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CollageReviews 1,258

3.7

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Collage Reviews Summary

The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.

This summary is generated by AI, based on text from customer reviews

service
232
value
228
shipping
225
returns
92
quality
212

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California
1 review
0 helpful votes
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These guys/gals are great
November 14, 2021

Ordered 2 items as a test. One coffee mug with pet photo & one collage poster. Outstanding service & great product selection. Really on top of their game.

Date of experience: November 14, 2021
New York
1 review
0 helpful votes
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GREAT CUSTOMER SERVICE!
November 11, 2021

Ordered two pillows for the first time. One pillow was too dark.
I went online and worked with Cameron who helped lighted the photo
For me and she resubmitted my order! It was the easy! I am very impressed and will continue to purchase items through here!

Date of experience: November 11, 2021
Florida
1 review
0 helpful votes
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Grwatest
November 1, 2021

Satisfied with customer service
With easiness and with speed!
It was very easy for me to create 5 albums. The prices are spectacular and when i had a little issue - it was solved immediately with Nakiya!

Happy client!

Date of experience: November 1, 2021
Ohio
1 review
0 helpful votes
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Same quality service and product :)
October 30, 2021

I have been ordering these blankets for a number of years. Their customer service is top rate and they have always been able to fix any problem that I was usually at fault for. My blankets have always been delivered with in 10 days. I honestly figured this one would take longer dt covid and postal issues. I ordered on the 20th and it was here on the 29th! I love the blanket Thank you again Collage.

Date of experience: October 30, 2021
Ohio
1 review
2 helpful votes
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Excellent Products
October 25, 2021

I have to admit I have not bought all their products, but based on my most recent purchase - a calendar - I would expect to be pleased with everything. The calendar was easy to create, the finished product arrived earlier than I expected, and it looks great. Perhaps my photography has something to do with it, but I have to say the resulting calendar looks as good as any I have ever bought. I recommend this company and its products to all.

Date of experience: October 24, 2021
Florida
1 review
0 helpful votes
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I highly recommend Collage.com I have ordered several canvas prints from them and the quality of their work is incredible. The photos printed beautifully and their website was easy to use. They communicated when product was shipped and emailed after delivery to be sure I was pleased. Class act operation!

Date of experience: October 15, 2021
Missouri
1 review
0 helpful votes
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Cup lost in mail
October 13, 2021

I was looking for a place that I could customize a coffee cup by adding pictures. I tried several web sites and all either had an unacceptable limit on the number of pictures I could add or the interface was not user friendly. However... All I had to do at Collage.com was drop my pictures and move them around on the cup until I liked the location and the size options... easy as pie. But what really impressed me was when my cup seemed to be lost in the mail. I emailed them hoping they could contact the shipping company to figure it out. Instead they rushed another cup to me at no extra charge and no hassle at all. I told them my need by date as it was a "going away" gift for a coworker... and they made it happen. That really impressed me considering they can't possibly resell the cup with my pictures on them Add to that the quality of the cup and the pictures... and I can't wait to get another customized cup from them. It cost a little more than I was expecting (Ironically it was the shipping I choose that drove the cost up). But the quality of the product and the great customer service made it worth it. I will definitely be a repeat customer. Thank you Collage.com

Date of experience: October 13, 2021
Georgia
1 review
0 helpful votes
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Memorial Blanket
October 5, 2021

Ordered a memorial blanket for a friend's family who recently lost their 16 yo dog with pictures of her to be added.
It arrived today. It is BEYOND perfect.
Thank you so much for your attention to detail and swift delivery. God bless.

Date of experience: October 5, 2021
Wisconsin
4 reviews
0 helpful votes
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I have used this company many times for canvas prints from my trips, which I have all over my house. The pictures always looked nice. Unfortunately I will no longer use this company because yesterday I discovered that their products do not last. A canvas image that I purchased in 2017 literally fell apart and started sliding down my wall. Fortunately I was there and was able to grab it before it fell to the floor and damaged anything else. The glue strip that they used to attach the back completely failed and the entire back of the picture came off. It's meant to be a piece of art and it should certainly last much longer than that 4 years. I contacted them and they said that they only warranty their products for 3 years. For something that expensive ($140 list price), I definitely expected better quality. Do not use them for anything that you want to last. UPDATE: Since I originally posted this review, 4 more of the canvas prints I purchased from collage.com have fallen apart in the exact same way - the back comes unglued. I just wanted to make it clear that this was not an isolated incident but rather is indicative of their product quality.

Date of experience: October 4, 2021
Arkansas
1 review
0 helpful votes
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Dog booklet
October 1, 2021

Our little dog passed away and I wanted to memorialize him in a keepsake booklet. These guys did amazing and we will always have the pictures! Thanks and will buy again.

Date of experience: October 1, 2021
Missouri
1 review
0 helpful votes
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Shipping rates are insane
September 27, 2021

I spent hours working on photo books because their 50% off deal was a great deal. I made 5 album books and a blanket and after 2-3 hours of wasting my time, I go to checkout and shipping was going to cost me $45! WHAT! That's just an evil trick. Great deals on photo albums to then overpay for shipping. There's no way shipping costs that much for a tiny photo book that weighs 2-3 pounds MAX. I am livid and would never support this company.

Date of experience: September 27, 2021
Oregon
1 review
0 helpful votes
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Beyond Expectations!
September 21, 2021

My husband bought a new boat and has always had pictures of his brother and best friend in the old boat but due to water damage they never survived very long. I wanted something we wouldn't have to replace. So I ordered "metals" pictures for the new boat. They came yesterday and were beyond my expectations! This was a surprise for my husband and he was so happy with them. I will most defiantly order from collage.com again and tell everyone I know what great quality they are. They weren't cheap and flimsy.

Date of experience: September 21, 2021
New Jersey
3 reviews
0 helpful votes
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Great Quality Blanket
September 18, 2021

I ordered a beautiful blanket for my dear Aunt's 95th birthday. She dearly misses her husband and family because she is now in assisted living. The quality of the Sherpa is luxurious and the pictures I provided are very clear. I highly recommend this product from this company.

Date of experience: September 18, 2021
Minnesota
1 review
0 helpful votes
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Couldn't be more pleased
September 13, 2021

I spent a morning on line and on the phone with the company I have always used and just could not make my photo fit their canvas. So, I got frustrated and did a search…. Landed on Collage…. Had my art ordered in minutes!
Received shipment earlier than expected and it was PERFECT!
Very excited to use coupon and order Christmas Cards early this year!
Plan to tell everyone I know!

Date of experience: September 13, 2021
Virginia
1 review
1 helpful vote
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Amazing!
September 12, 2021

Collage created the perfect card to capture an important milestone in my family life. The cards wowed me. I was excited to see how amazing the cards looked. They definitely will have my business for life. I also told my family and friends about Collage. Everyone deserves greatness and Collage created that in the cards I received.

Date of experience: September 12, 2021
Maryland
1 review
0 helpful votes
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Service
September 11, 2021

I am so pleased with my product. Your company went above and beyond to capture my beautiful pictures of my family. I would definitely recommend this company to anyone.

Date of experience: September 11, 2021
California
1 review
0 helpful votes
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Collage poster for college dorm walls
September 4, 2021

Omg the collage posters were amazing. Great quality and super happy with the service from start to finish A++ will b using again.

Date of experience: September 4, 2021
California
1 review
0 helpful votes
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Great Blanket Collage!
August 28, 2021

Thank u so much for my custom blanket! My mom is going to love it! We used to play the game "Draw Something", and she doesn't know I saved all our drawings back and forth! She's going to be so surprised! I'm so happy with my purchase, great soft warm quality too! Will definitely make future purchases, now my new go too! And I'll definitely recommend y'all. God bless. Thanks again!

Date of experience: August 28, 2021
New York
1 review
0 helpful votes
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Beautiful and Professional
August 20, 2021

I ordered a custom-made photobook and I could not have been happier with the final product! The website was easy to use so I had no problems designing it, and the quality of the photos in the final product was better than I had hoped it would be. It also arrived in a timely manner, which was very much appreciated.

Date of experience: August 20, 2021
California
1 review
0 helpful votes
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I WISH I COULD PROVIDE 100 STARS
August 19, 2021

Best company ever... I had a project for a bridal shower that I received from another company that I was not happy with... I contacted Collage and they were able to prepare and deliver my project in four days... not only were they fast but the project turned out PERFECT! Andddd they were so helpful along the way, answering all of my questions and letting me know that they have a Just Right Guarantee so I could be assured that they would fix anything that is wrong.

Date of experience: August 19, 2021