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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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My experience has always when dealing with Clearly!
Delivery arrived after only a few days, much earlier than expected. Thank you!
Prices could be better, and shipping cheaper,
When I order it comes within 2 days, which is quick.
Hi Carol, thank you for your review and feedback. We're glad to hear that you're enjoying our speedy services! We recommend checking www.clearly.ca/coupon-codes when placing your next order with us to check for any all the currently active promotions we have available that you can take advantage of on your next order with us, to get the best bang for your buck! We're looking forward to 'seeing' you again real soon! - Team Clearly
Quick and easy to use online shopping. Fast delivery. Great quality products and loved the little note and candy. No complaints here
I always order my contacts from Clearly and have yet to be disappointed!
Night and day are awesome. They don't dry out my eyes!
Correct order, quick delivery as usual.
Customer service has zero product knowledge and cannot be relied on for advice
Hi tracy, thank you for your review. We're truly sorry to hear of the experience received. We want to make sure our customers inquiries are all being answered as thoroughly as possible. We'd really like to look into this further for you, so we'd love to reach out to you directly. In order to do so, we'll need some further assistance from yourself. Please respond to us with either your order number, or the email address you had used to have your order placed, and we'll take it from there! We thank you for your patience and understanding on this. - Team Clearly
As always, very easy to access what I wanted on line and delivered even more quickly than promised.
Everything was perfect as usual. I got exactly what I needed in a timely manner.
I have ordered a few times (mostly contact lenses) before making this review. I appreciate the fast and accurate delivery, plus a little surprise inside the box.
I exclusively order from clearly because of their excellent communication and quick, correct deliveries.
The website would not allow me to check out. I tried from three different devices on different days.
Thank you for your review Kevin. We're sorry to hear that you ran into some technical issues while trying to have your order placed. We'd really like to look into this further to see how we can help rectify this for you, so we'll be reaching out to you directly. Thank you for your patience and understanding. - Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Hi Rodney, thank you for your review! We love surprising our customers with our speedy services, and we're definitely looking forward to 'seeing' you again real soon! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly