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Coleman Furniture

4.3

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From the business

Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!


colemanfurniture.com
Founded in 1999
Cedarhurst, NY
+638
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Coleman Furniture Reviews Summary

Coleman Furniture has a rating of 4.3 stars from 3,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.

service
782
value
385
shipping
392
quality
362
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13,094 reviews

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Texas
1 review
0 helpful votes
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Love
September 24, 2022

Love the whole process of buying new furniture with Coleman furniture! Easy to navigate the site, delivery was quick and on time! And the furniture it's self is beautiful

Date of experience: September 23, 2022
Texas
1 review
0 helpful votes
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Happy customer
September 24, 2022

I am very pleased with my purchase. Coleman was responsive to my inquiries, provided clear communication, and numerous status updates about shipment and delivery. Scheduling the delivery of my sofa was easy and the delivery team arrived in the time window described. I just placed another order with Coleman Furniture.

Date of experience: September 23, 2022
Kentucky
1 review
0 helpful votes
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Great service
September 24, 2022

User friendly, great product! Love the nightstands, exactly as portrayed in the picture., fast delivery, very accurate product description

Date of experience: September 23, 2022
Michigan
1 review
0 helpful votes
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Delay in shipment
September 13, 2022

I have ordered the furniture online with expectation and clear indication that it will be delivered in August 3rd week and Now we are on Sept 13th but still not received... No customer supoport. Dont know where my furniture is. Already paid the money. Its big mess

Date of experience: September 13, 2022
Michigan
1 review
0 helpful votes
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Amazing service
September 13, 2022

My couch came quicker than expected, the delivery company put it together and was cautious with my new floors, and turned out great!

Date of experience: September 13, 2022
Kentucky
1 review
0 helpful votes
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Never order through this company, ever! It took us 11 months to receive our sectional sofa and ottoman. Once we finally received it, they both came in broken. We had to drill our own holes to get the ottoman put together. Then TWO of the recliners of our couch were not only broken but the fabric was ripped. It has been three months of back and forth with the company and they still are not fixed and no compensation has been offered. Worst company to work with ever. I will never order anything through this horrible site again. It's a joke and should be reported to the better business bureau.

Date of experience: September 8, 2022
Mississippi
1 review
0 helpful votes
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Beautiful Bedroom Furniture
September 8, 2022

Excellent White Glove Service and Delivery Guys were the best! 10 out of 10. Customer Reps great!

Date of experience: September 8, 2022
Missouri
1 review
0 helpful votes
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Do you like the circus?
September 6, 2022

100% do not recommend purchasing from Coleman Furniture. Next time I'll be sure to do my research. Their BBB reviews say it all…I purchased a $5k sectional from them because their website said In Stock where purchasing from Ashley Furniture direct was 6 months out. Well find out so is Coleman. It's not actually in stock…Got it in 5 months. No big deal.

I must have received the sectional that has all the quality defects. Here we are 6 months later and the 3 ring circus continues. The warranty is having a technician come out to "patch up" manufacturing quality defects and best yet, you get to pay out of pocket for them (north of $615 as of today) & who knows when they will actually reimburse you. If you have time for the circus on a weekly basis, give it a whirl!

Date of experience: September 5, 2022
Florida
1 review
0 helpful votes
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Seamless Purchase
September 3, 2022

Not only will their prices beat anyone around but the service was outstanding. My wife and I looked at this in another furniture store. The total price for the set was 1/3 more than what we paid with Coleman furniture. I called the salesperson back to let her know we had found it at Coleman. She told me they were not known for smooth delivery. She said they had a reputation for delivering damaged goods and not standing behind them. Well our experience not only saved us a lot of money but the furniture was delivered in perfect shape. The delivery service was excellent. I will shop at Coleman Furniture again. Don't believe everything thing you read. Shop with them.

Date of experience: September 2, 2022
Florida
1 review
0 helpful votes
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Great quality
September 3, 2022

We are so happy with our purchase from Coleman furniture. From the ease of the website and the great price down to the excellent service we got from the delivery team we have been happy every step of the way. We will definitely be purchasing from Coleman in the future

Date of experience: September 2, 2022
Washington
1 review
3 helpful votes
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Coleman furniture is a dishonest company. We bought a couch from them and expected to wait a couple months. They strung us along for nine months. Month after month they extended the delivery date. When they finally had the couch at their warehouse they lost a piece and did not tell us. Then they set up a delivery date with nothing to deliver and I wasted my entire day waiting for them. This is a terrible company that will have the consumer pay for their own incompetence. Don't waste your time, use another, any other furniture store besides this grossly inconsiderate, disrespectful, and incompetent company.

Date of experience: September 2, 2022
Georgia
1 review
0 helpful votes
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Bedroom furniture set
September 3, 2022

Always leery of ordering furniture online without touching and feeling the materials. But these items were well made and solid. Very pleased with the purchase.

Date of experience: September 2, 2022
Michigan
1 review
0 helpful votes
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Great set
September 3, 2022

Very pleased with the set. Cushions are soft but firm. Set offers plenty of back support. The color is a soft mink brown. The fabric is a bit velour and super soft. Lots of pillow options come with it.

Date of experience: September 2, 2022
South Carolina
1 review
0 helpful votes
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We recently received our Coleman Einsgrove Sandstone Sofa, Loveseat, and Ottoman (Order # *******). The entire experience from buying online to the white glove delivery was phenomenal. The order arrived ahead of schedule - 3 weeks instead of the 6 weeks originally estimated. The set pieces themselves are exactly as described: comfortable, durable, and a "richly substantial look". In addition, the throw pillows that come with the sofa and loveseat are big, firm, and modern in appearance. All in all, the Coleman set exceeded our expectations especially given the relative cost.

Date of experience: August 31, 2022
North Carolina
1 review
0 helpful votes
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Great sofa
August 30, 2022

Very comfortable sofa, came just as advertised. Very easy to move around and redesign your space. Delivery went smooth, took about 3 weeks to get once ordered.

Date of experience: August 29, 2022
Texas
1 review
0 helpful votes
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Avoid thrm
August 23, 2022

Do yourself a massive favor and don't buy from them.

Yesterday, I ordered a bedroom set—$5200—and I called customer support ahead of the purchase to confirm each piece in my order was in stock. I was assured that was the case, and I was told I'd have my order in four weeks.

Early this morning, I revived an email notifying me my order has been cancelled due to manufacturer issues.

Here's the "fun" part—the 5200 is still either removed from my account or is still "on hold"! Either way, this money is unavailable.

Also, read the reviews for their Guardian furniture protection plan—they are abysmal and I can't believe any reputable company would want to partner with them.

One thing I know for certain is that Coleman will be hearing from my attorney next week if those funds are not released or refunded, and we will seek legal remedy for this upsetting experience.

Date of experience: August 23, 2022
Georgia
1 review
0 helpful votes
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6212422- end table
August 23, 2022

They are beautiful and we received our end table in less than 10 days. They look like the picture. We love them

Date of experience: August 22, 2022
North Carolina
1 review
0 helpful votes
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Never Again!
August 19, 2022

I ordered a bedroom set for my son in December of 2021 with an estimated delivery of March. I expected delays because of COVID but nothing like this. There were 4 different attempts to deliver this set starting in May. The 1st time, about 2 hours after my delivery window, they finally called and said actually it was damaged it will not be arriving. After I took off work. The 2nd time, they actually showed up, but again, the headboard was damaged. The 3rd time, they said it would be delivered that Friday. But the night before I realized I hadn't gotten a delivery window. I called and they said actually that was a mistake, it's not coming. I asked why didn't anyone call me? No answer. The 4th time, they said it was coming, but a few days before actually caught that it was damaged again, and cancelled. Today, the 5th attempt, it was actually delivered. 8 months later. But in true Coleman fashion, they did not send instructions for the delivery guys on how to assemble. And the legs for the nightstand were not delivered. So they will be sending those for me to assemble myself. I asked if I could cancel this order, and they said re-stocking fees would apply. On the flip side, they are kind of enough to give me a $75 refund on their second mistake on a $2000 order. Give me a break.

Date of experience: August 19, 2022
Indiana
1 review
0 helpful votes
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As depicted
August 19, 2022

The Furniture matches photos precisely, was delivered timely, was delivered with great service, and met our quality expectations.

Date of experience: August 17, 2022
Virginia
1 review
0 helpful votes
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Order #*******.

We ordered some geometric chairs and they turned out beautiful! Fast and efficient delivery. Would definitely recommend to a friend.

Date of experience: August 17, 2022