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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

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Canada
1 review
0 helpful votes
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Simple and easy and perfect fit
August 2, 2021

Caption says it all. Will only buy from Clearly. Haven't tried glasses yet.

Date of experience: August 2, 2021
Canada
1 review
0 helpful votes
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Excellent
August 2, 2021

All around A+++ will always be getting contacts and glasses here!

Date of experience: August 2, 2021
Canada
1 review
0 helpful votes
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Clearly fast and easy to order
August 2, 2021

I thought I was getting free sunglasses. Other than that easy to order fast delivery.

Date of experience: August 2, 2021
Angela C. — Clearly Rep
over a year old

Hi LuAnn, thank you for your review and feedback. We're sorry to hear of the confusions with the sunglasses promotion. We'd really love to help clear things up for you, so we'll be reaching out to you directly shortly. Please keep an eye on your inbox for us! - Team Clearly

Canada
1 review
0 helpful votes
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Contacts
August 1, 2021

I placed my order and they arrived very punctually.

Date of experience: August 1, 2021
Canada
1 review
0 helpful votes
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Contacts
August 1, 2021

Amazing, this was my 3rd order through clearly for contacts. Ive been nothing but pleased all 3 times. They are quick to ship and arrive, I love the efficiency of the whole process 10/10

Date of experience: July 31, 2021
Canada
1 review
0 helpful votes
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My Clearly Experience
July 31, 2021

Always a great experience. Easy to order, prompt service.

Date of experience: July 31, 2021
Canada
1 review
0 helpful votes
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Contact Lenses
July 31, 2021

I have been with clearly contact for many years now, love the products and their prices are affordable. Services is amazing and quick even with covid. Thank you for your many years of service!

Date of experience: July 31, 2021
Canada
1 review
0 helpful votes
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Highly recommended!
July 31, 2021

Second order ordering 12 pairs of contact lenses with clearly.ca. Most competitive prices, fast delivery. Highly recommended!

Date of experience: July 31, 2021
Canada
1 review
0 helpful votes
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Always had a good experience with clearly and it was no different this time. My only complaint is that their shipping estimates are horribly off (almost always) but usually products arrive much faster than anticipated.
Products are good quality and price is better than most shops around. And shipping to home is convenient.

Date of experience: July 31, 2021
Canada
1 review
0 helpful votes
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Arrived earlier than expected
July 31, 2021

Was told delivery would be delayed but it actually arrived earlier than expected.

Date of experience: July 31, 2021
Canada
1 review
0 helpful votes
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Excellent
July 31, 2021

As always excellent service and great product. Always fast service and delivery.

Date of experience: July 31, 2021
Canada
1 review
0 helpful votes
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Fast delivery
July 31, 2021

Great delivery service arrived faster then anticipated

Date of experience: July 31, 2021
Canada
1 review
0 helpful votes
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Great service
July 31, 2021

I was happy with how quick the shipment came.
My next order will be a different brand though.

Date of experience: July 31, 2021
Angela C. — Clearly Rep
over a year old

Hi Cassie, thank you for your review, we appreciate it! We're glad to hear that you're enjoying our speedy services, and we're looking forward to 'seeing' you again real soon! - Team Clearly

Canada
1 review
0 helpful votes
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Fast delivery
July 31, 2021

Very easy to order
My previous order was saved and I just had to reorder

Date of experience: July 31, 2021
Canada
1 review
0 helpful votes
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Fast delivery
July 31, 2021

Contacts were really comfortable, im probably gonna buy another pair. Delivery was fast as well

Date of experience: July 31, 2021
Canada
1 review
0 helpful votes
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Clearly contact lense delivery
July 31, 2021

It was an amazing experience and I am extremely surprised by the gummy bears

Date of experience: July 31, 2021
Canada
1 review
0 helpful votes
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Cheaper than Hakim
July 31, 2021

I used to get the exact same contacts at Hakim optical, but they are way cheaper through here and they're delivered.

Date of experience: July 31, 2021
Canada
1 review
0 helpful votes
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Fast service
July 31, 2021

Quick and easy re-order. Fast and efficient delivery.

Date of experience: July 31, 2021
Angela C. — Clearly Rep
over a year old

Thanks for your review and feedback John! We truly appreciate it! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly

Canada
1 review
0 helpful votes
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Aqua daily Contacts
August 30, 2021

I received my order on time, however, it was not a good experience for me when I learned that my request for a $120 rebait from Alcon Company was declined since Clearly was not approved by Alcon co. For the rebait. I have been purchasing the same product from other eyewear stores for years and I was receiving the said rebait from Alcon because of my purchase, but unfortunately, this didn't happen to me this year because I purchased my contacts from Clearly.

Date of experience: July 31, 2021
Megan W. — Clearly Rep
over a year old

Thank you for your review, we truly appreciate it! Rebates are coordinated with the manufacture (Alcon) directly so, if it's not an agreement they're offering with purchases from Clearly, then they cannot honour their rebate. We offer the lowest price guarantee by price matching any legitimate online competitor. With this, we will match up to a maximum discount of $100.00 on contact lenses. Someone from our Customer Care Team is going to reach out to you directly, over email, to provide further support. Thank you! - Team Clearly

Canada
1 review
0 helpful votes
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Fast and easy
July 31, 2021

Ordering from Clearly is much easier and cheaper than ordering through an optometrist. My packages always arrive ridiculously fast compared to other goods I order online.

Date of experience: July 31, 2021