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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Delivery review experience for Clearly.ca as submitted on August 23,2021.
Order arrived earlier than expected. Fast shipping.
Arrived very quickly, contacts are comfortable and I am loving the colour!
Fast and accurate as usual. Delivery also came with Gummy Bears. Much appreciated :)
It was a very quick and perfect fit type of experience i received. Everything was delivered within few days perfect, great customer service experience too.
Order my daily contact through clearly contacts and they always come within days and at the lowest price! Highly recommend!
Ordered May 1 and final delivery was received July 27. Customer Service was able to get a rush/interim shipment to me so that I had a few sets of contacts to keep me going until the full order arrived. Received regular updates.
I work in transportation/logistics so I understand all about the 2021 global shipping delays. Great service, given the circumstances. Would order again!
Its inconvenience to have to make an appointment just to get refill of contacts! I love ordering online and they came fast
I had trouble with the web site. The gentleman said that it had just been redone and there some issues. He also told me my contacts were discontinued. I use "bandaid contacts" and I'm in pain without it. My doctor was on vacation so I called back and the lovely lady had no idea what he was talking about. The contacts arrived 3 days later. Otherwise I never had a problem.
We're truly happy to hear that you enjoyed our fast delivery and that you were able to receive help and get the correct product! Thank you so much for your review and do not hesitate to reach out anytime if you have questions or concerns! - Team Clearly
Super fast shipping! I was in a pinch and had left ordering contacts till the last minute. Ordered on a Thursday evening and they were here Friday mid day! Great products, insane shipping times. I love Clearly!
My delivery took a month longer than expected. I only received a rushed order after complaining several times.
Hi Lisa, thank you for your review and for your considerable patience. It looks like these contact lenses were back ordered with the manufacturer - we truly apologize for this delay. We're glad to see that you were able to reach out to our customer service team for further assistance with your order. We still would like to see how we could make things right - someone from our customer care team will be in touch with you shortly. - Team Clearly
Wide selection, fantastic promos, prompt delivery, top quality service, a boon to the community.
I've received the order perfectly but I can't speak about the product since I've been sticking to glasses lately and I haven't tested the contact lenses.
Thank you for your review, Victoria. We're happy to hear that you are happy with the delivery of your order! If you have any questions or concerns, please do not hesitate to reach out. Looking forward to helping you again soon! - Team Clearly
I visited the 4th Ave store had my eyes tested for both glasses and contact lenses. I selected some frames in the store that I am very happy with and the service was helpful and efficient. I went back to the store because my new prescription for contacts was not showing up online. I received those contacts and am also happy with those. This is the second time I have been asked this so please don't continue to suggest I need to fill out aother questionnaire. I'm happy with Clearly and will continue to use and recommend them.
My colleague recommended that I try Clearly and it was extremely easy and my contact lenses order arrived the next day. It was the most simple contact renewal process that I have ever had in my 30 years of wearing lenses!
The contacts don't fit very well as they move around my eyes quite a bit I'm having a hard time wearing them
Hi Linda, thank you for your review. We are sorry to hear that these contact lenses are not working out. Contact lenses are not a one-size-fits-all product - they are made with various different materials and come in different sets of parameters which are not always suitable for everyone. We recommend consulting your eye care professional before trying out a new product. They will measure the diameter and base curve of your eye and may give you trial lenses based on your contact lens fitting, medical history, and eye exam. We will be in touch with you shortly to offer personal assistance. - Team Clearly
Thank you so much, Steve! We're so glad to hear that you had a great experience with us and liked our fast delivery! We're always looking for more feedback to improve our customers' experience and make it worth 5 stars! Please don't hesitate to let us know how we could improve your experience with us! - Team Clearly
Service is so good that I constantly recommend your service. Great job
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Thank you for your review, Carolyn! We are however sorry to hear of the delays encountered while having your order processed. We know the products we provide are a critical part of our customer's everyday lives, and we understand timeliness is so important when you're relying on our product in order to see so we do thank you for your patience and understanding on this. If there is anything further we are able to assist you with, please do not hesitate to reach out. - Team Clearly