Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
We monitor reviews for authenticity
My shipment always comes b4 the scheduled time! Excellent price point on contacts! I've been a customer for years!
Using the link in an email from Clearly my contact lens prescription was right there. With just a few more clicks and the lens were on their way. Received them one day later. Couldn't be an easier.
Thank you so much, products are always true to expectation, and delivered way faster than what is quoted. You've earned a permanent customer, thank you
Much easier than getting contacts through the optometrist.
Quality product. Arrived quickly. Sim ordering process. Excellent pricing
I wasn't happy with the delivery company. I wasn't home and had to pick up the package on a location far from me. My recommendation will be to have the option for instructions how to handle the delivery when placing the order.
Pleased with the product and packaging. Shipping is also quick, and couriers wait when delivering my package to ensure I receive it.
I've always received the best of service and quality options... purchased contacts with ease...
It is very easy to order my contacts as the website saves my details. The delivery was fast.
Thank you
I have used Clearly for years for my daily contact lenses. They are always fast and the order is always complete.
Just as the tin says. I received my order exactly as ordered and in a timely manner.
Nananananananananananananananananananananananananananananananananananananananananananananananananananananananananananananananananananananananananananananananananananananananananana
Hi Kit-Yee, your feedback is really important to us as we strive to ensure that you have a great experience shopping with us. If we have fallen short, we would love the opportunity to provide personal support to see how we could make things right. Thank you for your understanding! Please do not hesitate to let us know if you have any questions or concerns. - Team Clearly
Easy to order, delivered in a week, no problems, their customer service is prompt and helpful
Ordered the 26th. Shipped the 27th. Received the 29th. The service was unbelievably fast and the contacts are thin and comfortable.
Love ordering these contacts prompt & excellent price
Easy to order and super fast driver, very happy and will be ordering again!
I called Clearly and they were very helpful replacing an incorrect box of contact. They were fantastic!
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
Thank you for your review, Marta. We appreciate your feedback and are sorry to hear of this inconvenience! We really would like to see how we could make things right. Someone from our customer care team will be in touch with you shortly. Thanks for your patience! - Team Clearly