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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I love Clearly! The order was easy to place and my contacts came within days!
I ordered the wrong prescription and when I got my contacts I immediately placed another order and asked for a refund. Instead of a refund I received another order so I ended up paying twice which put a dent in my budget. I realize it was my mistake but I was under the impression I was receiving a refund for the original order.
The order came faster than communicated! The package contained exactly what I ordered and included a little treat from Clearly which was nice
Excellent from ordering to delivery. Seamless process all around.
I received my order in a very timely matter, all good, I even had a treat in the package,
Hi Don, thank you for your review and feedback! We're thrilled to hear that you're enjoying both our products and services, and we're looking forward to 'seeing' you again real soon! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
My prescription had changed, but my reorder was my previous prescription. I phoned customer service and they were able to change it for me over the phone.
I love that you still will price match with competitors. I always want to support your brand so this is helpful!
I always get exactly what I ordered and it arrives very quickly
Delivery was super fast and the contacts are great quality. Thank you!
At first I didn't know which brand to buy since there's many that are available on the website. Then I saw the option to buy small boxes so I bought 1 pack of 30 Splash One Day (They are stiffer than the Everclear and Biofinity, I usuallly use Biofinity month for reference) I was also given the option to try another brand Everclear from Clearly, which I fell in love with because its really comfortable to use and fits my eyes well. I think one pack of 5 is good to try since its 2 wears (if you have same prescription for both eyes) and they give you free shipping with the promotion.
Service team clearly explained the stock situation and gave me expected delivery date. Well done
Hi Vivian, thank you for your review! We love making sure our customers are kept in the loop of their orders every step of the way, and we appreciate your feedback! We're excited to 'see' you again real soon! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
Clearly always delivers the best services. Always on time. Money well spent for quality products.
Shopping was really easy, we found the contact lenses we usually buy and we are extremely happy with everything: price, service, quality and fast delivery!
As every order, Came earlier than the long projected time and as I ordered. I have a very special order and cannot get them in store
Love these lenses. Clearly always gets them to me within a few days of ordering. Thank you for the great service!
I'm happy with the experience. My order arrived on time and it was in good condition.no issue with the order. I will definitely recommend clearly to my friends and family.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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We are sorry to hear about this experience, Tracy! We want to help! Someone from our Customer Care Team is going to reach out to you directly, please keep an eye on your email inbox! Thank you. -Team Clearly