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Coach Outlet Reviews Summary
The company's reputation is marred by significant concerns regarding customer service and product quality. Many customers report frustrating experiences with delayed shipments, poor communication, and a lack of effective support when issues arise. Complaints about receiving incorrect items and difficulties with returns further exacerbate dissatisfaction. While some customers have had positive experiences with product quality and in-store service, these instances are overshadowed by the prevalent negative feedback. Overall, the company faces a critical need to enhance its customer service practices and improve the reliability of its shipping and order fulfillment processes.
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My package still hasn't arrived & is now 8 days late. There's no update & no customer service representative to help me with my delivery. Also no tracking updates in 5 days. I WOULDN'T ORDER FROM HERE! P.S. This was a Christmas present for a friend. Smh
I ordered THREE products online on November 14th, but only ONE out of three arrived in a dirty box. Other two never arrive even though the website says it's already arrived.
I called customer service threes times and no one replied.
HORRIBLE. NEVER BUY COACH ONLINE.
YOU WILL WASTE YOUR MONEY.
I ordered on 12/6/2020 and today is 12/14/2020 tracking still says package is still at Jacksonville GL USPS facility waiting to be shipped. I ordered at the same time and after from other companies and received those orders. I will not order from coach outlet again and will request a refund!
I placed an order on Nov 1,2020 and haven't received my items yet. It's been well over a month and almost a new year. I call customer service and they said i should receive my items in 6-8 business day. What a rip off.
I put in my order on November 19th and it's been 2 weeks now and I still have not received a shipping confirmation. I've emailed and called but none has been answered. Save your time and money and shop somewhere else!
Had a chick name Ariel hang up on me for NO reason. I also had another chick hang up on me for no reason. I call back the third time and nobody picks up and had me on hold for me get a hour. Ridiculous customer service.
I ordered an item from Coach online on November 25th. I received an email from UPS on December 1st. Telling me the product was "undeliverable". I waited 7days for Coach to contact me as to what they would do. I heard nothing from them. I called customer service twice and was placed on hold for 30 minutes each time. All the while the recordings was telling me how important I was to them. That's a lie. I then contacted one of their outlet stores to see if they could help. I was told there was nothing they could do except to give me a different customer service number where I might have better luck. I called it but it was the same 30 minutes of listening to a recorded message of how important I was to Coach. That's a lie. I learned a long time ago that when a company treats you like trash your only recourse is to never do business with them again. I also learned there's no such thing as a good deal on garbage and that's exactly what Coaches customer service is. Garbage. I strongly recommend that you never do business with them.
I spent 160 on a handbag and wallet and the bag is nothing like it was online. This bag is big enough for my 7 year old. It took over a month to get here as well. I will never ever order from here again. Do yourself a favor and go to the outlet shops instead and spend the extra few dollars. I wished I would have read the reviews first!
NO matter how beautiful the article is that you ordered, if it doesn't ship it is worthless.
I have been waiting almost 2 weeks. They have not sent a tracking number. This bag hasn't even left the warehouse. No emails with updates. No chat options. No call back on phone. I have waited more than an hour on the phone numerous times and just gave up.
DON'T WASTE YOUR TIME ORDERING FROM THEM. I NEVER WILL AGAIN.
Why the effing Coach Outlet uses USPS for delivery?! Whenever i order anything it's always over delayed. Though shipping is Free they try to save by using USPS which is the worst delivery courier ever! Snail mail. USPS is very very UNRELIABLE! What's worst they reason out Covid pandemic which is a cliche!
I placed an order on 11/13/20 with a customer service rep, after I received an email stating that an item that I had ordered earlier on my own was on back-order. I called and like all the other reviewers, I was on hold for about an hour. The rep was nice, but now I have no faith they knew what they were talking about. After speaking to the rep and explaining that the item that was on backorder was an intended Christmas gift, they helped me find an item that they said was in stock and that I would have before Christmas. Fast-forward to 12/10/20, my item has not shipped, I have received no updates regarding the order, no answer to emails that I sent over a week ago, and no answer when I call ( I give up after an hour). This was my first time ordering from coach online and after this experience it will be my last! I absolutely understand that issues arise, but you can't completely ignore all customer inquiries, especially across multiple platforms!
I order a bag paid for next day shipping have yet to receive order let alone a tracking number. I have called 5 times each time being told it has shipped or its still in the warehouse. I have even gotten an email from the Senior Director of Consumer Service Nancy Lee telling me its shipped which it has not. I guess Coach makes it a habit of lying to customers. I am adding the email I rec which is all a lie.
Dear TAMMY
It has come to our attention that your recent Coach order was
Delayed in its delivery to you. Your original ship method was UPS
Next Day Air, however, due to an internal issue, your order was
Shipped via UPS Ground. We have issued a credit to your original
Form of payment for the upgraded shipping fee that is over and above
Our standard shipping fee. This credit should appear on your next 1
To 2 credit card statements, depending on your billing cycle.
We regret any inconvenience this situation may have caused you.
Please contact us if you have questions or concerns.
Sincerely,
Nancy Lee
Sr. Director of Consumer Service
Still have not received
After being promised 5-7 day delivery, I called on day 11 only to find out that my order hadn't even shipped yet. While inquiring why and when it might be shipped, the rep hung up on me. Now they won't answer the phone. This is the worst customer service ever. They lie to you to get you to purchase then they are incredibly rude. I'm canceling my order and never coming back.
Purchased an Outlet bag at the beginning of November. Once the bag finally shipped Coach Outlet I was charged the full retail price of the bag of almost $400!. I called 3 times and had to wait of hold for an hour each time in an attempt to get this issue corrected. The bag I ordered was $105. Finally, got a case number and the Rep ordered replaced the ordered for the bag and I had to return the first bag to get my money back. Finally, two weeks later I checked my order for the replacement bag that was supposed to be overnighted and THE ORDER WAS CANCELED! So now I have waited 7 weeks for a bag and NOTHING!. I won't be shopping with them again and I definitely wouldn't recommend them. I don't think they ever had the bag that they advertise. Save your self the trouble and don't buy from them.
Called three times about an order that was placed on October 27 and still has not been received. I was on hold for an hour each time I called. My call was actually answered on only one of these occasions. Don't waste your time on this site.
I waited an hour and 30 minutes on the phone and still didn't reach a representative. I give up with this place. If their website didn't suck so bad, I wouldn't have to call them in the first place...
I ordered a purse in the middle of November, checked the status and it was not yet delivered. They said they were out of stock. She said it would be restocked on Dec 5th and shipped December 7th. Still not shipped, been waiting on the line for 45 minutes and still no customer service representative is taking the call. Worst experience as a first time customer. I do not recommend ordering anything from here.
I placed an order almost 3 weeks ago, have not received any tracking info. I emailed customer support, no response. I called 3 times and sat on hold for over 30 min each time. HORRIBLE experience!
I ordered a bag online, and waited for 15 days to get shipped. But no response... later I got an email saying it is going to take some time because bag inventory is low. I said OK, I want to wait( because I liked the bag a lot).
Finally after a month I got another email saying "MY ORDER IS CANCELLED". How can they do like that... very very disappointing..
Ordered on Nov 19 they took my money, never emailed me back, was on hold for 45 mins and never got a person, I am so mad.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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