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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Easy interface online and order came when expected
I used to get my contacts dropped in my mailbox when they arrived by Canada post. Now they are using a new company and I had to drive to the facilities because I missed their delivery attempts since I work during the day
I spoke with Customer Service by phone because I was concerned that my first automatic refill was going to be late. In fact it had not got recorded in the system properly and there was no automatic refill noted on my account. However, while I was on the phone, the very helpful and courteous customer service agent set up the automatic refill and placed an immediate order for my lenses. As usual, my lenses arrived sooner than I expected - must be the fastest service by any company during Covid! Thank you.
Speedy service, looking forward to trying them. On my last pair of old type.
Thank you I am happy it came on time. I will probably order again just hopefully will have free shipping again.
Yay! We're thrilled to hear that Jullian! Thanks so much for your review! We truly appreciate it! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
Great and fast service!
Always get the reminder emails for refills. They keep me on track!
I had chosen Canada Post in my on line order, but it was sent through Purolator and I never received the order.
It was sent back to my address via Canada Post EXPRESS and it arrived within 2 days!
Your site is well built and I hope that in the future, the choice of transporter will be used as chosen.
I rather receive my order 2 days later, than not getting my order supposed to be received 2 days earlier!
I paid for and got my product in a timely manner. The business is legitimate.
Order was correct and got there in a timely fashion.
Thank you for your review Brittney. We're glad to hear this, and we're looking forward to 'seeing' you again real soon! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
Clearly projected my order delivery date for about a week out, however, due to supplier stock they ended up shipping it out about an extra two weeks later. No problem, Clearly informed me of the shortage and provided the shipping details and tracking information as soon as they were able to. They reimbursed a part of my order for the inconvenience all while remaining completely obtainable, professional and polite. I've been ordering from Clearly for over ten years and this is an example of why I am a repeat customer.
They arrived right away in proper packaging on my doorstep with a contact solution sample bottle. I am happy with the service from clearly contacts, my second time ordering from here.
Excepted to wait a week but it arrived within 24 hours! Awesome!
Always happy. Item delivered within days. I've been ordering them for years
Very fast, exactly what I ordered and amazing customer service
The candy that was added to the package was a lovely surprise... thank you.
I have been ordering from Clearly for a few years now. I appreciate the email reminder that my order is running out, the easy refill option and fast delivery. Highly recommend.
FedEx delivered to the wrong location. After contact Clearly and Fedex, I was instructed to wait and see if they showed up (forget the fact I'm needing them, will be without eyewear and could have just purchased locally). I caught on my camera 3 days later the package dropped off by someone who had received it by mistake (lucky). I got an email 2 weeks later from FedEx ("our notes show your package was delivered on xx date" - real helpful) and then 3-4 weeks from Clearly asking if it ever showed up. Thanks for actually caring. For the record, FedEx is terrible here so I recommend you find someone else, they've messed up almost every order we've had here. It would also be nice to show more care from Clearly than a follow up a month later. This was such a bad experience I'm pretty sure none of us will be coming back and will just shop local from now on.
Thank you for taking the time to share your experience with us, Hugh. We strive to provide speedy delivery and we are so sorry to hear of this frustrating inconvenience! Your satisfaction is important to us. Someone from our customer care team will be reaching out shortly to provide further support. Thank you so much for your patience! - Team Clearly
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Hi Jem, we're sorry to hear of this inconvenience! Thank you for your patience and for taking the time to share your experience with us. We will be in touch with you shortly to see how we could make things right. - Team Clearly