Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Coleman Furniture

Coleman Furniture

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!


colemanfurniture.com
Founded in 1999
Cedarhurst, NY
+638
See all photos
How would you rate Coleman Furniture?
grey stargrey stargrey stargrey stargrey star

Coleman Furniture Reviews Summary

Coleman Furniture has a rating of 4.3 stars from 3,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.

service
782
value
385
shipping
392
quality
362
This company responds to reviews on average within 4 days

Instant Feedback

13,094 reviews

We monitor reviews for authenticity

C S.
1 review
0 helpful votes
Follow C S.
Unfollow C S.
Share Review
Report Review

Great prices, had matching pieces to our existing furniture purchased several years ago.

Date of experience: August 27, 2020
New York
1 review
0 helpful votes
Follow Kassie C.
Unfollow Kassie C.
Share Review
Report Review

Love my Kitchen Island
August 28, 2020

The kitchen island is functional and modern. I absolutely love the sleek look. The wine rack gives it a playful appeal and the multiple storage provides a location for my favorite cookbooks. Coleman furnitures staff was professional on the phone and their delivery team was knowledgeable and assembled the kitchen island quickly without damage. My husband and I were very impressed.

Date of experience: August 27, 2020
Dionna S.
1 review
0 helpful votes
Follow Dionna S.
Unfollow Dionna S.
Share Review
Report Review

No compliments
August 27, 2020

No compliments. Website is user friendly.

Date of experience: August 27, 2020
California
3 reviews
5 helpful votes
Follow Zondalyn N.
Unfollow Zondalyn N.
Share Review
Report Review

Great Glam All Mighty!
August 28, 2020

Coleman's Furniture will be my 1 stop Glam shop. From the time of my purchase online till the time it took for my beautiful ottoman to be delivered. Communication on point, Price on point, Payment options on point, My Ottoman hands down "On top of Glam Game!" I truly don't know if it was Mr. Coleman himself emailing me but, this sealed the deal as my Top online furniture store of all time. Staff worked in a timely order to make sure I was satisfied before and after. I am forever grateful of my options to pay as well seeing this COVID-19 got us on a budget and shopping cures the inside state we're in lol! Again 100% Coleman's Furniture.
Ms. Noble

Date of experience: August 27, 2020
L B.
3 reviews
0 helpful votes
Follow L B.
Unfollow L B.
Share Review
Report Review

Pleasantly surprised,happy and eager
August 26, 2020

Pleasantly surprised,happy and eager.

Date of experience: August 26, 2020
Colorado
1 review
0 helpful votes
Follow Leila S.
Unfollow Leila S.
Share Review
Report Review

I had never heard of Coleman Furniture before ordering my bar stools. I am so happy I found them. They had exactly what I was looking for. It was in stock. And it was delivered so fast. If you're looking for quality furniture without hassle, order from Coleman and you won't be disappointed.

Date of experience: August 26, 2020
Alabama
1 review
6 helpful votes
Follow Caitlan F.
Unfollow Caitlan F.
Share Review
Report Review

They suck. Plain and simple. Take your business elsewhere. The customer service is terrible.

If a piece of furniture is damaged upon arrival, they refuse to replace it with a new one. You'll have to settle for them to come get the piece, ship it back and attempt to repair it. If and only when they can not repair it, will they send you a brand new piece. Who wants to spend thousands of dollars on a piece of damaged then "repaired" furniture? NO ONE! In my case we ordered a bedroom suit. The footboard was cracked upon its arrival. We have to continue to live in complete disarray until they finally get around to sending us a repaired or new piece.

Why don't I just cancel the order?
Oh, because they're going to charge a 50% restocking fee to cancel.(over $2,000) DO NOT USE THIS COMPANY!

+1
Date of experience: August 26, 2020
Georgia
1 review
0 helpful votes
Follow Gianni S.
Unfollow Gianni S.
Share Review
Report Review

Gorgeous Bedroom Set
August 27, 2020

I ordered my bed set at the end of June and expected at least a month wait due to COVID-19. Once the order shipped to the local warehouse in early August, It took a little less than 2 weeks for the items to be delivered to me. The furniture was set up in my bedroom as I requested and looked just as beautiful as the pictures online suggest. I will definitely shop with this website in the future.

Date of experience: August 25, 2020
dee U.
2 reviews
0 helpful votes
Follow dee U.
Unfollow dee U.
Share Review
Report Review

Excellent
August 26, 2020

Excellent

Date of experience: August 25, 2020
Lawrence N.
1 review
0 helpful votes
Follow Lawrence N.
Unfollow Lawrence N.
Share Review
Report Review

Quick and goid
August 25, 2020

Quick and goid

Date of experience: August 25, 2020
Georgia
1 review
9 helpful votes
Follow Laura H.
Unfollow Laura H.
Share Review
Report Review

Initially they said it would be 8 weeks, then it was 8 more, then 6 weeks more and at the last email pushing it out another 10 weeks I had enough. They blamed it on Covid, but I think they are fulfilling orders out of sequence based on the price paid which is unfair and bad business. You also shouldn't keep making promises of a date if you have no idea when your going to get the product.

Date of experience: August 24, 2020
Brad K. — Coleman Furniture Rep
over a year old

Hello Laura,

We're disappointed to see you've opted to cancel your order. While we understand that time is of the essence and that you're frustrated with the delivery timeframe, we wish we could have served your home needs. Unfortunately, due to the impact of COVID-19, many of our manufacturers, including Ashley Furniture, the manufacturer of your sectional, are experiencing unprecedented supply delays.

We appreciate our customers' patience while we work with our suppliers to restock and get all orders out the door in a timely manner. We hope you'll give Coleman Furniture another chance under normal circumstances.

All the best!

The Coleman Furniture team

Illinois
2 reviews
0 helpful votes
Follow Voula A.
Unfollow Voula A.
Share Review
Report Review

Beautiful tables!
August 25, 2020

After 22 years of the same family room furniture I am replacing it. I just received the lovely cocktail table and side table. I can't furniture like this in any stores around here. Can't wait to see the next batch.

Date of experience: August 24, 2020
Missouri
1 review
0 helpful votes
Follow Deanna H.
Unfollow Deanna H.
Share Review
Report Review

Consoles by fireplace
August 25, 2020

We received the furniture pieces in a timely manner. Easy to assemble. Bought two and put them on each side of our fireplace.
Happy with our purchase

Date of experience: August 24, 2020
Terri L.
3 reviews
0 helpful votes
Follow Terri L.
Unfollow Terri L.
Share Review
Report Review

So far so good, just really nervous about ordering something so large and expensive online

I love the wall unit!

Date of experience: August 24, 2020
Arizona
1 review
0 helpful votes
Follow Mario Y.
Unfollow Mario Y.
Share Review
Report Review

Great
August 25, 2020

Great service and fast will buy Furniture is nice. Can't wait to see what my next item will. Thanks Coleman's.

Date of experience: August 24, 2020
Lou C.
1 review
0 helpful votes
Follow Lou C.
Unfollow Lou C.
Share Review
Report Review

Didn't know I had to put the furniture together
August 24, 2020

Didn't know I had to put the furniture together. That was a surprise. And I had to drill 2 holes on one of the chairs because the alignment was way off for 2 of the screws.

Date of experience: August 24, 2020
Regina B.
2 reviews
0 helpful votes
Follow Regina B.
Unfollow Regina B.
Share Review
Report Review

Great!
August 24, 2020

Great!

Date of experience: August 24, 2020
Lance m.
1 review
0 helpful votes
Follow Lance m.
Unfollow Lance m.
Share Review
Report Review

Easyjust waiting for delivery
August 23, 2020

Easyjust waiting for delivery

Date of experience: August 23, 2020
Adrienne D.
1 review
0 helpful votes
Follow Adrienne D.
Unfollow Adrienne D.
Share Review
Report Review

Variety of furniture styles, reasonable prices, easy payment & checkout

Date of experience: August 23, 2020
Florida
1 review
0 helpful votes
Follow Maria M.
Unfollow Maria M.
Share Review
Report Review

I ordered a Queen size bed for my daughter and she loves it. It's a Queen size bed fit for a Queen, or a princess in my daughters case. I love the quality n I got it at a great price. This is the second order I have placed with Coleman Furniture and the quality n prices are second to none. I highly recommend this store.

Date of experience: August 23, 2020