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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Meghan L.
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Quick hassle free order and shipping
August 27, 2021

My shipment always comes b4 the scheduled time! Excellent price point on contacts! I've been a customer for years!

Date of experience: August 27, 2021
Canada
1 review
0 helpful votes
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Easy refills
August 27, 2021

Using the link in an email from Clearly my contact lens prescription was right there. With just a few more clicks and the lens were on their way. Received them one day later. Couldn't be an easier.

Date of experience: August 26, 2021
Canada
1 review
0 helpful votes
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Always great
August 27, 2021

Thank you so much, products are always true to expectation, and delivered way faster than what is quoted. You've earned a permanent customer, thank you

Date of experience: August 26, 2021
Canada
1 review
0 helpful votes
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Quick delivery, quality products!
August 27, 2021

Much easier than getting contacts through the optometrist.

Date of experience: August 26, 2021
Canada
1 review
0 helpful votes
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Excellent service!
August 26, 2021

Quality product. Arrived quickly. Sim ordering process. Excellent pricing

Date of experience: August 26, 2021
Canada
1 review
0 helpful votes
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Unhappy
September 25, 2021

I wasn't happy with the delivery company. I wasn't home and had to pick up the package on a location far from me. My recommendation will be to have the option for instructions how to handle the delivery when placing the order.

Date of experience: August 26, 2021
Isabella D. Clearly Rep
over a year old

Thank you for your review, Marta. We appreciate your feedback and are sorry to hear of this inconvenience! We really would like to see how we could make things right. Someone from our customer care team will be in touch with you shortly. Thanks for your patience! - Team Clearly

Canada
1 review
0 helpful votes
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Speedy delivery
August 26, 2021

Pleased with the product and packaging. Shipping is also quick, and couriers wait when delivering my package to ensure I receive it.

Date of experience: August 26, 2021
Canada
1 review
0 helpful votes
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Exceptional Service
August 26, 2021

I've always received the best of service and quality options... purchased contacts with ease...

Date of experience: August 26, 2021
Canada
1 review
0 helpful votes
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Contact delivery
August 26, 2021

It is very easy to order my contacts as the website saves my details. The delivery was fast.

Thank you

Date of experience: August 26, 2021
Canada
1 review
0 helpful votes
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Fast delivery
August 26, 2021

I have used Clearly for years for my daily contact lenses. They are always fast and the order is always complete.

Date of experience: August 26, 2021
Canada
1 review
0 helpful votes
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Got what I needed and quickly
August 26, 2021

Just as the tin says. I received my order exactly as ordered and in a timely manner.

Date of experience: August 26, 2021
Canada
1 review
0 helpful votes
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Na
September 25, 2021

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Date of experience: August 26, 2021
Isabella D. Clearly Rep
over a year old

Hi Kit-Yee, your feedback is really important to us as we strive to ensure that you have a great experience shopping with us. If we have fallen short, we would love the opportunity to provide personal support to see how we could make things right. Thank you for your understanding! Please do not hesitate to let us know if you have any questions or concerns. - Team Clearly

Canada
1 review
0 helpful votes
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Clearly contact order
August 26, 2021

Easy to order, delivered in a week, no problems, their customer service is prompt and helpful

Date of experience: August 26, 2021
Canada
1 review
0 helpful votes
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Arrived in 3 days!
August 26, 2021

Ordered the 26th. Shipped the 27th. Received the 29th. The service was unbelievably fast and the contacts are thin and comfortable.

Date of experience: August 26, 2021
Canada
1 review
0 helpful votes
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Great
August 26, 2021

Love ordering these contacts prompt & excellent price

Date of experience: August 26, 2021
Canada
1 review
0 helpful votes
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Great!
August 26, 2021

Everything was perfect! I will order again for sure!

Date of experience: August 26, 2021
Canada
1 review
0 helpful votes
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Contact Lenses
August 26, 2021

Super fast service! And I love the convenience……….

Date of experience: August 26, 2021
Canada
1 review
0 helpful votes
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Great service
August 26, 2021

My order arrived in a timely manner and it was exactly what I ordered.

Date of experience: August 26, 2021
Canada
1 review
0 helpful votes
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Fast delivery
August 26, 2021

Easy to order and super fast driver, very happy and will be ordering again!

Date of experience: August 26, 2021
Canada
1 review
0 helpful votes
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Replacement order
August 26, 2021

I called Clearly and they were very helpful replacing an incorrect box of contact. They were fantastic!

Date of experience: August 26, 2021