Clothing Shop OnlineReviews 111

Sometime in August I wrote a review with Trustpilot regarding the horrible return policy of ClothingShopOnline. This is the review:
"We ordered a couple of black hoodies my son needed for work. Nothing fancy, just plain black hoodies. They were way too small. ClothingShopOnline does not exchange merchandise, so we had to reorder a bigger size and return the ones that don't fit for refund. It says very clearly in their return policy that the customer is responsible for the cost of all returns. It cost about as much to return the hoodies as it did to originally purchase them. Not sure why we used this company in the first place. I will not use a company that doesn't take responsibility for the quality of their products. Next time I'll stick with Amazon. At least they take responsibility when something is wrong with the order."

Just recently I received an email from Trustpilot starting that ClothingShopOnline is disputing my review and wants documentation that I actually bought from them. Four months after I posted my review, now they want proof? They want me to rifle through all receipts from four months ago, basically to do their job for them? And Trustpilot is giving me only a few days to provide it or they'll remove my review. Seems like ClothingShopOnlice has figured out a way to game the system, and rather than learning from legitimate customer reviews, they just simply get the ones they don't like removed. Be very careful dealing with this company. My initial review simply criticized their return policy. Now I question their integrity and honesty.

I placed an order over the weekend and then realized it was the wrong fabric for what I was doing, so I immediately emailed and requested the order be canceled. There was no response, so I emailed again, with no response. I tried to call them on monday and no one answered their phone. Anyhow, they sent the order anyways, with no communication. Well when I opened it today, the quality of these tank tops are garbage. I would not recommend this company and I will never order from them again. I did find a great website though, with much better prices, communication and quality. It is tanktopsdirect.com, if your interested.

They attempted to pack way to many shirts into a mailing sack. The sack was damaged in transit due to being over packed and not taped properly. It arrived OPEN and several shirts were missing. Have attempted to call SEVERAL times and they never answer their phone. Left 3 messages and I have sent 3 emails detailing exactly what is missing. NO RESPONSE. Beyond that one the shirts that arrived has a hole in it. STAY AWAY FROM THIS COMPANY they do not care about their customers. I had to call my bank and file a change back.

I placed an order for about 18 shirts on July 5th and have yet to receive anything. They sent me an email saying the shipping label was created on July 6th. USPS has no knowledge of the shipping label. When I contacted their customer service again I'm not receiving any response. They wont refund me my money as I cant even get a response as to what's going on. Any time you call the number they have, it's an automated message no matter what time you call. At this point, it's safe to say this is a scam. Kiss you're money goodbye. Do not purchase from this site AT ALL.

I ordered over $80 worth of merchandise and paid $24 for expedited shipping. Clearly whoever is running this site. Is not from England. Not a professional business. Was told my items were shipped but a tracking number was not available. Then later on the same day and email came through saying they checked personally and my item has been delivered but no tracking is available. Then I said I wanted my money back. And then they said my order was purchasing and there's no way to stop it. I'm sorry! Yeah no! I just lost a grip!

Had Problem with an order, left several messages via e-mail, phone and their customer contact form didnt get reply for over 2 weeks. They used the wrong shipping info the items were marked undeliverable by post office( the suck too) then clothing shop said when we get the Item back they would give me credit. When explained I still wanted the item the said well when get it back you can reorder whole ordeal to a month. I won't ever order from them again

I placed an order for about 12 shirts. All arrived but I wanted to return some of them. Their phone number doesn't work (voice recording where you can leave a message but never receive a call back), their online chat gets an agent but they don't respond to any messages, and their corporate email address bounces back saying their mailbox is full. I filled out their online return form, received an email back from an agent, but couldn't respond because it bounced back due to the mailbox being full. How on earth do you return items purchased from this company?! I filed a complaint with BBB and won't be doing business with them again.