ClearlyReviews 5,182

I loved Clearly for a while until I need to do an exchange. I should get $107.6 back but only $47. When I called sales rep 1 to make an exchange, she told me to take a refund and then place a new order, which is easier than exchanging it. She went over the calculations and told me I should get $107.6 back for the items I returned. However, the refund came out to be only $47. Called sales rep 2 and she went over calculations more than 3 times, each time with a different amount just to make sense of the $47 refund I got. She didn't help at all of recognizing the issue. Now I get the same product but for $63.6 more.

Customer service is terrible, connected with someone, waited 1 min for me to respond and disconnected. Terrible.

I have received excellent sales after market service from management. I appreciate their effort in accommodating my needs. I would recommend this company to others.

Was good before but now customer service is really bad. My order shipped 15 days and still not received. And asked for return but still answer no. And dont know when I got my money back. Plz dont waste money for this.

I been order my contacts lenses from this company for at least 2 years and finally had enough, every time I order they promise to deliver in 3 to 6 days, and then they send email saying that they don't have it in stock i even paid for the fast shipping but always take more than two weeks to deliver, enough is enough, I'm done with this company,

My first pair fell on the asphalt so I understand that they broke but the second pair fell 30 cm softly from my nightstand and the frame cracked. I had glasses for 35 years and never happened to me. They gave me a bit of discount but I dont want the hassle of ordering a third pair of glasses again within 9 months. They could not say what kind of material it is but I think acetate which I am not going to use again.

I have ordered other glasses from Clearly that worked fine so I am not saying it is always like that but I feel sad that we live in such a consume and waste society. How shall I know which glasses are really good quality? Would be good to specify what kind of plastic, like zennia says acetate or other plastic.

I bought a backup pair of prescription glasses and didn't wear them for a while and was still in its original packaging. Then when I went to go open it again the lenses where chipped in mutiple spots along the edges. Order arrived as expected no issues there.
Edit: customer service contacted me to resolve issue and will be sending glasses back for a credit.

Will update with 5 stars when credit gets processed

Clearly has affordable and great glasses. The customer service are amazing always willing to help and satisfy the customer.
The shipping service is fast and accurate
Thank you Clearly and happy holidays in advance.

Chatline seems to exist solely to try to sell glasses. My wife had a question about her prescription. I sent all the correct numbers but was asked for photos. I attached them but apparently they couldn't see them on the chatline. A simple yes/no question: "is Addition = +2.25" the same as the power for reading glasses? The answer was: what frames do you want? When I asked how to reach a manager I was disconnected. Not impressed. Total waste of time.

Clearly has a range of frame models starting at 9$ Ca. Which is the main thing they advertize. But you get what you pay for. The cheapest frames are completely made of cheap plastic. Because the frames are smooth, they will constantly slide of your face whenever you tip your head down and fall, and eventually break.
That is is a cheaper product if fine, but they could have easily fixed the issue by making the edges grooves, to add friction so they wouldnt fall. But they didnt. If you pick the cheapest option, you will be wasting your money.

Bought a pair of premium Ray Ban prescription sun glasses with a blue mirror tint on marble frames and they look amazing. All my colleagues at work are jealous! Slight billing issue with insurance was resolved quickly by Benedicte and I'm a happy customer who has been buying glasses from Clearly for over 10 years. Why go to a store when you get this type of service from the couch? Thanks Benedicte!

Horrible product. Not one but both of my glasses fell apart. I had to buy a new pair of readers for some reason. The distance glasses fell apart during a drivers exam! I had to get someone to pick up a 56 foot long bus. I was there for over an hour blocking traffic. I failed btw. What a terrible product. Absolute garbage! Save your money go elsewhere!