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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Seamless and easy. The best way to get contacts out there. Really straight forward process for everything and the best price for contacts.
Easy to order and very fast delivery. Very well packaged. Product in excellent condition.
I got my contacts within a week or ordering! Plus they gave be gummy bears as a bonus! Top itch customer service
Purolator can not enter my apartment building to place the order into my mailbox, while Canada Post can.
So please stop "upgrading" my shipping to Purolator. I am always not at home when they try to deliver. Then I need to drive to some central shipping location to pick up my order.
Fast and efficient service as always. I will continue to order from Clearly.
So impressed with how quickly my contacts arrived after placing my order.
Quick delivery! Ordering process was easy. I had a bit of a hard time locating the store info to submit to my insurance but a google search resolved my problem.
Hi Dawn, thank you for your review and feedback! We're glad to hear that you're entire ordering process was a quick and easy one! That's our aim for all our awesome customers, and we're definitely looking forward to 'seeing' you again real soon! - Team Clearly
Simple and efficient. I just wish my left and right eyes were labeled
I find your team very efficient, your order site is easy to navigate. Thank you for excellent customer service.
Ordering was quick and easy no issues. Contact lens are great
Love the convenience of clearly, my order was delivered promptly and exactly as requested.
Very easy to renew and quick to receive.
Thank you!
Super easy to order from clearly contacts and they ship quick! I got these almost a week earlier than the post office estimated!
Ordering and delivery went smoothly... but TWO of my monthly contacts ripped within days of opening them. One actually broke into 2 pieces while wearing it and I spent 30 uncomfortable minutes trying to fish out the piece that was lodged in my eye socket. Days later, another one ripped. I also remember this happening at Christmas time with this same brand (contact breaking into 2 pieces in my eye) but I thought it was a one-off thing. Now I am sure this is a brand thing and will be looking at buying a different brand. I still confident that Clearly provides a good service but I am very dissatisfied with the actual product.
We are truly sorry to hear about this experience. All of our contact lenses are received directly from the manufacturer, where they are mass-produced, so while true defects can happen, they are very rare. We'd like to hear more about your experience, and we'll reach out to you directly. Keep an eye on your email inbox. Thank you! -Team Clearly
Great quality of vision, prompt service, good deal.
Hi Clearly Customer Service Team
I recently purchase my red glasses and they already broke. The left arm broke off at the connected point the frame. I was wondering if possible to have the glasses replaced. I am a loyal client of yours and have ordered many times for my contacts and now glasses. Please assist and thank you kindly
We are so sorry to hear about this! All of our glasses are covered under a 365-day manufacturers warranty for defects, not including wear and tear or accidental damage. We'd love to help with this! Someone from our Customer Care Team is going to reach out to you directly to offer further support, please keep an eye on your email inbox! -Team Clearly
Always very satisfied with Clearly Contacts! I've been shopping with them for years.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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We're truly sorry to hear that your last orders were upgraded with Purolator, Robert! We sometimes proceed with those upgrades to keep ensuring a fast delivery of certain orders, and we can definitely imagine that this was frustrating if you specifically picked a carrier for the delivery of your order. We'd love to help and make things right, and a member of our customer care team will e reaching out to you shortly to provide further support. - Team Clearly