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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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As always, Clearly gets my contact lenses to me quickly and without any hassle or surprises.
This experience sold me for good, never buying glasses from a store again if I can help it, much more efficient and inexpensive from clearly, and shipping was faster than I thought, mind you I paid for express, but the glasses were so affordable, I could easily pay extra for shipping!
Order came promptly, with no problems, and even had a little free bonus! Highly recommend.
Since clearly keeps track of my past ordered prescriptions, super easy to recorder when I need to.
I ordered from clearly because I've historically had incredible experiences with them. This time was not one of those. I had a question about the available DIA for contacts I ordered, so I reached out to support. Upon having our conversation, I told her it was all good, I'll continue with the order because the same contacts I ordered from my optometrist were the same DIA. I ended the conversation and continued with my day. Fast forward 1 week and my order still says ‘In Progress' and I have not received a tracking number. This was unusual, since my orders from clearly have historically shipped and delivered within 2-3 days. I contact support again to find out what's going on. Come to find out that the previous support agent I spoke with put my order on hold with out notifying me, I got no email, she did not tell me on our call, and there was no attempt to inform me that my order was on hold. When I informed support that I was not asked or informed that my order was on hold, they attempted to blame me for the hold until I proved them incorrect. At that point they gave me express shipping and that's it. Overall clearly is a good company, however their support team needs major work. Also is it just me or does it seem illegal to put an order in permanent pause with out notifying or asking the paying customer?
What a terrible experience, Kailyn! We know that the eyewear we provide is a necessary part of our customers' everyday lives, and we don't take it lightly that you place your trust in us for this matter! Timeliness is especially important when you're relying on our product to see. We'll reach out to you directly to help further with this. Keep an eye on your email inbox. -Team Clearly
They are a good company. I like ordering my contacts from them. They are reasonably priced. Would definitely recommend ordering from them
Speedy reply from the customer service team! They escalated an issue and were so kind and professional the whole way through.
The contacts came with fast shipping and extra lens cases which I loved. Will definitely be ordering here when I need a restock again.
Contacts were extremely back ordered, like five months nearly, which is the suppliers fault. Clearly resolved the issue, and their staff was excellent.
My suggestion is to rework your stock tracking system or whatever CEM system you're using to not allow clients to order back ordered contacts. It's fine for a t-shirt, but I had to wear the same lenses for five months, which I don't think was advisable. It didn't need to happen, and was entirely preventable by live stock tracking.
My order was super fast to come
Prescription was on point
Not the first time I order from clearly
Surely not my last!
I got exactly what I wanted within a week. No hassle whatsoever! Love it!
This is the easiest way to get a prescription for contacts filled
If you need contact lenses get them from here best prices anywhere. They are 100% brand new sealed and original with many years before expired date. I was hesitant first but best decision, would buy again A++
Quick and easy. The only issue i have is the quality of the contacts. They rip very easily!
We're sorry to hear about this experience! It sounds like these contact lenses may be defective (which is covered under our manufacturers warranty policy), or they may not be prescribed for you by your eye care professional. Either way, we'd like to help further with this, and we'll reach out to you directly. Keep an eye on your email inbox. Thank you! -Team Clearly
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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We are so sorry to hear this, Jenny! It sounds like your glasses could use an adjustment to help them fit you more perfectly. We recommend taking your glasses to a local optical shop where they can safely and quickly adjust them. We also have this blog article for how to safely adjust glasses at home: https://www.clearly.ca/thelook/how-to-adjust-glasses/. Someone from our Customer Care Team is going to reach out to you directly to offer further support, please keep an eye on your email inbox. -Team Clearly