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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I am very happy with clearly, always use them as there the best quality I find. Always super fast shipping
I love purchasing my contacts from Clearly! Every single order is fast and efficient! I love I can trust them to send my order exactly as ordered in record time, everytime.
Thanks Clearly
I highly recommend the splash contact lenses. They are affordable as well as durable and I've never had a problem with them, except sometimes they do not last as long as they should and they break fairly easily. However Iwill continue to purchase these lenses.
Thank you so much for your review, Gina! We truly appreciate it and are glad to hear that you like the Splash contact lenses you are ordering with us! We are however sorry to hear that you are having issues with the contacts that break easily. We will reach out to investigate about this, and in case there is anything we can do to provide further support. - SH
I just got a ruff date when my glasses will be done
It will take them over 30 days to get me my order and pour customer service.
Even with a credit i was not happy with clearly.ca
Thank you very much for your feedback. We regret to know that there are some areas in our service which were not satisfactory and did not provide the expected service. Our apologies for the inconvenience this has caused you. Please note that in order to give your situation ample time and care, there are a few things we will need from you to help with the process. Please don't hesitate to answer the email from this comment with your order number. We'd love the chance to have a look and provide further support. -AQ
Good delivery service and superb design chosen by store associate for my glasses
Not bad glasses. Should have more examples on why to get thinner lenses when selecting. I feel like now that ive realize the difference it would be an ez sell
Thank you very much for your feedback. We appreciate you're taking the time to share them with us. Your business is really important to us and by telling us what you liked and don't like about your experience, you are helping us improve our service for you and other customers in the future. Rest assured that more improvements will be made to make each of our clients' experiences as satisfactory as possible. If there is anything that you would like to share with us, please feel free to contact us and we would be happy to help to make you more than satisfied. - AQ
I ordered some Rayban aviator prescription glasses on Clearly and i'm not quite happy about it. Packaging was really bad without any protection, glasses were loose in the box and could have broken during shipping. The lenses aren't the Rayban ones so not the original quality with the logo. Also, took almost 1 month before i received my order. I paid for express service, shipping and lens cutout was supposed to be faster. Will order at another company next time
We have no words to express how sorry we are for the negative experience, Charles! We are concerned about the packaging of your order, as all our glasses come in a case, and we would love the chance to investigate this issue further! As for the lenses, they won't have the Ray-Ban logo if you order a pair with prescription, as we add our own prescription lenses in the frame. We'd love to help further with this negative experience, and make things right for you, and a member of our customer care team will be reaching out to you shortly. - SH
I received great service from the representative that helped me. I think her name was Jane. She helped me with the mistake and return and then to reorder the proper contacts.
Thanks so much!
I ordered my first pair june 2021. 3 months after the warranty they bubbled. U ordered the same pair in dec 2021 and they bubbled again. I requested a refund for both and they said it was wear and tear. Bull crap. I am making everyone on Facebook knows that clearly is a fraud.
That’s very disappointing! All our glasses are covered under a 365-day manufacturer's warranty for defects, not including wear and tear or accidental damage. We would love to help solve your issue. Please note that in order to give your situation ample time and care, there are a few things we will need from you to help with the process. Please don't hesitate to answer the email from this comment with your order number. We'd love the chance to have a look and provide further support. -AQ
10/10 they were easy to order and they turned out perfect
Great, they helped me fix my order and quickly sent a replacement
Hi Richard, thank you for your review and feedback! We're so glad to hear that our awesome customer service team was able to get this sorted out for you quickly and easily, and we're looking forward to seeing you again real soon! - AC
10 out of 10. Was expecting some eye candy in the box same as when i order contacts
Great experience ordering and receiving in short time period. Contacts are comfortable and just what I ordered.
Quick and easy! Love them! They fit my face and cost way less then if I went to an eye dr.
Glasses came in and fit perfectly, they look exactly like their picture.
Only downfall is shipping took so long and I even paid for express shipping so that was a bummer because I needed the glasses ASAP.
Update -
*I just thought I would add in and update my review. Someone from Clearly reached out shortly after my issues were reported and rectified everything with a full refund and paid postage to send back the product.
I havent placed an order since but will try again someday.*
I've made 3 orders from Clearly, the first one was great, good product, prescription matched and price was unbeatable. I updated my prescription recently and wanted to order 3 more pairs of glasses. Followed the same process but my new glasses hurt my head and vision was blurry. I contacted Clearly customer service to correct the issue but they said it was the fault of my optometrist. Went to see him, confirmed the prescription was valid and bought glasses elsewhere. This took about 6 weeks to complete, by then it was too late to even try for a refund.
I decided that I wanted new prescription sunglasses and I had purchased before through Clearly. I used the OLD prescription that worked before and ordered them again. Clearly sent me standard lenses with no prescription in them. I called service to have them swapped out and they said that since the promotion was no longer offered that it would cost me twice as much if I wanted to exchange them.
Very disappointed because I had a great purchase a couple years ago. Something went downhill fast since then with their company, buyer beware.
Blake, we have no word to express how sorry and concerned we are for the terrible experience you had with us! We'd love the chance to get to the bottom of this and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support.
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Thank you very much for your feedback. We appreciate you're taking the time to share them with us. Your business is really important to us and by telling us what you liked and don't like about your experience, you are helping us improve our service for you and other customers in the future. Rest assured that more improvements will be made to make each of our clients' experiences as satisfactory as possible. We want to help and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. -AQ