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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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MY LAST PAIR FROM YOU WAS MUCH BETTER. EVERYTHING I READ IS BLURRY AND I HAVE TRIED TO ADJUST TO THEM BUT I CAN NOT.
I am very satisfied with both pairs of glasses. The delivery was a bit slow (slightly over a month) on one pair- but still satisfied with the experience
Thank you for your review and feedback. We truly appreciate it! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us on our Live Chat or at 1-866-414-2326! - MW
Great price! So happy with frames and them showing what my fit was
Easy peasy to place my order. All done in just a few minutes. Package arrived sooner than expected. :)
Great service. I have been using Clearly for my contacts for many years. Always reliable.
Good experience, friendly staff, great prices, good selection. Very good experience
I used this website to order sunglasses for the first time. I had to go to my optometrist to get a bit of information but it was a seamless process otherwise. Delivery is quick and quality is lovely. I am very happy with my new sunglasses!
My experince was exellent and will likely be a return customer this summer with multiple sets of eyewear.
I got exactly what I ordered and it seemed to ship pretty fast! Very happy with the service.
Love the glasses. Great customer support. I messed up the prescription for the glasses and they send a new one right away. Would recommend.
Have been using Clearly for years; both for contacts and glasses. Customer service is helpful, delivery time has a fast turnover, and I've always been impressed with price and quality.
Ordered contact lenses for the third time now.
Easy, fast, reliable - as always.
I can clearly recommend 'clearly' to anybody.
Easy to order online. Progressives were better than I thought they would be. Like the style more than I thought I would. Pretty quick delivery.
I'm very happy with Clearly staff, they're all very kind and respectful.
Clearly's website was very easy to navigate giving me plenty of options to choose from. The purchase was a breeze and the eyewear came a couple of days earlier than expected.
Thank you very much for your feedback. We appreciate you're taking the time to share them with us. Your business is really important to us and by telling us what you liked and don't like about your experience, you are helping us improve our service for you and other customers in the future. Rest assured that more improvements will be made to make each of our clients' experiences as satisfactory as possible. -AQ
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Oh no! We're so sorry to hear this Lisa! We want our customers to love and be 100% satisfied with the products they receive from us, so we're more than happy to help make this right for you! We'll be reaching out to you directly to further investigate this, so we appreciate your patience with us. -AC