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The company has earned a generally positive reputation for its high-quality products, particularly in personalized items like blankets, collages, and photo books. Customers frequently commend the excellent customer service, noting responsiveness and helpfulness. However, several reviews highlight significant concerns regarding service delays, especially related to shipping issues and website accessibility, particularly during the company's transition phase. Additionally, some customers reported dissatisfaction with the quality of certain products upon delivery. Overall, while many customers express loyalty and satisfaction, recent operational changes have led to uncertainty and frustration among others.
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This was the second time in 4 months that I ordered from Collage.com. I'm thrilled with the ease of their website, product quality, turnaround time, and customer service. It's not often that I have the opportunity to deal with a company that actually follows up to check on customer satisfaction.
I strongly recommend Collage.com!
I have ordered A custom made pillow and mug from here and I am very satisfied. The material is nice and pictures are printed perfectly! I am very picky about anything I purchase, but I loved every thing that I've ordered here- for any occasion and affordable prices! Customer service goes above and beyond to make sure you're happy. I highly, HIGHLY recommend shopping at Collage.com! I know I will!
I have been getting photo projects from Collage for a year or so. I have never been disappointed!
They have always gotten back to me very quickly if I have had a question. I love all the blankets I have made. They wash beautifully and are so soft. The photos are amazingly clear! The mugs are amazing! My pillow case of my grand kids is one of my favorites Easy to order online and always quick to receive. Plus they have a great postal service so you can track it and know when it's delivered! I highly recommend them
Sincerely Cheryl Litcher
Of Myrtle Beach
I sent this to my oldest daughter for her to cherish. My granddaughter Cydney represented it for her with a Big Smile.
I was pleasantly surprised with the products that I received I ordered the blanket and I also ordered the mug I was impressed at how well the pictures turned out. Everyone that I showed it to just fell in love with it. I will definitely buy from here again. Thank you for such a great job. I wish I would have taken a picture of the actual product but unfortunately I sent it to Georgia as a birthday gift. For my mother. But I had it sent here to me in Florida because I wanted to see how it turned out before I sent it to her.
I am and will always be a return customer for any photo project I need done and recomnd it to my friends who want them done. The work is amazing and absolutely beautiful
I ordered my wife a water bottle for her birthday. It arrived lopsided and without a top. Disappointed
Have been very happy with the quality of the calendars, blankets, and a book I ordered recently. The Customer Service was very quick to assist on resolving minor issues. Highly recommended!
We love the Sherpa blanket as it meets all the "soft" needs of my daughter as well as providing a clear and crisp image of my daughter's favorite photos! And the staff went over and beyond our expectations to get us exactly what we needed. So thank you again, and I'll be ordering more photo blankets in time!
I was unsure when I ordered our throw what it would be like. We are delighted with it. I will be a fun, unusual birthday gift for our granddaughter which we know she will love. It has a photo of each member of the family printed on it. Might have to get another to keep for us!
This company is truly remarkable. Very good quality, and fast. Our orders were taken and delivered within a week. A shipment accident to one of our photos was replaced within days. Remarkable.
If you're wanting to get a picture blanket collage.com is the best. It also came when they said it was and the picture I picked turned out GREAT!
I have gotten several products from Collage and have been thrilled with all of them. The canvas prints and phot blankets are bright and clear. Another site I have used often says my pictures' resolution is too low to make even a 5x7 print. I have never gotten that message from Collage. I got a photo blanket made from a picture of a painting, and it was as clear as could be. The only reason I gave it four stars instead of five is because the shipping cost is high. That said, the packaging is great, and my purchases arrive quickly.
First time using this site and could not be happier with the outcome. Great quality book and the site was super easy to use. Shipped relatively quickly as well. I will definitely be ordering again.
I received my personalized blanket today… like everything else I purchased from Collage. It was AWESOME! Beautiful! I'm sooooo happy with it! Thank you!
Collage did a poster of the members of our golf club for our special member-member Mardi Gras golf tournament. The job they did far exceeded my expectations. The poster was exactly what I ordered and then some. It arrived in a very timely manner and it was well worth the very reasonable cost. I would definitely use Collage again when the need arises. They are awesome!
I have been looking for a custom bag which was not canvas for work. Collage had so many creative options and I was able to put a lot of pictures of my kids and dog on it which I loved! I broke out in tears to see how beautiful and colorful it was. It was the perfect size and I loved that it displayed it on both sides of the bag. I 100% will order again from Collage and will def order gifts from this store and highly recommend. I am so excited to show off my bag at work!
I have never made a collage on a website. This was evident to Collage.com by the number of phone calls and changes. Even I was embarrassed.
After placing my order, as I mentioned, I changed my mind about my project a few times. Customer service were so patient and understanding. Their main concern was for me to receive a project that was exactly as I wanted.
I placed my order on a Friday and received my order the following Friday. My collage was packaged with so much care to protect it. The framed collage surpassed my expectations.
Thank you as this project will carry life time memories to cherish.
Collage.com did amazing work on my orders, would recommend to anyone that would love to have a beautiful keepsake of their pet or child, the truly best thing I have ever spent money on, and am looking forward to placing my next order.
Answer: Hi Tina, this is Shell with Collage.com. When making your photo book, you can add titles to the pages. Just zoom into the page, and then click add title. You can position the title at the top, middle, or bottom of the page. For further assistance please contact our live customer satisfaction team, and we will be happy to help you through it! You may reach us at 888-797-1902, or [email protected]. Have a wonderful evening!
Answer: Yes they guarantee everything there fantastic just shoot them an email and they will ship you out a whole new one free of charge or refund you full price immediately with fast shipping
Answer: The photo quality is magnificent absolutely gorgeous I even had an older picture that wasn't really the best quality on my phone and they made it look better than I could have imagined some of my pictures have crazy glares from a yucky not good quality camera phone and I don't like the lighting on the picture but they made it look as best as they could
Answer: Absolutely gorgeous I can post a picture if you'd like they are better than I can imagine absolutely phenomenal beautiful words cannot say how happy I am with my pillow absolutely phenomenal like I said gorgeous there's no words to say how beautiful my pillow came out and it's a throw pillow so it's not big but the picture is so beautiful vibrant just absolutely gorgeous so clear and bright awesome quality
Answer: Hi Armanii, Please contact our customer support team at [email protected] for further assistance and our team is happy to help! Have a wonderful day!
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