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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I order contacts for 4 household members. Everyone's orders came in correctly and on time. Clearly is consistent with their quality of product and service which is why I come back year after year. No hassle = happy me!
Great experience and highly recommend! User friendly website and I will definitely be a repeat customer!
Did and exchange for a pair of glasses. Exchange was made with ease and quick shipping.
It is so easy to login and there is my information all I have to do is order.
Great experience buying my contacts. Will definitely recommend to friends and family
My delivery came very quickly and the receipt generated made it easy for me to submit it for my Benefits to cover it. Very
Was extremely easy to order, and fast shipping was a bonus…. Received order within a few days!
Ordered contact lenses via messenger and it was done in under 10mins. Requested express shipping which I got at no extra charge! Received my order in a matter of days! Great customer service. 5 stars!
Delivery was quick. However, still unclear why shipping and handling are separate charges? As well, curious why rebates cannot be obtained through clearly online orders.
I requested regular mail
But you sent them fed ex
Covid 18 restrictions do not allow parcels to be delivered to apartment doors. Cannot leave in the lobby door, so went back to red ex
Fed ex is on the other side of the city, I would not be able to get my contacts
I asked for a credit and for clearly to have the product returned to them
They asked red ex to deliver when I would be home. They came a day earlier, but someone in the doorway took the package
Do not ever send my purchase Fed ex
We are so sorry to hear this, Sharon. It's important for us that you receive your contact lenses quickly, and your order may have been upgraded to FedEx to ensure a faster delivery - we're so sorry it's created a poor experience! Someone from our Customer Care team is going to reach out to you directly, over email, to provide further support! Thank you for your patience. -Team Clearly
Love the ease in ordering refills of my contacts. The fact that my prescription and information is all saved so that it's only a few clicks and I'm done! Not to mention they come super fast!
I purchased my first contacts ever from Clearly and attached them to my wife's order. The contacts were delayed but eventually did arrive.
My wife's contacts are excellent as always.
My multifocal lenses don't seem to help my vision at all. I still need to wear my glasses with the contacts in as they don't appear to have any correction. I did reach out via email to explain my concern but as of yet haven't heard back from anyone. It has been several weeks now and I have lost confidence in the product.
Thank you for your review, James. We're sorry to hear that your contact lenses aren't working out. Your eye health is important to us and we want to make sure that you are wearing the best products for your vision needs. We will be in touch shortly to see provide further assistance - please keep an eye on your inbox! - Team Clearly
Quick and easy ordering and shipping. Clear and concise communications at all times. Great company!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Lisa, thank you for you review! The handling charge offers additional insurance on your order to ensure that if your package doesn’t arrive or is damaged during transit, we can offer a free replacement. Unless otherwise stated, offers that discount shipping do not apply to handling. Instead of rebates we can price patch any legitimate, online competitor. We will match up to a maximum discount of $100 on contact lens orders. We'd love to reach out and offer further support. Someone from our Customer Care Team will be in touch over email. Thank you! -Team Clearly