Clothing Shop OnlineReviews 111

Hope you get a good product. I got a shirt with a manufacturing flaw and tried to notify them immediately, multiple attempts. They never replied until after the return deadline had passed.
I was warned but thought it wouldn't happen to me.
My bad, will never order from them again. Many places online have their same exact products. Don't shop here.

Due to misleading and false advertisement on their website, i bought an item that didn't do what is said, and yhey are refusing to issue a full refund. Don't buy from these crooks!

The company is fine as long as you do not need to return anything. We returned a box of unused shirts since our printing company requires we use their shirts for our business logo. We returned the shirts via the instructions emailed from the clothing shop online back in June. They logged the return but have yet to refund us. At first they told us 3-5 business days and then 3-10 and now they are saying they cannot give us a date as to when the issue will be resolved. It is now almost September and we have not received a refund. They told us 2 weeks ago they escalated the issue and we would be prioritized and now they are saying they are backed up...? How many people are returning their items for them to be 3 months behind on refunds. This is the worst refund process ever. Worse and slower than international transactions. The time I have invested in calling weekly to find out the status is well over the amount that should be refunded. This is my last stitch effort to get a refund before contacting the better business bureau.

LaCinda

I have ordered twice from this company clothing store online and they have always reply to me and send me my product and fast time I will definitely keep buying from them heck I would buy from them every single day if I could but I will have just too much clothes (:

We ordered 39 tee shirts 2 were damaged and I was told they will not replace. What the heck kind of business are these people running? Carlos is the po person in charge of customer service issues. Unfortunately this guy is rude and extremely unhelpful. I tried several times to remedy this issue but Xarlos would not help at all. Stay away from this company they are horrible.
I have all my paperwork with dates and items bought from these crooks.

They fill of SugarHoneyIceTea that's all I'm going to say automated phone directed system no human being at all don't call you back nor email do no buy from them

Only received 1/2 my order. Still waiting to hear from them. Will never order from them again. They should be barred from selling on Amazon!

Great prices, no minimums, early delivery, and exactly what I wanted. The shirts are of the quality I expected for the price I paid.

Simple to order and did not take long to receive order. Quality of t-shirts ordered was good. They fit well. Encountered no problems with whole process. Satisfied customer

I ordered over 20 items of varying colors and sizes and they were all delivered within 2 days. I did have one minor issue with the tracking number but I contacted the site and their page on FB and had replies from both within 12 hours. Then felt very discouraged after reading all the bad reviews. The issue resolved itself, and i am a pretty happy customer! Only leaving a 4 star because the sizes run a little small (but that I've heard might be the brand). But I couldn't be happier with the color. I would purchase from this site again without question.

Do not honor returns, have phoned email over 15 times over the last 3 months without corrective action

I order some shirts which never arrived and were returned to the warehouse from which they were shipped It is now 5 months and multiple emails as well as calls and online support discussions trying to get a refund. I have never been able to speak to anyone nor get them to issue the refund. I would not ever order from this company again unless you want your money to go into a big black hole and get no merchandise!

My payment method wasn't processing (probably because my bank was checking out this review site before I did and wanted to save me from a headache). Finally my third order was "pending" on my debit card so i thought it might go through.
They acted like they had shipped my order (while the payment was still pending, supposedly) and kept assuring me that it had been shipped even though they provided no tracking number. The customer service person, Sergio, claimed that he personally went to the warehouse and assured it had been shipped out and he would reach out as soon as he had a tracking number for me (eye roll)
It was never shipped. The payment didnt process and my bank told me the time had expired on the pending transaction and that the seller did not collect payment. And so I emailed him again to ask "y'all sure you shipped that order?" (which was over 1k worth of sweatshirts) and Sergio was like "whoops no, sorry. Your transaction has been canceled because the payment could not be accepted". MMMMOKAY? Y'all alright? That was the single most frustrating transaction of email customer support ive ever received. Just a bunch of lies and back-and-forth from them. Finally after over a week I am set free to spend my money elsewhere. Something really weird is going on with this company. Dont buy anything from their site.

DO NOT SHOP AT ZOLUCKY! Clothes look great in the ads; they ate cheap, flimsy and shapeless in person. Items are shipped from places in the US but returns must be made to China at your expense. I cancelled my order with my credit card, as I got no satisfaction from the company. Don't be taken in by cute looks.

Perfect experience. I read a lot of reviews that had me nervous but they created a shipping label the same day. I received my packages at a discount, on time, and they were of good quality. I wanted to make sure I shared my good experience because there are so many negative ones posted.

First issue was the order took many months to fulfill. Then, once i received the order, it was not the shirt i ordered. Was supposed to be a long sleeve and instead, showed up as a 3/4 length even know the pictures on their website show long sleeve. Now comes the real frustrating part, their customer service sucks! I have been getting the same email response (which looks to be automated) saying i can get a 15% on my next order. Still trying to get someone from the company to step up and make this right but my hopes are diminishing. Do yourself a favor and stay away from this company!

DO NOT BUY from this company. They have zero customer service. No way to return items and they NEVER answer the phone or return calls.

I wrote a complaint to the Better Business Bureau and they closed the file because the Clothing Shop Online never answered their question.

A God awful company. I wouldn't give them 1 star.