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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow CHERYL B.
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Great service
August 22, 2021

Very quick delivery of my contact lenses! Great packaging and the gummy bears were a nice touch although not sure this addition was intentional or fell out of someone's lunch.

Date of experience: August 22, 2021
Canada
1 review
0 helpful votes
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Awesome
August 22, 2021

Came in a timely manner and with little gummy bear treats. Have always enjoyed being a customer and will be one for a long time to come!

Date of experience: August 22, 2021
Canada
1 review
0 helpful votes
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Amazing!
August 22, 2021

I am very satisfied with the contacts! The delivery is impeccable and i would totally order again.

Date of experience: August 22, 2021
Canada
1 review
0 helpful votes
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Always fast and efficient
August 22, 2021

Reliable fast delivery. Would highly recommend for contact lenses.

Date of experience: August 22, 2021
Canada
1 review
0 helpful votes
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Awesome
August 22, 2021

Delivered fast and efficiently. LOVE the free gift candy!

Date of experience: August 22, 2021
Canada
1 review
0 helpful votes
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Third time purchasing and once I had to return because my Rx changed and there were no issues, great service and good people to talk with!

Date of experience: August 22, 2021
Canada
1 review
0 helpful votes
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Great as always
August 22, 2021

Used clearly since before 2014, I always get what I paid for in a timely manner and I appreciate the free gifts from time to time!

Date of experience: August 21, 2021
Canada
1 review
0 helpful votes
Follow Donita L.
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Delivery notice inaccurate
September 21, 2021

Delivery experience was poor. An email from clearly was sent the day after I placed my order, confirming it had arrived at my door. Tracking with Purolator said otherwise, and it was a poor delivery experience with Purolator. Required several phone calls and the tracking number did not provide accurate information.

Date of experience: August 21, 2021
Isabella D. — Clearly Rep
over a year old

We're sorry to hear of this frustrating inconvenience, Donita! We greatly appreciate your patience and apologize for this experience. Someone from our customer care team will be in touch with you shortly to provide further assistance. Thank you for your feedback! - Team Clearly

Canada
1 review
0 helpful votes
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Order! You'll love these!
August 21, 2021

I rarely write reviews but I received such an exceptionally great customer service, that I feel I should write one.

They have a straightforward site and explain their ordering process well, got a notification that my lenses were mailed with a tracking number the very next day. I have already received my lenses and I am wearing them as I type this! And it was a good price too!

Date of experience: August 21, 2021
Canada
1 review
0 helpful votes
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Review
August 21, 2021

The delivery was fast, it has arrived in a good time for
My vacation. Thanks

Date of experience: August 21, 2021
Canada
1 review
0 helpful votes
Follow Michael K.
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Excellent
August 21, 2021

Exactly what I ordered! No issues with order and showed up fast!

Date of experience: August 21, 2021
Megan W. — Clearly Rep
over a year old

Thank you so much, Michael! We're so glad to hear that you had a great experience with us and liked our fast delivery! We're always looking for more feedback to improve our customers' experience and make it worth 5 stars! Please don't hesitate to let us know how we could improve your experience with us! - Team Clearly

Canada
1 review
0 helpful votes
Follow Shannon A.
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Great service
August 21, 2021

Have been using Clearly for years to order my contacts. It's convenient and ships fast!

Date of experience: August 21, 2021
Canada
1 review
0 helpful votes
Follow Rosari W.
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Always trustworthy!
August 21, 2021

Me Clearly orders are always accurate, delivery is quick and service is great!

Date of experience: August 21, 2021
Canada
1 review
0 helpful votes
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Fixed my issue quickly
August 21, 2021

I've been ordering through Clearly for many years. I recently received the wrong contact lenses in the mail so contacted them via chat and new lenses were sent very quickly. A return label was also provided for the other lenses I received and I simply put these in the mail. Very efficient in solving my issue.

Date of experience: August 21, 2021
Canada
1 review
0 helpful votes
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Excellent customer service!
August 21, 2021

Always excellent customer service. Quick shipping!

Date of experience: August 21, 2021
Canada
1 review
0 helpful votes
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Fast shipping
August 21, 2021

Great, easy service. Fast reliable shipping. Would highly recommend.

Date of experience: August 21, 2021
Canada
1 review
0 helpful votes
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On time
August 21, 2021

Delivery arrived promptly as advertised and full shipment arrives

Date of experience: August 21, 2021
Canada
1 review
0 helpful votes
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None
August 21, 2021

Its great I order all the time I hate these things that make you write long stuff its annoying

Date of experience: August 21, 2021
Canada
1 review
0 helpful votes
Follow TRACY-ANN P.
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Quick ordering and delivery!
August 20, 2021

The order process was quick and easy. I received my contacts within only a few days!

Date of experience: August 20, 2021
Canada
1 review
0 helpful votes
Follow L D.
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Awesome service- thank you!
August 20, 2021

Reported a missing box of contacts. The issue was resolved immediately and the new box arrived within days. Thank you!

Date of experience: August 20, 2021