On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
We monitor reviews for authenticity
Product arrived within a few days and was exactly as advertised... will definitely use them again
I Love how convenient and affordable clearly contacts is! The fast shipping is an awesome bonus too!
This is the second order I've made for contact lenses, the first was from a different company. I feel these are not the same and my vision can be slightly out of focus, and or blurry. However, I provided and received the same prescription. Perhaps I need to update my prescription, but it is from the last 6months. Any thoughts?
I've been ordering from Clearly for 8 years and I am never disappointed. Orders always come quick and the added small bag of gummy bears is a fantastic little touch.
The contacts were delayed much longer than expected but I was kept informed and given a discount as well. I've used Clearly for years and will continue to do so.
Edit: Customer service reached out to me which was a very pleasant surprise considering I had given it 4 stars originally which shows they must read all reviews. They offered me a credit on a future order which was very kind of them and definitely justifies an increase in the star rating.
Cheaper than ordering from a local shop but delivery was not as quick as normal, I received notice there would be a delay after I had ordered so I would have preferred knowing that prior to ordering.
We appreciate your review, and we're truly sorry about this unusual delay! We'd love the chance to make it up to you, and a member of our customer care team will be reaching out to you shortly, to provide further support. - Team Clearly
Unfortunately these are not at all how they looked in the try on. I will be seeking a return.
Thank you for your review, Julie. We're sorry to hear that you are not satisfied with these glasses. We are glad to see that you have been able to reach out to our customer care team to return these with our 60-day free return policy. If you have any further questions or concerns. Please do not hesitate to let us know, we are always happy to help! - Team Clearly
My contacts were easy to order and they got delivered very quickly!
Hi Leanne, your feedback is really important to us as we strive to ensure that you have a great experience shopping with us. If we have fallen short, we would love the opportunity to provide personal support to see how we could make things right. Thank you for your understanding! Please do not hesitate to let us know if you have any questions or concerns. - Team Clearly
I've used Clearly for years. I will continue to do so.
Hi Barbara, thank you for your feedback! We appreciate your continued support. We would love to hear how we could improve your experience. Someone from our customer care team will be in touch with you shortly. - Team Clearly
Loved how fast they ended up coming. Always enjoy ordering contact from clearly.
Got my contacts. No problems. Now you want me to write 50 characters so I'll do that.
Always satisfy with the service, always accurate, always on time
As in past orders. I am always impressed with how smoothly it is to order. Product comes well packaged and faster then going to an optical store to buy on your own.
Got everything. Took a very long time compared to what I was told though. Was told I would get it the day I called to see, was told that 3 times and never happened. Came eventually though.
Hi Amy, thank you for your review. We're sorry to hear of this delay with your order. We would like to see how we could provide further assistance. We will be in touch with you shortly! Thanks for your patience. - Team Clearly
Shopping experience was quick and easy, delivery was prompt. Would definitely do it again.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Jacqueline, thank you for your feedback. We're sorry to hear that something isn't quite right with these contact lenses. Your vision needs are important to us. We would really like to take a closer look and see how we could provide further assistance. Someone from our customer care team will be in touch with you shortly - please keep an eye on your inbox! - Team Clearly