Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Coleman Furniture

Coleman Furniture

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!


colemanfurniture.com
Founded in 1999
Cedarhurst, NY
+638
See all photos
How would you rate Coleman Furniture?
grey stargrey stargrey stargrey stargrey star

Coleman Furniture Reviews Summary

Coleman Furniture has a rating of 4.3 stars from 3,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.

service
782
value
385
shipping
392
quality
362
This company responds to reviews on average within 4 days

Instant Feedback

13,094 reviews

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
Follow Cathy C.
Unfollow Cathy C.
Share Review
Report Review

I really like my table and chairs. It is just the right size and is very pretty. The delivery was when promised. The only complaint I have is the set went on sale before it was delivered but Coleman wouldn't give me the sale price.

Date of experience: May 9, 2025
North Carolina
1 review
0 helpful votes
Follow Sarah B.
Unfollow Sarah B.
Share Review
Report Review

Disappointed
June 7, 2025

Very much disappointment with customer care team, the company need to keep into their words to their customers to avoid unnecessary confusion and delays

Date of experience: May 28, 2025
Michigan
2 reviews
0 helpful votes
Follow Renee M.
Unfollow Renee M.
Share Review
Report Review

In hood condition
June 7, 2025

Furniture received in good condition. Very satisfied. Love my table and chairs

Date of experience: May 28, 2025
Massachusetts
1 review
0 helpful votes
Follow Jenny G.
Unfollow Jenny G.
Share Review
Report Review

Great service!
June 7, 2025

Love our couch and the communication from Coleman and delivery were smooth.

Date of experience: May 28, 2025
Virginia
1 review
0 helpful votes
Follow Grace M.
Unfollow Grace M.
Share Review
Report Review

I always order from Coleman
June 7, 2025

The order, shipping, and delivery process is easy and Coleman is so communicative. The delivery team is always very conscientious and the furniture quality is amazing. I've furnished three houses via Coleman and have never had anything less than a stellar experience.

Date of experience: May 28, 2025
Florida
1 review
0 helpful votes
Follow Richard Q.
Unfollow Richard Q.
Share Review
Report Review

Perfect chair
June 7, 2025

Coleman had the moss green leather recliner we were searching for. The delivery went well and we are very happy with our new recliner.

Date of experience: May 28, 2025
Minnesota
1 review
0 helpful votes
Follow Monica R.
Unfollow Monica R.
Share Review
Report Review

Great Experience!
June 7, 2025

I ordered a custom ottoman from Coleman and it arrived in a timely manner with easy delivery and excellent quality! I'd have zero issue recommending them or purchasing from them again!

Date of experience: May 28, 2025
California
1 review
0 helpful votes
Follow Latonya J.
Unfollow Latonya J.
Share Review
Report Review

Great Service!
June 7, 2025

Great Experience will recommend to others and make future purchases of needed!

Date of experience: May 28, 2025
California
1 review
0 helpful votes
Follow Donna L.
Unfollow Donna L.
Share Review
Report Review

Thrilled
June 7, 2025

Colemans has a great selection, great prices and a outstanding delivery company.
I've been happy the day I ordered and every day since my order has been delivered.
It was a total stress free process getting furniture from your company.

Date of experience: May 28, 2025
Morocco
1 review
0 helpful votes
Follow E S.
Unfollow E S.
Share Review
Report Review

Iove my new chairs
June 7, 2025

Everything arrived on time and looked great. No problems with the order.

Date of experience: May 28, 2025
Florida
3 reviews
0 helpful votes
Follow trina w.
Unfollow trina w.
Share Review
Report Review

Professional and timely
June 7, 2025

The two gentlemen were so courteous and helpful. I requested the recliners to be moved a couple of times. I love the recliners.

Date of experience: May 27, 2025
Tennessee
1 review
0 helpful votes
Follow Monica M.
Unfollow Monica M.
Share Review
Report Review

Excellent
June 7, 2025
Updated review

Beautiful furniture, great customer service, very nice and professional delivery people

Date of experience: May 27, 2025

We havent recieved our order yet but had an issue with...
April 18, 2025
Previous review

We havent recieved our order yet but had an issue with pillows we bought; and the person on the phone was super helpful; and we got our refund very fast. We cant wait to get our new bedroom set 4/15/25

Date of experience: April 7, 2025
Indiana
1 review
0 helpful votes
Follow James S.
Unfollow James S.
Share Review
Report Review

The "white glove" delivery service was very good, on-time and efficient.

Date of experience: May 22, 2025
Oregon
1 review
0 helpful votes
Follow Blake M.
Unfollow Blake M.
Share Review
Report Review

Terrible shipping
June 6, 2025

Delivery company decided to show up a day early with a 30 minute heads up and no one was home so they rescheduled for another 3 week wait and tried to charge me a re delivery fee!

Date of experience: May 27, 2025
Ohio
1 review
0 helpful votes
Follow Greta D.
Unfollow Greta D.
Share Review
Report Review

Excellent service
June 6, 2025

Timely, efficient and professional. Pleasant experience.

Date of experience: May 27, 2025
Illinois
1 review
0 helpful votes
Follow Jack B.
Unfollow Jack B.
Share Review
Report Review

Solid
June 6, 2025

It is large furniture, so the delivery did take a while, but everything matched ETAs provided and white glove delivery was good!

Date of experience: May 27, 2025
Alabama
1 review
0 helpful votes
Follow Mason c.
Unfollow Mason c.
Share Review
Report Review

Great experience
June 6, 2025

I had a great experience with my couch, they did amazing and i'll definitely be using Coleman Furniture in the future

Date of experience: May 27, 2025
Alabama
1 review
0 helpful votes
Follow Allie M.
Unfollow Allie M.
Share Review
Report Review

Wasn't too thrilled that a wait time was 4-6 weeks for furniture, but I suppose it comes with the territory. Was extremely dissatisfied with the "white glove" delivery process; I was told it would be delivered on a Friday, was given no choice, and it couldn't be changed unless I wanted to wait another month (and whoever I spoke to couldn't even guarantee they would be on this route again) so I wasn't able to reschedule my delivery. A day prior to delivery, I was told it would be pushed back a day, and I was given a 3-6pm time slot. I hasn't received a text like I was supposed to throughout that time frame, and the TWO phone numbers I was told to call for questions or concerns both went to an automated message stating they were closed. I wasn't able to speak to anyone. The delivery team did not show up until 8:00, and I was given a 15 minute warning. They then sat in front of the wrong apartment for about 45 minutes before I called them to see what was going on that they weren't there still. Overall a very disappointing and stressful experience.

Date of experience: May 10, 2025
Brad K. Coleman Furniture Rep
10 months ago

Hello Allie,

Thank you for sharing this detailed feedback! We appreciate the information regarding your delivery experience and will look into it with the delivery company to ensure it’s addressed appropriately. We're glad to hear our customer service team was able to assist you effectively, and we’ll continue working to make sure your overall experience improves.

The Coleman Furniture team

Michigan
1 review
0 helpful votes
Follow Valerie S.
Unfollow Valerie S.
Share Review
Report Review

Great furniture store
June 4, 2025
Updated review

We ordered a chest of drawers online from Coleman. It was shipped quickly, arrived in perfect condition and we could not find a better price anywhere else! We will be ordering from them again for any of our other furniture needs.

Date of experience: May 25, 2025

Found what I wanted and placed the order easily and...
April 15, 2025
Previous review

Found what I wanted and placed the order easily and with no questions as to what to do if damage occurs, etc. Will shop here again!

Date of experience: April 5, 2025
New York
1 review
0 helpful votes
Follow Taylor S.
Unfollow Taylor S.
Share Review
Report Review

Questionable longevity
June 3, 2025

I've had this couch for about a month, and unfortunately, the spot where I usually sit with my dog has already started to sink noticeably. Many of the reviews mentioned that the couch is firm and built to last, but based on my experience so far, I'm not confident in its long-term durability. For the price, I expected much better support and longevity. That said, it is a beautiful couch and feels great overall — very comfortable in most areas. Just disappointing how quickly it's wearing down, especially since I'm not a heavy person.

Date of experience: May 24, 2025