Coleman FurnitureReviews 3,806

My husband and I were a bit nervous ordering from Coleman furniture after reading the reviews, and how many negative reviews there were. We even tried to find the sectional we wanted through other furniture stores with no luck. After lots of discussion we decided to order from Coleman and hope for the best. (Which made us nervous buying an expensive leather sectional...)

We custom ordered the sectional adding additional pieces to make it larger and "u" shaped in our living room. The next day my husband talked to customer service through their online chat support. We found that our furniture was not in stock and they were going to have to order it in, and that it could take up to 4-6 weeks before they received it, inspected it, and shipped it to us. We were ok with that - especially since we knew up front.

Only about 3 weeks later we got an email from Coleman saying they had received our sectional and that it was on the way to us. We were very excited to get it earlier than expected. When it was delivered to my house I made sure to inspect every piece as it was getting installed. (I had read a lot of complaints from people receiving damaged furniture) The furniture was beautiful. I checked the leather for scratches and found none, and the legs of the couch we perfect as well. The people who did the delivery and set up were very polite and helpful. I am 100% happy with our order and experience with Coleman Furniture!

Honestly, if you decide to order from this place after all of the bad reviews, well... you are doing so at your own risk. I have two experiences with this company, both bad. First, I ordered a chair which I received damaged. It was a white linen wing chair and had a huge rip in it when it was delivered. I had the delivery guys take it right back and then notified Coleman's. It seemed like it would be handled correctly. It wasn't. It took weeks to get a refund, like 16 weeks! That was with me constantly calling after the first month. Then they kept a 15% restock fee, which I had to dispute. About a year later, I was trying to find a leather chair that was sold out everywhere... except Coleman's. So I decided to call them and talk to them about my last experience and see what they could do. They assured me everything had been handled improperly, but it would not happen again. Well, it did. About 2 weeks after I ordered the chair, I was informed it was no longer available. The chair was expensive, almost 2k. Coleman's offered to substitute a blue denim chair for the leather one. Well, of course I turned it down and asked for a refund. After about a month, still no refund. I finally had to dispute the charges with my bank. Do yourself a big favor, look elsewhere.