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Coleman Furniture

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!


colemanfurniture.com
Founded in 1999
Cedarhurst, NY
+638
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Coleman Furniture Reviews Summary

Coleman Furniture has a rating of 4.3 stars from 3,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.

service
782
value
385
shipping
392
quality
362
This company responds to reviews on average within 4 days

Instant Feedback

13,094 reviews

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Ximena H.
1 review
0 helpful votes
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The web page is very easy to use
August 22, 2020

The web page is very easy to use

Date of experience: August 21, 2020
DaleAnn P.
1 review
0 helpful votes
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Good so far, have ordered this table 4 times now, has been canceled 3 times right before suppossed delivery from 2 different places. Hope I receive this time

Date of experience: August 21, 2020
Qwen D.
1 review
0 helpful votes
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First time user and was fairly easy
August 21, 2020

First time user and was fairly easy

Date of experience: August 21, 2020
Jaclyn E.
1 review
0 helpful votes
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So easy to purchase
August 21, 2020

So easy to purchase

Date of experience: August 20, 2020
Jean K.
1 review
0 helpful votes
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The delivery from the manufacturer arrived with some portions of the mirror broken. It appeared that this was done by the delivering company. I notified Coleman's customer service department and sent them the requested pictures. My order was replaced quickly, and all is well. I could not have asked for better and more professional service.

Date of experience: August 20, 2020
Timothy M.
10 reviews
0 helpful votes
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Our great experience with a large home office order led us to become repeat customers by ordering a dining room set. The first order was beautiful, on time, white glove treatment is definitively worth it! We are in the middle of our second order and looking forward to same great service.

Date of experience: August 20, 2020
Nevada
1 review
0 helpful votes
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Beautiful Bedroom
August 21, 2020

We ordered our whole bedroom furniture on line. We never did this before and was a little leary. They said it would be the write glove treatment. When we got our furniture it was the white glove treatment and more. The guys brought the furniture upstairs put it together. They were so careful with each piece. They were really nice. They even helped us move a piece out of our room I couldn't lift. That was definitely the white glove treatment. The furniture was so spectacular it was more beautiful in person. I am so happy we chose Colemen Furniture. I will order from them always and I'll tell all my friends and family.

Date of experience: August 20, 2020
Arizona
1 review
0 helpful votes
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OK experience
August 21, 2020

My experience was OK the only thing is that it took forever to get furniture. It took over a month to receive furniture

Date of experience: August 20, 2020
New Mexico
1 review
1 helpful vote
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Wait on furniture
August 19, 2020

I ordered my furniture on 5/19/2020 it is now 8/19/2020 I have received a email stating I should get my furniture within a few weeks on 7/01/2020 that was 6 weeks ago I've called several times about this furniture and have received the run arounds everyone I spoke to says it's waiting to be delivered I call the place that has the furniture to be delivered and they don't answer the phone nor call back. I am now paying for furniture nobody knows when I'll get. I have been more then patient with the coronavirus going on but 3 months is a bit ridiculous.

Date of experience: August 19, 2020
Brad K. — Coleman Furniture Rep
over a year old

Hello Melissa,

Thanks for sharing your feedback with us! May we ask for your order number so that we can further check on your order and handle your concern? We look forward to hearing from you!

Thank you!

The Coleman Furniture team

New York
1 review
0 helpful votes
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Exactly as described
August 20, 2020

Comfortable, deep, high quality sofa. Highly recommended for lounging and relaxing but also for entertaining.

Date of experience: August 19, 2020
Colorado
1 review
0 helpful votes
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Accent chair
August 20, 2020

I am very happy with my new accent chair. It looks great, the quality is good. I did have some minor assembly, but it was easy to follow the instructions and is very sturdy.

Date of experience: August 18, 2020
Donald Z.
1 review
0 helpful votes
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Easy online experience
August 18, 2020

Easy online experience. Shipping takes a LONG time.

Date of experience: August 18, 2020
Pennsylvania
1 review
0 helpful votes
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Do not buy from Coleman Furniture! You will be mislead and lied to from beginning to end. You'll be charged for furniture that hasn't shipped yet. You'll be lucking to receive your order at all. BEWARE! BUY SOMEWHERE ELSE!

Date of experience: August 18, 2020
Brad K. — Coleman Furniture Rep
over a year old

Hello RJ,

Thanks for sharing your feedback with us! May we ask for your order number so that we can further check on your order and handle your concern? We look forward to hearing from you!

Thank you!

The Coleman Furniture team

California
1 review
3 helpful votes
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Unethical practices
August 18, 2020

Please check The Better Business Bureau before purchasing furniture from Coleman. They delivered a media center to us that was not finished correctly. The wood under the finish was exposed. There was also a gash on the front that someone from Coleman had colored in with a marker to try to cover it up. We had the delivery company take it back immediately and I didn't sign for it. However, Coleman is refusing to give us a full refund. They are charging us for their mistake. They broke the contract by allowing a badly constructed piece to leave their factory, and they are saying that we need to pay for the restocking and delivery of this item.

Date of experience: August 18, 2020
Indiana
1 review
0 helpful votes
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Y. Rucker
August 18, 2020

I love shopping at Coleman furniture! They have a great selection and good quality furniture. I would recommend to a friend.

Date of experience: August 18, 2020
Michigan
2 reviews
0 helpful votes
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Simple Gorgeous Bed
August 18, 2020

This bed simply beautiful! The photo in the advertisement does it no justice. It is gorgeous and truly makes a statement in my bedroom!
Awesome choice and well worth the cost.

Date of experience: August 18, 2020
Accorn L.
1 review
0 helpful votes
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There was a flaw in the back of the Upper shelf that we didn't catch before they left. Pretty sure delivery personnel must have seen it- pretty hard to miss. So not feeling like we got a quality product

Date of experience: August 18, 2020
Ohio
1 review
0 helpful votes
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Good Customer Service
August 17, 2020

Coleman Furniture kept me informed. My item had to Be made and they sent regular emails letting me know the status

Date of experience: August 17, 2020
Nevada
1 review
0 helpful votes
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I love my new entertainment center. It looks fantastic and the order process and delivery were just as great. I ordered online and it was being shipped from many states away, so I was a little nervous if the cabinet would be as nice as I was hoping. I had no need to worry. It is beautiful, great quality and fits my wall perfectly. The delivery guys were friendly and respectful. They were very good about being careful and tidy. One of the cabinets door magnets doesn't work as well, but I haven't reached out to the company about that yet. I would totally order from this company again.

Date of experience: August 17, 2020
Alisha Z.
1 review
0 helpful votes
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See below
August 17, 2020

See below

Date of experience: August 17, 2020