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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Caption says it all. Will only buy from Clearly. Haven't tried glasses yet.
I thought I was getting free sunglasses. Other than that easy to order fast delivery.
I placed my order and they arrived very punctually.
Amazing, this was my 3rd order through clearly for contacts. Ive been nothing but pleased all 3 times. They are quick to ship and arrive, I love the efficiency of the whole process 10/10
I have been with clearly contact for many years now, love the products and their prices are affordable. Services is amazing and quick even with covid. Thank you for your many years of service!
Second order ordering 12 pairs of contact lenses with clearly.ca. Most competitive prices, fast delivery. Highly recommended!
Always had a good experience with clearly and it was no different this time. My only complaint is that their shipping estimates are horribly off (almost always) but usually products arrive much faster than anticipated.
Products are good quality and price is better than most shops around. And shipping to home is convenient.
Was told delivery would be delayed but it actually arrived earlier than expected.
As always excellent service and great product. Always fast service and delivery.
I was happy with how quick the shipment came.
My next order will be a different brand though.
Hi Cassie, thank you for your review, we appreciate it! We're glad to hear that you're enjoying our speedy services, and we're looking forward to 'seeing' you again real soon! - Team Clearly
Contacts were really comfortable, im probably gonna buy another pair. Delivery was fast as well
It was an amazing experience and I am extremely surprised by the gummy bears
I used to get the exact same contacts at Hakim optical, but they are way cheaper through here and they're delivered.
Thanks for your review and feedback John! We truly appreciate it! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
I received my order on time, however, it was not a good experience for me when I learned that my request for a $120 rebait from Alcon Company was declined since Clearly was not approved by Alcon co. For the rebait. I have been purchasing the same product from other eyewear stores for years and I was receiving the said rebait from Alcon because of my purchase, but unfortunately, this didn't happen to me this year because I purchased my contacts from Clearly.
Thank you for your review, we truly appreciate it! Rebates are coordinated with the manufacture (Alcon) directly so, if it's not an agreement they're offering with purchases from Clearly, then they cannot honour their rebate. We offer the lowest price guarantee by price matching any legitimate online competitor. With this, we will match up to a maximum discount of $100.00 on contact lenses. Someone from our Customer Care Team is going to reach out to you directly, over email, to provide further support. Thank you! - Team Clearly
Ordering from Clearly is much easier and cheaper than ordering through an optometrist. My packages always arrive ridiculously fast compared to other goods I order online.
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Hi LuAnn, thank you for your review and feedback. We're sorry to hear of the confusions with the sunglasses promotion. We'd really love to help clear things up for you, so we'll be reaching out to you directly shortly. Please keep an eye on your inbox for us! - Team Clearly