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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Good experience ordering from clearly... product was shipped and arrived on time. But I expect nothing less these days, I mean mailing a small package in a timely manner is not quantum physics. As for the product itself... worst lenses I've ever used. Crappy Daily's that fall out if you blink. The reason they are called disposable is because the best place for them is in the bin! Not ordering again, will stick to the trusted monthlys I have been using for years.
I have been buying my contact lenses from Clearly for many years. Always ship quickly and accurately. Great service and I highly recommend this company.
I have used clearly since before shopping online for glass and contacts was popular. It has been a lifesave for me as I work long hours and don't always have a lot of spare time to shop.
Great experience, quick, fast delivery. Contacts are comfortable and exactly what I expected.
That's what we love to hear from our customers! Thanks for your review and feedback Heidi! We're looking forward to 'seeing' you again real soon! - Team Clearly
Easy to navigate website. Selecting contacts, entering prescription, purchasing process, and delivery was an ease.
Happy with my order and speed. The gummy bears were a nice touch but a little sad they were stale.
Always have a good experience, always deliver fast. I've been ordering my contact with the company for the past 5 years and never had any issues!
Good contacts I would give 5 stars but mine ripped
We're sorry to hear about this experience! It sounds like these contact lenses may be defective (which is covered under our manufacturers warranty policy), or they may not be prescribed for you by your eye care professional. Either way, we'd like to help further with this, and we'll reach out to you directly. Keep an eye on your email inbox. -Team Clearly
Good expedited service...
Fast service. Quick fast quick fast
The order was estimated to arrive in 5 days (plus the weekend) and it arrived 2 days after it was ordered.
Fast shipping, great price, highly recommend! Great experience everytime!
I had a positive experience with clearly. I love their contact lenses and will definitely be ordering more from them in the future. Thank you!
Thank you for your help. I received my contacts in very short order and everything works well. Your staff has been more than helpful.
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Hi Ryan, thank you for your review. We are sorry to hear that these contact lenses are not working out. Contact lenses are not a one-size-fits-all product - they are made with various different materials and come in different sets of parameters which are not always suitable for everyone. We recommend consulting your eye care professional before trying out a new product. They will measure the diameter and base curve of your eye and may give you trial lenses based on your contact lens fitting, medical history, and eye exam. We'd like to help further with this, and we'll reach out to you directly. Please keep an eye on your email inbox, thank you! - Team Clearly