Coldwater CreekReviews 358

I returned 12 items 3 weeks ago and they claim they have not recieved it yet. After researching about the return parcel service they use for return shipping, I understand that they send returns to a consolidated location, then pick up returns in bulk. So basically whenever they get around to picking up all returns from all customers in some arbitrary measure of time, you might get your refund. But I have zero confidence.It seems it will take months, if at all. And meanwhile I will have interest on my credit card and be making payments on the items I returned. It was over $1000 in merchandise. I am sick to my stomach. With competitors like J Jill, Eddie Bauer, Land's End, etc. processing returns within days and having a seamless tracking system in place, it is a wonder that CC is in business again. There is no excuse for the horrible customer service. It took 4 phone calls to get a copy of my invoice. They NEVER respond to emails. There is no option to review items on their website. They also do not have pictures of the clothes on models. The sizing is off on nearly every item. And they sell online almost exclusively. So to have such a faulty system is inexcusable. Do not purchase from them, it will be a nightmare.

I purchased one pair (thank goodness) to check out the sizing and quality of Coldwater Creek's Knit High-Rise Straight Leg Jeans (Medium Wash.) When I opened the package, a terrible odor wafted out that smells like mothballs or formaldehyde. The tag says to wash the jeans before wearing due to dyes that might stain you or other clothing (huh?) so I washed them in cold water hoping to get rid of the smell too and then dried them on low. That awful smell was still there. So, I put them through a low dry cycle again with a scented dryer sheet. The smell was still there! I tried again with 2 dryer sheets. No luck! They are now hanging outside the closet of a spare bedroom and when you walk into the room, you can smell that awful odor. After reading other reviews of customers trying to return things with no luck, I'm not going to even try (especially now that they are washed; is that their little trick?) They weren't cheap either at $95 including S&H and tax. Guess they'll go into the trash. I have been so pleased with their tops and sweaters but I probably won't buy anything from them again on matter of principal. They deserve to go out of business FOREVER!

Ordered two tops from the new Coldwater Creek. Really dissapointed. The cut is bigger, the sleeve openings are huge, the drape makes me look like I'm pregnant (and I can assure you at my age, that's not possible). I have a couple of the pintuck tops from when CC had their retail stores. The fabric was nice, the cut flattering. Not anymore. Even the color of the blouse looks different in person than it did in the catalog. Very disheartening, since CC was my "go to" for a lot of my wardrobe. Haven't attempted to order slacks, as they all say "mid rise" now, and that just isn't my style. Would like to be able to purchase the slacks that sit at the natural waistline, like they use to sell.

It took three weeks to receive my order. I hung up after being on hold for an hour and a half, and the sweater has a few flaws. The scarf and shirt are ok, but not worth what I paid. The old Coldwater Creek was much better in quality and delivery. Be cautious buying from the new owners. Very disappointed. Their excuse for the delay was the pandemic.
I would guess if they pay their employees more and get more staff, their service should improve.

Ordered over $270 dollars worth of clothing, and some of the items showed shipping at a future date. The items that did ship are taking forever to receive! When I order something, I want to receive it in the season to which I ordered it! After all, the price you pay for shipping things snail mail, you could have shipped it by UPS, or FedEx, and received it in just a few days!

I ordered 2 pairs of jeans and returned them as they were way too small==they were marked a 12 but they were probably an 8. Still haven't received a refund despite mailing them back well over a month ago. All I get are form emails when I try to contact them. And forget about the phone! They have become a terrible company. DO NOT ORDER FROM COLDWATER CREEK!

Canceled my order after waiting 2 months and still no delivery.
This place sucks after the Chinese bought it.

Ordered item the middle of April. It was on backorder. Ok. I can live with that. Shipping date listed as May 6th. Middle of May, no item. Customer service offered 20% off next order. NEXT ORDER!? Are they nuts? Just spent 20 minutes on hold to find out they shipped item yesterday, June 10th. There was no email to notify me of shipment. Hope I don't have to return it, as the return service looks like a nightmare also. I will NEVER order from CWC again. Catalog makes everything look great. Poor quality and customer service and high prices for such low quality construction and fabrics will see the demise of this business. If I could rate Cold Water lower than one star, I would.

I ordered a dress from Coldwater Creek for a wedding I was going to attend in a week's time. I paid $17.00 for 2-day shipping; when the item arrived I immediately tried it on only to discover that there was a bleach stain at the top of the dress by the shoulder. I packaged the item up and using their return slip that came with the item I described the issue, and also placed a sticker on the exact spot so that they wouldn't sell it again (bet they will). I also emailed them my displeasure with the item, and that I'd already spent $$ for shipping and now they were going to take another $7.95 of my refund for the return shipment, even though the problem was the damaged product! No response to my email, so I resent it and received a note back that they would respond within 5 business days. Never heard back from them. 4 weeks after I mailed the damaged product back I get my refund... minus the $7.95. I will never do business with them again and will encourage my friends to avoid them as well.

CC uses a very low budget shipper and tracking your purchase will be near impossible. It will take weeks to get your order. Any contact with them will be scripted or if you email you will receive a form response. No real help. When I finally asked for a refund after waiting forever for my order and no one could say where it was, they told me I was not eligible for a refund unless I returned the purchase I never received. I am completely done with them. My order is yet to be resolved after a month of waiting.

I ordered a floral sweatshirt, paid $13 for mailing (which is exorbitant to say the least), waited 10 days for receipt and received A PAIR OF SHOES.
NEVER AGAIN will I order from this pathetic site!
ZERO STARS! Hope they go out of business!

Coldwater Creek was taken over by another company and while I used to like them, they are now terrible. Your order delayed? Try calling Customer Service. But don't expect to actually talk to a person. When you call, they say you are number 246 in line and leave your number, they will call back. Don't expect that call back. I recently ordered 3 blouses (which cost over $200) and 2 weeks later I receive an email that says my order was cancelled. No reason why. But did they cancel the charge on my credit card? Nope. So now I have to go through the hassle of disputing the charges. I wish I had read Sitejabber before ordering from them.

I am still waiting for an email to say that the product has shipped- a month after they took my money. I have sent several emails- the only response that I received was that it would take them up to 5 days to respond... still waiting.

I ordered a blouse back in February, and returned it because it wasn't at all as described. I'm still waiting for a refund. They're unable to track because, "Unfortunately, we do not have records for the tracking numbers on return labels that are put on the insides of packages, only for the outgoing packages. We will simply have to wait for your return to arrive." Unacceptable and unbelievable. Yeah, this business has sure gone downhill, and I'll never use them again.

Untruthful discounts, mis-marked sizes (literally), sky high shipping, no response to emails, no answer to phone calls. The last time I tried to talk with someone, it said my hold time was 2 minutes. I gave up after 25 minutes. You can't interact with them. Terrible company ever since it was bought by someone else.

Will never order from them again... the customer service is the worse ever and that is saying a lot since their delivery is the slowest on the planet.

You can never get a straight answer from the company. Avoid this company at all costs/

This is not a company I recommend buying from ever!

Since being purchased by a Hong Kong company, Coldwater Creek is not the same. The warehouse is in Plainfield, Indiana. Actually, the merchandise seems to be authentic... if you don't mind waiting a month for "in stock" items. Also, you better be sure of your size. God help you if you need to do a return or exchange! They have a call center in Florida. The people who work there seem good but the company does not follow through on promises. I was suspicious when I saw the amature looking website. I have finally given up on a promised refund.