Coleman FurnitureReviews 3,782

I bought an Ashley entertainment center. It was supposed to arrive in 3 weeks, it took almost 2 months to arrive. When it finally did, the hardware to install the bridge was not included. As I had guests that weekend, I asked them to just return the bridge and
Credit me for it. They refused to do so without a penalty and restocking fee which was half the value of the bridge. After the delivery company left, I realized they had put together
The unit incorrectly. There were shelves that you could see the large gap between the shelf and the wall. So unhappy.
When I called, the lady on the phone from Coleman was rude and condescending. She refused to let me speak with anyone else.
Never again would I buy from Coleman,

I AGREE WITH OTHERS. WE ARE CURRENTLY BEING SCREWED BY THIS COMPANY. I DIDN'T SIGN TERMS AND CONDITIONS BUT DISCOVER CARD SAYS THEY CAN'T HELP ME BECAUSE THERE WERE TERMS AND CONDITIONS ON THEIR WEBSITE. YOU CAN'T RETURN DAMAGED FURNITURE WITHOUT THEM TRYING TO "FIX" IT, THEN PAYING VERY HIGH "RESTOCKING" FEE (AS THOUGH THEY ARE THEN GOING TO RESELL IT TO SOMEONE ELSE) AND FREIGHT CHARGES. THEY TOLD US WE'D HAVE THE DESK IN TEN DAYS, THAT WAS IN JANUARY. NOW APRIL 10,2019 I'M STILL WAITING FOR THE DAMAGED THEN REPAIRED DESK. ACTUALLY HAVING NIGHTMARES DEALING WITH THESE PEOPLE.

Beware customer service and return policy! You must be 100% sure the item will work for you, and hope that it does not arrive damaged in any way! In my case, I ordered a velvet bench which arrived with scratched and discolored velvet. I provided all necessary pictures and information. Rather than stand behind the product, Coleman Furniture sent the pics on to the Chinese manufacturer, who claimed the scratches and discoloration were natural characteristics to the velvet, and to spot clean. I must pay return shipping and hope for a full refund after inspection. With so many online retailers offering exceptional customer service, I'm sorry I chose Coleman Furniture for my purchase. I will not make that mistake again, and advise you to look shop elsewhere!

This site claims that they will deliver in 2-4 weeks, but they were not able to deliver my order of in-stock items for over 9 weeks from order date. The company did not make any efforts to improve this date. They offered me a 5% discount for the inconvenience after multiple emails and phone calls, but when I said I couldn't wait that long and needed to cancel because of their fraudulent claim of a 2-4 week delivery, they charged a cancellation fee!

I ordered 4 counter chair in May of 2018. They told my I would receive them by late June/early July. When they had not arrived by the end of August, and I not received a call or email, I called them. They said they were on back order and would be in soon. By late fall, I still had not received the chairs or any information, so I called again. They said I would get them by January. January came, and I did not receive them, so I called again. They said they would come by March and could send me email updates. Finally I got an email stating that "Great news! Your furniture order has progressed and is one step closer to shipping out to you. As of the latest manufacturer update, the items listed below are currently on order, with an expected ship date of 04.02.2019." Guess what, they never shipped. Instead, I got this email: "We're sorry the manufacturer has advised us the following products have been discontinued." Really? I wait a year for stools (and am told throughout the year they are coming), and they cancel them without even a phone call? My suggestion--If you see something you like on the Coleman website, find it elsewhere. Customer service is abhorrent.

So I was contacted back from Coleman's and I was advised that they would replace the damaged piece that was delivered to me. As of today I still haven't received any email on expected delivery but was assured I'd be getting a new piece. Upon delivery of what I actually paid for then I'd say Coleman's fulfilled their obligation and gave me what I paid for. I always say that people or companies in this world are not perfect and mistakes are made all the time, but it's how people or companies respond to those mistakes that really count. Another update will follow if Coleman's comes through.