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Clearly

2.8

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

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Canada
1 review
0 helpful votes
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Great service
September 3, 2021

Will be ordering again. Vision gallery wanted double the price!

Date of experience: September 3, 2021
Canada
1 review
0 helpful votes
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Daily Contacts
October 3, 2021

Good experience ordering from clearly... product was shipped and arrived on time. But I expect nothing less these days, I mean mailing a small package in a timely manner is not quantum physics. As for the product itself... worst lenses I've ever used. Crappy Daily's that fall out if you blink. The reason they are called disposable is because the best place for them is in the bin! Not ordering again, will stick to the trusted monthlys I have been using for years.

Date of experience: September 3, 2021
Megan W. — Clearly Rep
over a year old

Hi Ryan, thank you for your review. We are sorry to hear that these contact lenses are not working out. Contact lenses are not a one-size-fits-all product - they are made with various different materials and come in different sets of parameters which are not always suitable for everyone. We recommend consulting your eye care professional before trying out a new product. They will measure the diameter and base curve of your eye and may give you trial lenses based on your contact lens fitting, medical history, and eye exam. We'd like to help further with this, and we'll reach out to you directly. Please keep an eye on your email inbox, thank you! - Team Clearly

Canada
1 review
0 helpful votes
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Excellent company to deal with
September 3, 2021

I have been buying my contact lenses from Clearly for many years. Always ship quickly and accurately. Great service and I highly recommend this company.

Date of experience: September 3, 2021
Canada
1 review
0 helpful votes
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Always Awesome!
September 3, 2021

I have used clearly since before shopping online for glass and contacts was popular. It has been a lifesave for me as I work long hours and don't always have a lot of spare time to shop.

Date of experience: September 3, 2021
Canada
1 review
0 helpful votes
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Thanks, contacts worked out great!
September 3, 2021

Great experience, quick, fast delivery. Contacts are comfortable and exactly what I expected.

Date of experience: September 3, 2021
Angela C. — Clearly Rep
over a year old

That's what we love to hear from our customers! Thanks for your review and feedback Heidi! We're looking forward to 'seeing' you again real soon! - Team Clearly

Canada
1 review
0 helpful votes
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Always great ordering experience
September 3, 2021

Easy to navigate website. Selecting contacts, entering prescription, purchasing process, and delivery was an ease.

Date of experience: September 3, 2021
Canada
1 review
0 helpful votes
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Fast but the gummy bears were stale :(
September 3, 2021

Happy with my order and speed. The gummy bears were a nice touch but a little sad they were stale.

Date of experience: September 3, 2021
Canada
1 review
0 helpful votes
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Always on time
September 3, 2021

Always have a good experience, always deliver fast. I've been ordering my contact with the company for the past 5 years and never had any issues!

Date of experience: September 3, 2021
Canada
1 review
0 helpful votes
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Fast delivery
September 3, 2021

It was good experience. Fast delivery. No damages.

Date of experience: September 3, 2021
Canada
1 review
0 helpful votes
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Contacts
September 3, 2021

Great experience and would recommend this service again

Date of experience: September 3, 2021
Canada
1 review
0 helpful votes
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Decent
October 3, 2021

Good contacts I would give 5 stars but mine ripped

Date of experience: September 3, 2021
Megan W. — Clearly Rep
over a year old

We're sorry to hear about this experience! It sounds like these contact lenses may be defective (which is covered under our manufacturers warranty policy), or they may not be prescribed for you by your eye care professional. Either way, we'd like to help further with this, and we'll reach out to you directly. Keep an eye on your email inbox. -Team Clearly

Canada
1 review
0 helpful votes
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Fast and Easy
September 3, 2021

Contacts were easy to order and I received them quickly!

Date of experience: September 3, 2021
Canada
1 review
0 helpful votes
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Great way to get the contacts I need
September 3, 2021

Good expedited service...
Fast service. Quick fast quick fast

Date of experience: September 3, 2021
Canada
1 review
0 helpful votes
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Quick Delivery
September 3, 2021

The order was estimated to arrive in 5 days (plus the weekend) and it arrived 2 days after it was ordered.

Date of experience: September 3, 2021
Canada
1 review
0 helpful votes
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Received
September 3, 2021

I receives in perfect condition! Thank you! It was fast delivery so i can wear it asap!

Date of experience: September 3, 2021
Canada
1 review
0 helpful votes
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Awesome
September 2, 2021

So easy and delivered right to your door. Much more convenient then going to a store

Date of experience: September 1, 2021
Canada
1 review
0 helpful votes
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Contacts
September 1, 2021

Fast and efficient… customer service representative was awesome!

Date of experience: September 1, 2021
Canada
1 review
0 helpful votes
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Great experience
September 1, 2021

Fast shipping, great price, highly recommend! Great experience everytime!

Date of experience: September 1, 2021
Canada
2 reviews
0 helpful votes
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So happy with my purchase
September 1, 2021

I had a positive experience with clearly. I love their contact lenses and will definitely be ordering more from them in the future. Thank you!

Date of experience: September 1, 2021
Canada
1 review
0 helpful votes
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Contact Lenses
August 31, 2021

Thank you for your help. I received my contacts in very short order and everything works well. Your staff has been more than helpful.

Date of experience: August 31, 2021