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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Very bad experience with CLEARLY. The service staff I spoke to and their manager. I cannot answer simple questions. They give different and conflicting answers. The manager I spoke to today didn't answer any question and kept me on the phone line for 35 minutes. I ordered glasses on April 19, order Number *******. I was sent glasses through which I cannot read. I called the service a few times and was asked to take a picture. I did and sent the photos on the same day. I was told new glasses would be shipped in 2 weeks. Today I called asking if they had already been sent.
I was given contradictory answers and spent about 60 minutes on the telephone line. I called again and asked for a refund, to my surprise, I immediately received an email on how to return the glasses. In your company, I wanted to order glasses for me, my wife and my grandson. I have recommended your services to my friends. It turned out to be a fatal mistake.
I have lost my trust in you and a lot of time devoted to talking to your servicing, incompetent employees and manager.
I ordered a few glasses and all came great, however the RayBans arrived with a lens fallen out. I called customer service and the team sent me a shipping label to ship the broken pair back, which was replaced by a new pair in a couple of days. Thanks!
What a terrible experience! We have no words to express how sorry we are that this happened, and we'd love the chance to help and make things right for you! A member of our customer care team will be reaching out to you shortly. - SH
Everything was made perfectly. They look so good and expensive but the price tag states otherwise! I would recommend Clearly to everyone!
There was a problem with delivery but you stayed on the issue until it was resolved. I'm just about to place an order. 10/10.
First pair he vision issues and loose frame arms. Samuel H was very helpful in remedying the issues and swapping for a replacement pair.
We're truly sorry to hear that you are having so many issues with your new pair of glasses, David! We'd love the chance to help, and a member of our customer care team will be reaching out to you shortly to provide further support. - SH
First time buying prescription online, easy to do, loved the glasses, surprised how quickly they arrived!
Thank you so much for your review, Gayle! We're truly happy to hear that you are satisfied with your order. Please don't hesitate to let us know if there is anything we could do to create a 5 star experience! - SH
Very nice glasses! Especially the sunglasses surprised me a lot!
Second pair of glasses, one regular and other was sunglasses. Both are awesome!
Thank you so much for your review, Julie! We're truly happy to hear that you are satisfied with your order. Please don't hesitate to let us know if there is anything we could do to create a 5 star experience! - SH
Good quality, glasses fit my prescription perfect, only issue was a little to big for my face
Thank you so much for this great review, Brianna! We're glad to hear that you like your new glasses, and we're sorry for the fitting issue. We'd love the chance to help, and a member of our customer care team will be reaching out to you shortly to provide further support! In the meantime, here is a great page on how you can adjust your glasses at home. We hope it can help! https://www.clearly.ca/thelook/how-to-adjust-glasses/- SH
My experience was great. I got my glasses quickly and without fuss. They fit great. Would definitely buy another pair from clearly.
I visited Clearly website today APR 24th, I found a banner that I would get $100 off the glasses when I book an eye exam
After I booked the exam, I saw that there's a term that the exam should be booked before APR-15!
I contacted clearly asking why they have a banner on the top of the page that we get $100 off on eye exam when this offer expired 10 days ago, and they replied that they "are sorry to hear" the offer is expired
This practice of misleading people is very fishy and made me wonder if they have tricks all the way, these kind of tricks don't sound honest and seems deliberate
The proof of my experience is still available today APR 24th at their website for anyone wants to verify
We're terribly sorry our $100 store credit offer was still showing on our website while it was already expired as per the terms and conditions! We can definitely imagine how frustrating this might have been, due to the misleading situation, and we provided feedback to our team about this (this banner should not be appearing on the website anymore). It looks like you are already in contact with our social media team about this issue, and we'll be happy to help! - SH
We're truly sorry to hear that there was a delay with your order, Dave! We'd love the chance to investigate this further and provide support, and a member of our customer care team will be reaching out to you shortly. - SH
Thanks for exchanging frames with lots of assistance to find the right fit.
Great quality, it's light weight makes wearing it effortless
Highly recommended!
I am always so surprised with the shipping times for Clearly! I placed my order Sunday and it was at my door on Wednesday!
I made a purchase and had to change the lens. Customer service was great. No issues. No extra charges, not even on sale items. Love Clearly's styles and quality. Thank U :)
Thank you for your review and feedback Lucy! We truly appreciate it, and we're also glad to hear that you're enjoying the new frames you received from us! We're definitely looking forward to 'seeing' you again real soon! - AC
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Janusz, we have not words to express how sorry we are about this issue, and that you had such a terrible experience with our glasses and customer service. This is completely unacceptable and we'd love the chance to make amends for what happened and make things right for you! A member of our customer care team will be reaching out to you shortly to provide further support. - SH