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Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!
Coleman Furniture Reviews Summary
Coleman Furniture has a rating of 4.3 stars from 3,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.
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Easy and helpful and the quality is great. Rescheduled delivery on us but it was better timing anyway.
The chair is not what I expected. On the website, the cushion appears neat and fluffy. This chair's fur is messy and raggedy looking.
The bed came in the day it was supposed to and the 2 men put it together and even went to my garage and put the box springs and mattress on the frame. Great job
I ordered my couch and I was regularly provided with updates on when my order would arrive. It is incredibly hard for me to buy online because I have had very bad experiences but I would absolutely buy again from Coleman. 100% very pleased with the service and so in love with my couch.
The delivery process was very excellent, the product was very comfortable
Delivery was quicker than first indicated. Delivery staff courteous, efficient, friendly, and placed furniture where I wanted it. Overall very good experience.
Hello Francis,
We’re delighted to hear that the delivery team was friendly, courteous, and efficient in assembling your new furniture. We strive to partner with reputable delivery companies to ensure that our customers have a smooth experience receiving their furniture, and we're pleased to have met your expectations. Thank you for choosing us!
Coleman called when our bedframe was ready for delivery and I selected a delivery date/time through a link which was very convenient being able to see options. I later had to call to change the date and the rep was very accommodating. Delivery crew texted day before and called morning of. Assembled the bed for us and left instructions. I purchased mattresses though Ashley furniture which was a 30 day disaster (including 2 deliveries with missing & mislabeled/wrong items) so pairing that experience next to Coleman, they were far superior with communication, accuracy and service. The Ritz-Carlton of furniture stores. 100% recommend.
The order took a little longer than expected, but the delivery company made sure to get it to us before Thanksgiving. I was very please. The couches themselves are very comfortable.
Very easy ordering and shipping much faster than first told.
Delivered on time. Furniture set up in desired location.
The company delivering the furniture was very nice and attentive to the safety of the items delivered. After unwrapping the furniture pieces they helped me look over the furniture for any deffects. They took pictures of the defects and documented them. They told me someone from their company would be calling me with more information. They offered me $100 to take the furniture as is. I was not ready to accept that offer. Since that time, we have been scheduling for the technician to come out and see about repairs needing to be done. That hasn't happened yet? We are awaiting another call as to when we can schedule their visit. I have also found more damage that was not previously found. On one of the table leafs, there was bad scrapping on one of the corners when I unwrapped it from its packaging. I have not discussed this with them as of yet. I was going to show it to their technician when he came to look at the other damages. I am getting concerned as we have not been able to use the buffet and china cabinet yet. In order for any fixes to be done, I believe the buffet will have to be turned upside down to do one of the repairs needed. What ever you can do to mitigate these issues, we would appreciate. I probably should not have accepted the furniture as is but that's on me.
Larry
Hello Larry,
We're sorry to hear about your frustrating experience with us! Can you please share your order number so that we can look into the technician's status? We appreciate your patience throughout the process.
I purchased several dining chairs from Coleman (I had made purchases prior to this buy), however, the quality of the furniture was extremely disappointing. It arrived in boxes from stating the furniture was made in Bangladesh and the arms of the chairs were lower than most dining chairs. One (of two) was damaged - which wasn't hard to understand as the furniture was poor quality. When I expressed my displeasure in the furniture's quality, Coleman Customer Service stated I could return the furniture at my own expense which made the ability to return financially unfeasible. Will never order from Coleman's again and do not recommend their furniture as the quality is substandard and Customer Service is a disappointment when needed.
Hello Laurie,
We regret to learn about your frustrating experience with us! We're sorry to hear that you were dissatisfied with the chairs you purchased. We put a lot of care and time into resolving issues that arise upon delivery, so if customers do prefer to cancel the order rather than allow us to remedy the issue, the order is subject to our cancellation and return policy. It appears that our team got in touch with the manufacturer, who agreed to provide replacements for the damaged chairs. Despite this, if you still wish to return the furniture, we apologize for any inconvenience and are committed to facilitating the process as smoothly as possible.
We bought a couple batteries for our couch and love seat for the recliner chairs. One battery works great, but the other battery only lasted 2-3 days and they won't replace it. This is their reply...
We reached out to the manufacturer and they advised that the issue is not a manufacturer's defect, hence the claim has been denied.
Given that the items that your recliners has USB ports the power packs still uses its energy hence the 2-3 days use is normal.
Thank you,
Arna Cagbabanua | Account Specialist
Phone: *******124
We weren't even using the USB ports and yet the other battery does work. Not great customer service and they blame the manufacturer even though the battery has Coleman's name on it on their website.
Hello Brad,
We're sorry to hear about your frustrating experience! We're pleased to know that one of your battery packs is performing well, and we're disappointed to hear about the issues with the other one. After looking into your case, it appears that it is normal for a battery pack to drain easily when used in a product with USB ports. Our customer service team has extended an offer for you to send the power pack for testing. If it is confirmed defective, then we will dispatch a replacement at our cost. Please feel free to reach out to us at any time should you have additional questions or require further assistance.
Purchased a entertainment unit -- the "White glove" delivery team came, set up and left real fast before we could find the damage. When finding it we called but coleman would do nothing, even throuygh the damage we visable in the photos taken by the delivery staff too.
Good prices, easy to find what you want. Delivery was very fast and a great deal.
Fantastic quality. Packed nicely. Highly recommend.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Samantha,
Thank you for taking the time to share your experience with us! Our team is committed to keeping our customers informed about their orders with regular updates, and we're pleased that you found this to be helpful. Thank you for choosing us, and we hope that you will enjoy your new couch for many years to come!