Coleman FurnitureReviews 3,779

I have had my two couch and single recliner set for 1.5 years now. Everything continues to work perfectly. No need on my part to ask for warranty work. I have noticed that if you put very much pressure on the arm rests when you get up out of the chair that the plywood is very thin and cracks, so the rule is, DON'T PUT EXCESSIVE PRESSURE ON THE ARM RESTS WHEN YOU GET UP FROM YOU SEAT. Be gentle and you won't cause the cracked wood in your arm rest. Hope this helps you!

I ordered a king size Canopy bed from them back in August that ran me a little over a 1,000 dollars. I got the protection insurance like most people would do with brand new furniture. 2 months later the side panel of my bed broke due to the delivery men not properly screwing and properly securing it. I followed procedures that was required and it was confirmed that it was the delivery guys fault. Now being that my warranty has not expired yet you would think that I was covered... Instead I was told that they can fix the problem with a fee of $275! I asked why do I need to pay $275 when I have insurance as well as a warranty that has not expired yet? Nonetheless that this is not my fault? They gave me some BS excuse that still don't make no sense until this day... I paid the $275 because my bed was such an eye sore and still till this day am not satisfied with the work... I would strongly suggest that you weigh your options when considering this company

I would rather give this company less than a star... worst customer service ever. I ordered from here and received an email that it was ON ORDER FROM THE MANUFACTURER & would take 4 weeks... so I decided it was too long and I wanted to cancel. What should have been an easy process, because according to my status update from the company it was not shipped. But now 4 days later they want to tell me it was shipped the day after I placed the order and they have to charge me a restocking fee of $159 dollars! I have no record of a shipment, I wan never even charged for the piece of furniture but they were quick to charge me the restocking fee 5 minutes later, even though I spoke to 3 different people, also when I requested to cancel I was never told it was already shipped or that I would be charged a restocking fee... anyway very very poor customer service, poor communication, seems like this is the place you'll never get your furniture or no one will tell you what's going on as I have read in some other reviews.

WORST CUSTOMER SERVICE EVER. STAY AWAY! I ordered a dining room table and six chairs and the set was delivered. The delivery company installed the table, put the chairs around the table and went out the door. The last delivery man asked for my signature on a receipt. He said it verified that they were there to deliver and install and all pieces were accounted for. I approved and they were gone. I was unaware I needed to inspect the pieces in detail for damage. They did not bring in any packaging or boxes, just the pieces uncovered. Several hours later, I discovered there were two large, deep cracks on the side of the wooden table (underneath a lip of the table top). One crack was vertical, the other crack was longer and horizontal. I contacted the Coleman Furniture customer service phone number that same day. Clearly this type damage did not occur after the delivery so I thought the resolution would be self-explanatory and simple. I received an email response from a customer service rep *. She requested photos of the damage. I emailed her the photos and she responded with since the proof of delivery was signed indicating no damage, there is no resolution they could provide. She offered a credit allowance in the amount of $100.00 towards a technician that I would have to hire to repair the damage. Ridiculous. I have never been able to talk to someone from customer service over the phone. I no longer receive email responses back. I have called over 30 times and left over 5 voice mail messages. I also tried to reach out on social media and they DELETED MY COMMENTS because they looked bad!

*Personal information redacted by admin