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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Very happy with the service, I have been using clearly for about 4 years. I have never had a bad experience. They continue to meet and exceed my expectations!
Easy to order, fast service and got a good price. You make it so easy to get a copy of my invoice so I can make a claim. Always have good promo's. A few to many emails so less would be ideal.
I usually get my contact lenses from Costco and its the cheapest I've seen. However, this summer I've been working so much I'd rather not go to Costco so I ordered from Clearly and it was extremely convenient. They came straight to me I didn't have to go anywhere, they also arrived sooner than expected! Clearly sent a sample size pack of gummy bears which was cool but they contained gelatin and I'm vegan so I couldn't eat them. Overall the experience was nice. I would definitely order from them again if I'm too lazy to go buy them in person.
Edit: Clearly reached out to me and sent me some vegan gummies. This shows that they are willing to go above and beyond for customers!
Hi April, thank you for your review and feedback! Our good intentions only got us so far, and we really appreciate the feedback on considering vegan friendly options in the future! While this is more about addressing our contact lens customer base collectively (and you can't be the only one with this concern!), we'd also love the chance to send you something you can enjoy! -Team Clearly
Placed my order a bit late (going out of town) but received my contacts earlier than expected and had them for my trip!
Excellent service and speedy delivery. The order has met the expectations.
Good service and fast delivery also have my contacts that are discontinued everywhere else would order again
Everything was same as I was expecting. Unexpected delay in delivery but they quickly notified that to me.
Hi Alexa, we're sorry to hear that there was a slight delay in shipment.We know the eyewear we provide is a critical part of our customer's everyday lives, and we understand timeliness is so important when you're relying on our product in order to see, so we thank you for your patience on this. We're glad to hear that your package was successfully received, and we're definitely looking forward to 'seeing' you again real soon! - Team Clearly
Extremely precise prescription and fast delivery, I am a regular customer
As described, fast delivery, product came just as I ordered
I'm constantly impressed with Clearly's service. The right product arrives quickly with minimal packaging -- plus a little treat! Perfection.
Excellent! Ordered and arrived quickly, and are exactly what I wanted.
Clearly has always been extremely consistent and quick with shipping, the website is easy to browse as well.
I've always had success dealing with Clearly. My order always arrives in a timely fashion and exactly what I ordered. I'll be ordering from Clearly for many years to come!
Thank you for your review and feedback Ashley! We'd also like to take this time to thank you for your continued support for us throughout the years! We truly appreciate it! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
There were some problems with my previous order, but clearly customer service are very good. They reached out to me in time and provide a solution right away.
What a terrible experience, Zhulin! We want the shipping to be hassle free and we're terribly sorry to hear that you had to pick up your order after it was delivered at the wrong address. We want to make sure that this won't happen again, and a member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly
Thanks for the adjustment to the shipping! Nothing to ad but a great follow up
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We're glad to hear this Brett! Thanks for your review and feedback! We're looking forward to 'seeing' you again real soon! - Team Clearly