com. I am so glad that you had such a wonderful experience! If there is anything at all that we can do for you in the future, just let us know.
Have a wonderful day and happy holidays!

Pennsylvania
1 review
1 helpful vote
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I made a mistake on the last page of my calendar for my wife. It is now 7 days till Christmas day. I e mailed your support team and shell got back to me right away, helped me fix the problem, walked me through how to change things. OMG the best customer service! I ordered a blanket for a gift and I am so pleased with that and I am waiting for 2 canvas prints to get here. I will order from your company from now on. Thanks so much! And I will tell all my friends!

Date of experience: December 18, 2014
Shell M. Collage Rep
over a year old

Hi Angie, this is Shell. It was an absolute pleasure to work with you! Your calendar is going to look amazing! If there's anything else I can do for you in the future, you know exactly where to find me! I hope you and your wife have a wonderful holiday. Thanks again for your kind words.