Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
We monitor reviews for authenticity
Thanks for the fast delivery and great products at a decent price. Love the contacts every time I order them.
Ordered prescription sunglasses... fabulous price and great optics! Can't say enough good things about this great company. Was also very impressed with how little time it took to receive once ordered... so fast!
I will definitely be ordering again as my wife also saved about 100% on her contact lens prescription.
Yup... we are impressed.
The experience ordering this time was smooth although the time it took to receive the contact lenses was a bit slow (about 1 week and a half). I'm so used to 1 to 2 day delivery times from Amazon that 1.5 weeks feels long now. Otherwise, very good.
Service always great, very fast and efficient ordering even when having to wait for manufacture part of order
Great, easy to order, arrived fast for half the price I was paying at my optometrists.
I needed help from an agent for this order and they were extremely helpful and super friendly and took care of all the details. The order then arrived much sooner than expected. Thank you!
The quality, for reading small type, is not as good as it was for the trial pair I got from my optometrist. The lenses seem to be flimsier than the trial pair and may be that is the reason I have more difficulty reading small print. Otherwise, for the price, I can't complain and will very likely re-order.
I have been ordering contacts from Clearly Contacts for a few years and they have always had the brands I look for. They have great customer service. Website is easy to navigate. Keep up the good work!
I had a delivery issue. Customer Service was quick to respond and satisfied the situation.
The whole online process took less than five minutes and I received my order very quickly without have to do an express shipment.
I just say refill order and boom in like 2 days the contacts are in my mailbox.
I always receive my order quickly and at an affordable price!
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
We're so thrilled to to hear this, Emily! Thank you so much for your review! Please don't hesitate to let us know if there is anything more we could do to improve your experience and make it worth 5 stars! - Team Clearly