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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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This was my first transaction with Clearly, but definitely not my last. Ordering was so easy, from opening an account to getting my product in the mail. They were delivered earlier than expected and were exactly what I ordered. Can't wait to check out their sunglasses, at these prices I can order a few pairs. Thanks Clearly
I always order from Clearly and never had any issues. The contacts I recieved in my last order do not fit properly and keep moving in my eyes. Unfortunately they can't be returned so they aren't usable.
Came earlier then expected which was nice. Good product and company
Thank you so much for this amazing review, Leanne! We truly appreciate it and we're glad to hear that you enjoyed your experience with us! - Team Clearly
I had ordered years ago from these guys, no issues. The last order, my left contact lens (first one i tried) was very uncomfortable almost INSTANTLY... i tried these very expensive moisture, allergy eye drops from my optometrist and it didn't help. I switched to a new left eye one, it was much better. Contacted Clearly, I'm told i have a defective set of contacts (batch), they ask for a photo of my prescription and a photo of the bad lens. They can give me 10.00 credit on my next order. I have to buy a whole new box and pay for shipping and handling to replace a defective product. Disappointed, they should do better. Work with the manufacturer, something... if i'd bought through my optometrist, i would have paid more, BUT I almost guarantee i could get a single replacement for free. Now, i don't know how many other defective ones i might have.
Hi Mitchell, thank you for sharing your experience with us. We are so sorry to hear of this inconvenience. Your eye health is really important to us and we would like to see how we could offer further support. Someone from our customer care team will be in touch with you shorty. Thank you for your patience! - Team Clearly
On time and as ordered. Great service. Will order from Clearly again.
I love clearly, fast shipping and in expensive products! Great quality every time!
Contact lens refills came quickly and as expected.
Super fast delivery at competitive prices. Awesome!
Excellent service fast and on time... am very satisfied with my contacts... pleased with the color...
I ordered my contacts while evacuated from my home. They got to my house before I did.
I was pleased with the efficiency and timely manner my order was handled. Although I had a bit of a wait as the suppliers needed some extra time, I was kept in the loop along the way.
My contacts arrived as expected and earlier than I expected. It was nice to try the coloured contacts but they are very cloudy to see indoors. Outdoors in the light I assume my pupils contract small enough to see through the uncoloured centre. Indoors I find them very difficult to see with. However, they make pretty eyes for fun. My regular prescription with the regular blue finding tint are perfect.
My delivery arrived late. I'm satisfied and happy in fact with my contact lenses. Will purchase again soon.
Thank you so much for your review, Shruti! We truly appreciate it, however we're truly sorry to hear that your order arrived late, and we'd love to do something more to help. A member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly
Delivered on time. No issues. Will purchase again. Thank you
I am happy with the service. Had to wait for back ordered lenses but that can't always be helped. Wish shipping was free. And I was disappointed with the first contact lens from the box. Must be defect in the lens. I can see bubble on the lens which irritates my eye immediately when placing in my eye. Can't wear it, and bifocal contact lenses are expensive. Other than that, will continue to order from Clearly.
Hi Debra, thank you for your review. We greatly appreciate your feedback. We're sorry to hear of the difficulties you are experiencing with the lenses. Your eye health is important to us and we really would like to take a closer look. Someone from our customer care team will be in touch with you shortly - thank you for your patience! - Team Clearly
Shipped fast and accurate. Great glasses for everyday use
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you for your review, Susan. We're sorry to hear that these contact lenses aren't fitting quite right! Your eye health is important to us and we would like to take a closer look to see how we could make things right. Someone from our customer care team will be reaching out shortly - please keep an eye on your inbox. - Team Clearly