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From the business
Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!
Coleman Furniture Reviews Summary
Coleman Furniture has a rating of 4.3 stars from 3,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.
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Quick and easy purchase! The furniture was exactly as described and then some! It was a much higher quality than you often get when purchasing furniture online. And the white glove delivery was awesome! The furniture was delivered and set up without me having to do a thing. So much better than ordering furniture only to have a very heavy package delivered with the furniture still needing to be assembled.
Very happy with my purchase, Coleman, and the shipping company!
We were told by the delivery people that we would be contacted by a Coleman technician to repair an issue with one of the shelves. He took pictures of the issue. No one has ever followed up but I also have not called customer service. Which I will do.
Ordering the couch was a very smooth and easy process. After I placed the order, I had to make a change to the order. Customer service was very prompt in replying back to me and changed my order without any issues. The couch arrived sooner than expected! I appreciate the delivery service giving me constant updates and keeping me posted on the delivery. Looks more beautiful in person
I get compliments all the time on how comfortable it is. I highly recommend!
Hello Cupcake,
Thank you for taking the time to share your feedback with us! We are glad to hear that our team was able to provide you with exceptional service and make your experience a great one. Our customer service team is always available to answer any questions customers may have and we're thrilled to have met your expectations in this regard.
This couch was very reasonably priced and easy to order. Customer service was fast at responding to my questions and delivery was a breeze!
The delivery process was top notch. The couch itself is my favorite piece of furniture in my house. I get so many compliments. It's easy to wash and remove stains.
I do have pets, so I bought the warranty.
Hello Amber,
Thank you for taking the time to share your experience with us! We are thrilled to hear that the delivery went smoothly and that our team was able to accommodate a time that worked out well for you. We strive to make the delivery process as convenient as possible, and we're delighted that you had a good experience. We hope that you will enjoy your new sofa with joy and comfort for many years to come!
My order took about a month but delivery was so smooth and it's exactly what we wanted.
Coleman had the best price and strong reviews. That is why I chose them. They kept me updated throughout the entire process. I never even had to contact them about anything because they were very proactive. The couch also came sooner than expected which was nice. The delivery company was very easy to work with and courteous as well. I highly recommend purchasing from Coleman.
Hello Lauren,
Thank you for sharing positive feedback about your recent shopping experience with us! We're thrilled to hear that the process was smooth for you, and that you found our updates helpful in keeping you well informed about your order. We prioritize constant communication with our customers to ensure a positive shopping experience, and we're happy that we were able to meet your expectations. Thank you for choosing us, and we hope that you will enjoy your new couch for many years to come.
A little disappointed in the size of the pockets on side. Things I wanted to put there - don't fit. Only complaint.
Delivery company would only deliver on Fridays and wouldn't adjust the time by 2 hours. Took about a month to arrive at the delivery company and then took another couple weeks before delivery could be made when someone was home. I won't use Coleman Furniture ever again.
Hello there,
We're sorry to hear that you had a frustrating experience trying to get your furniture delivered. We understand that it was challenging for you to find a suitable delivery time, and we're sorry that the delivery team we collaborated with couldn't accommodate your preferred timeframe. Please understand that, due to the logistics involved in delivering large furniture items across the states, we cannot guarantee specific delivery timeframes. We appreciate you sharing this information so that we can work on improving the process in the future. We hope that you will enjoy your new furniture for many years to come!
Took awhile be the customer service was responsive and the delivery team did a terrific job!
I was initially cautious but excited to find the table/chairs I had looked for a long time. Easy to purchase but then silence. Finally got an email that the order was accepted. In fact, I bought the dining table & chairs b/c it said it was IN STOCK. Then the wait began. I finally got in touch with Cust Service who informed me that regardless of it being in stock it would take 6-8 weeks to receive! So I waited yet longer. Two months or so later it was stated it had arrived to the local warehouse. Then waited another two weeks but Cust Service then tells me that the table was damaged and a new one needed to be sent out. Then suddenly a week later I am contacted to tell me that everything was being delivered. Shipping and logistics was a real mess and I am not convinced that Cust Serv really knew what was going on.
Hello there,
We're sorry to hear about your frustrating delivery experience. While we make every effort to ensure the prompt delivery of furniture pieces, damages do occur, and the delay in the delivery of your furniture was a result of our commitment to ensuring your utmost satisfaction! Our team found damage on your new table and took time to replace it to ensure it was in perfect condition before being delivered to you. We apologize if this wasn't clearly communicated to you, and we appreciate you sharing your feedback with us so that we can improve the process in the future.
I ordered a bar chair to match others that I had purchased previously a couple of years ago. The manufacturer had changed the leather (more of a matte finish), but it was otherwise the same. Coleman followed up with the manufacturer and it was determined that the original finish was no longer being made. I chose to keep the chair because it is still close in appearance but appreciated the follow-up to determine if there were alternatives.
Well, the furniture is excellent… The support the follow up the communication along the journey was lackluster.
My order was exactly as described, was 50% less expensive than competitors and arrived 3 weeks earlier than expected! A great experience from start to finish. I would recommend Coleman to anyone looking to purchase new furniture.
I bough this table from another place and both times was damaged
This shipment was wonderful.
Love my couch, and the delivery experience was great! Anyone who sits on our couch compliments it :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alesia,
We apologize that our team hasn't followed up with you. It appears that they have been informed of the issue, and we will let them know to please keep you updated on the situation. We appreciate your patience!