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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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As always, Clearly Contacts have full filled my order correctly and has arrived in a timely manner.
I would highly recommend this company.
(and love the added little treat).
Easy to order + quick shipping
Website layout is easy to follow
Excellent customer service. Professional, friendly both online and in store (Chinook Calgary). Seamless experience between the two.
Had quite the extensive journey getting contacts for the first time! I'd tried a few at my optometrist but due to the pandemic felt more comfortable ordering online. I spoke to about 5 different representatives, all of which were incredibly patient and fun to talk to! There were a few complications by no fault of anyone but technology and miscommunication but it was handled perfectly!
The product was good however the left eye lens was in a 90 pack box instead of 3 smaller boxes of 30 lens in a larger box. The latter protects the lens better.
The shipment was a week later than indicated at the original point of purchase. I had to change the shipment address from one province to another province to account for the late order so that it would catch up with me. Then I had to arrange for a neighbour to receive the order on my behalf as I had yet returned to my home address. The reason I ordered through Clearly is ease of ordering and delivery speed. I ordered the contacts to be sent to Manitoba originally because I was on vacation and ran out. It took longer than promised. Thus, not as convenient as I had hoped for. All past deliveries prior to this point were fine.
Timely delivery and correct order. Was happy with service and will continue to use. Could use more discount options
Thank you so much for your review, Craig! We truly appreciate it and we're so happy to hear that you liked our service! We'll definitely pass your feedback about the discounts on to our team, and in the meantime here is the link to our page dedicated to our on-going promotions: https://www.clearly.ca/coupon-codes
Thank you so much! - Team Clearly
FedEx sub contracted to Canada Post & I had no idea I had to go a local post office to pick up. Took 3 weeks to get my lenses & I had to pay extra. Really not impressed.
Hi Jane, we are so sorry to hear of this frustrating inconvenience! We really would like the opportunity to see how we could make things right. We sent you a private message to inquire about your contact information. Looking forward to hearing back from you and getting this sorted. Thank you for your feedback! - Team Clearly
I've ordered contacts multiple times. Delivery has been quick and I have no complaints as so far I've been able to see haha!
Screw off. Linking "have I received my order" checkbox to a review page is disingenuous. Stop cluttering my inbox with stupid emails.
Hi A L., your feedback is really important to us as we strive to ensure that you have a great experience shopping with us. If we have fallen short, we would love the opportunity to provide personal support to see how we could make things right. Thank you for your understanding and we apologize for any inconveniences! Please do not hesitate to let us know if you have any questions or concerns. - Team Clearly
I only order my contacts from clearly! Fast delivery right to my doorstep!
Although I received my order promptly, it was left outside my house on the ground in front of my door. (it could have been left in the mailbox or between the two doors-but it was left on the ground). Anyone could have walked away with my parcel; as a result, I won't be ordering through Clearly again.
Hi Amanda, thank you for your feedback! We strive to ensure that you receive your products in good order and we are sorry to hear of this concerning experience. Someone from our customer care team will be in touch with you shortly - please keep an eye on your inbox. - Team Clearly
Took longer than i thought but got the job done. Will order next time.
Fast service, and arrived in perfect condition. The lenses are comfortable. I definitely recommend Clearly!
Was very happy with the whole buying process and how quick delivery was.
I do however have an issue as the contacts I ordered were off my receipt prescription from an eye doctor. Got my new glasses a couple months ago and I see very clearly out of them, the contacts not so much. Exact same prescription but vision is blurry with the contacts which I've never had an issue with before.
Great service, quick shipping.
Little disappointed my prescription wasn't available in my usual contact lens.
Thank you so much for your review, Jason. We're truly sorry to hear this and we'd love to help, if there is anything more we can do. A member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly
Fantastic ——————————————————————————————————————————
Really nice, quick and as described! The product arrived in the indicated date. The product arrived in good condition.
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Hi Catherine, thank you for sharing your experience with us. We apologize for any inconveniences that we caused! We're glad to see that you were able to reach out to our customer care team for further assistance with your order. Thank you so much for your patience and understanding. If you have any questions or further concerns, please do not hesitate to reach out to us. - Team Clearly