On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!
Coleman Furniture Reviews Summary
Coleman Furniture has a rating of 4.3 stars from 3,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.
Instant Feedback
We monitor reviews for authenticity
Bought my dream sofa cheaper than the manufacturers website from Coleman and couldn't be happier. Customer service has excellent communication and I love my new sofa.
The product had chipped paint, warped drawer boards, and crooked hardware.
Delivery was perfect and the product is amazing quality and design.
Very well made, packages extremely good, easy to assemble. The only issue was a deep scratch that appeared to have been worked on to make it less noticeable. The good thing is that the scratch was on the underside of the drawer. All in all I would recommend this product and Coleman Furniture.
Response to questions were answered in a very timely manner.
We ordered an ottoman. Great delivery and great quality for the piece.
I was given an accurate delivery time, updated throughout the process and even though the delivery guys ran behind and my couch kept getting delayed, they were at my house at 9pm on a friday delivering!
Ordered a Power Reclining Sofa. During the delivery (May 6) the delivery crew dropped the sofa off the back of the truck, crushing left side of the sofa. Called Aftercare to report the damage, sent sofa back. Colman's policy, if furniture is damaged it will be return to the warehouse HUB for an assessment either repaired or replaced, I understand however, the "Account specialist" *, had no clue where the sofa was. 9 days later, rcvd email, sofa was found... 9 DAYS TO LOCATE AND ASSESS, 2-3 weeks to deliver a replacement sofa.
* Information redacted by admin
Flawless. They were top notch throughout the process! Awesome
Everything was just awesome! The driver came at time and people put together all the things pretty quickly!
The process was seamless and the communication regarding my order was amazing! Everything was perfect and my furniture is beautiful! The two gentlemen that delivered everything were kind and very professional!
Coleman staff were quick to answer any Q's about products.
Attention to my order was excellent!
Easy delivery. Couch has passed the stain test. Love them so much.
Ordered two 8 foot wood bookcases with a metal ladder. We got white glove delivery service included in the price and the bookcases are beautiful. We shopped around and Colemans price was competitive.
We absolutely love the side table we purchased at Coleman. Ordering was easy. Free shipping and the table came fast! It only took a few minutes to put it together. We get tons of compliments on it!
Recliner was torn when delivered. Replacement was fixed by sewing and GLUE. I should have been sent a new one not refurbished.
A very great experience, delivery was great. Ordering process was easy and communication was very good
Very good service Just make to to check your cushions after because my back rest ones came indented
Our furniture arrived quickly and the delivery was flawless. The quality and features can't be ascertained in an online ad, so I was a little apprehensive, but upon inspection of the installed product, we couldn't be happier.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brandy
Thank you for your feedback. We're glad to hear that your experience with our customer service team was positive. That said, we're sorry about the condition of your recliner and the way the repair was handled. We do have an active case on file and will continue working to resolve the issue appropriately.
The Coleman Furniture team