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Coleman Furniture

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!


colemanfurniture.com
Founded in 1999
Cedarhurst, NY
+638
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Coleman Furniture Reviews Summary

Coleman Furniture has a rating of 4.3 stars from 3,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.

service
782
value
385
shipping
392
quality
362
This company responds to reviews on average within 4 days

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13,094 reviews

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Nick a.
1 review
0 helpful votes
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A representative named Jill was extremely helpful in my decision so buy from Coleman furniture. This is my first purchase online for furniture so I'm a bit nervous. She was wonderful.

Date of experience: July 1, 2019
Maryann M.
1 review
0 helpful votes
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Friendly customer service
July 1, 2019

Friendly customer service

Date of experience: July 1, 2019
Sherry N.
1 review
0 helpful votes
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Easy site to use
July 1, 2019

Easy site to use.

Date of experience: July 1, 2019
Michael I.
1 review
0 helpful votes
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Fast and easy
June 30, 2019

Fast and easy. Great deal.

Date of experience: June 30, 2019
Texas
1 review
0 helpful votes
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Satisfying
June 30, 2019

Website was extensive, ordering was easy, delivery was on time and product was good quality. I bought a dining room set for my lake house sight unseen and it measured up quite nicely. I Recommend Coleman to everyone

Date of experience: June 30, 2019
Florida
1 review
0 helpful votes
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Great item, it was damaged upon arrival thought I will be contacting and sending photos to the seller

Date of experience: June 30, 2019
California
1 review
0 helpful votes
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Loved this service! It was quick and easy to use, and my purchase came in the mail no problem! Would definitely use again!

Date of experience: June 30, 2019
SKoehler R.
1 review
0 helpful votes
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Great sale and discounts
June 30, 2019

Great sale and discounts

Date of experience: June 29, 2019
Georgia
1 review
0 helpful votes
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The console table I purchased was great quality and the best price I found in several sites. Shipping was very reliable and professional.

Date of experience: June 28, 2019
Elle U.
1 review
0 helpful votes
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Coleman is the best!
June 28, 2019

Coleman is the best!

Date of experience: June 27, 2019
Jim K.
2 reviews
0 helpful votes
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Order went smoothly
June 25, 2019

Order went smoothly

Date of experience: June 25, 2019
Eva C.
1 review
0 helpful votes
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Great!
June 25, 2019

Great!

Date of experience: June 25, 2019
Michigan
2 reviews
2 helpful votes
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Scammers
June 25, 2019

If you order online from them, they tell you that you have to send them a photocopy of your drivers license and credit card. Don't do it!

Date of experience: June 24, 2019
Brad K. — Coleman Furniture Rep
over a year old

Hi Doug!

As a service to our customers who place large orders online and due to the excessive amount of credit card theft, Coleman Furniture has high security settings on its site which alerts us if the billing and shipping information does not match up. In such cases, the customer is asked to verify their identity by submitting paperwork linking them to the order. Our verification process is much appreciated by our customers, as many individuals are victims of identity theft.

If you have any further questions, please feel free to contact our customer service team.

The Coleman Furniture Team

Adrienne Y.
1 review
0 helpful votes
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Quick & Simple
June 25, 2019

Quick & Simple

Date of experience: June 24, 2019
Washington
1 review
0 helpful votes
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I am so very happy with my purchase from Coleman's. My wall unit came in in record time. The men who delivered my order to me were great! They brought my order into my home very carefully and set it up in record time. They were very nice and very courteous. I will definitely order again from this company when the opportunity arises.

Date of experience: June 21, 2019
Rebecca t.
1 review
0 helpful votes
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Good so far
June 20, 2019

Good so far

I assume that when you ask if I have received my order you are meaning my order confirmation. I have received confirmation for order #*******. Since it will be delivered at my place of work there is no need for set up, just delivery. Thank you!

Date of experience: June 20, 2019
Megan R.
15 reviews
0 helpful votes
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Quick, simple and easy
June 20, 2019

Quick, simple and easy

Date of experience: June 20, 2019
Freddie J.
1 review
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Site a little confusing
June 20, 2019

Site a little confusing. However product availability seems good

Date of experience: June 20, 2019
Georgia
1 review
3 helpful votes
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Honestly, I've never been more disappointed with a service/product in my entire life. I'll spare you all the gory details but long story short, we're 3 months in to the Coleman saga and I eventually just threw my hands up and am done fighting with them. It took almost 2 months to get the furniture in (and that was after relentless calls and emails to them to follow up). When it was delivered, it was flawed (mind you, it was an order of well over $2,000).

Coleman customer service was passive, insulting, and condescending.

Honestly, don't waste your time.

Date of experience: June 18, 2019
Florida
1 review
0 helpful votes
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I was skeptical in ordering furniture online, but I was pleasantly surprised with the service as well as the quality of the furniture. I absolutely love the furniture! The delivery went smooth and the guys set it up completely and right where I wanted it. I could not have had a better experience!

Date of experience: June 18, 2019