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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Ordered and received within 2 days
Prescription was correct, great price and(fast) free delivery over $99
Satisfactory. It took 2 weeks to receive my order since the type of contacts I requested were out of stock.
As always, the service is convenient and prompt. Highly recommend using Clearly.
Fast delivery, good product, and great customer service.
Delivery is super quick, as always. Prices are great too.
When I called in to have my situation corrected the rep was understanding and very helpful! Great job! Thanks!
When I purchased my contact lenses, I paid for Canada Post delivery. For some reason, it was changed to Fedex. I don't have a problem with paying the extra dollar for the quicker delivery. The inconvenience is that I had to stay in my apartment to receive it or else it would have been left at a Fedex drop-off site. If delivered by Canada Post, the package would have been left securely in my mail box as Canada Post has master keys into condo and apartment blocks.
Hi Diana, thank you for your review and feedback. We're so sorry to hear of the issues surrounding your delivery. We're so glad to hear that your package was successfully received, although we'd like to reach out to you directly to help rectify this, and ensure it does not happen again with any future orders, so someone from our team will be reaching out to you directly, so please keep an eye on your inbox for us! - Team Clearly
Thanks for making eye wear shopping so easy. Happy with my contacts and the service.
We're happy to help Gia! Thanks for the review and feedback! We're excited to 'see' you again real soon! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
I have been ordering from you for a long time and this time within a two week period, 4 of the right contacts have ripped half way to the middle within 3 days (to a week) of wearing them.
This is disappointing as they are expensive and should be lasting 6 months.
All of our contact lenses are received directly from the manufacturer, where they are mass-produced, so while true defects can happen, they are very rare. We'd like to hear more about your experience, and we'll reach out to you directly. Keep an eye on your email inbox. Thank you! -Team Clearly
Awesome fast service and received my contacts within the next couple weeks.
Clearly's price blew all the others out of the water. And then the delivery…next day? Magic!
Order arrived on time, contacts are very good and comfortable on my eyes
Yay! We're glad to hear this Lizette! Thank you for your review and feedback, we truly appreciate it! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
I was pleasantly surprised as I had waited last minute to order. My order arrived sooner than expected, and I was able to have contacts for a special event. Yay!
My order was quick and painless as usual …definitely happy with the products and services from Clearly
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Sophie, we're sorry to hear about this experience! We know that the products we provide are a necessary part of our customers' everyday lives, and we don't take it lightly that you place your trust in us for this matter! Timeliness is especially important when you're relying on our product to see. We'll reach out to you directly to help further with this. Keep an eye on your email inbox. -Team Clearly