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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Very quick delivery of my contact lenses! Great packaging and the gummy bears were a nice touch although not sure this addition was intentional or fell out of someone's lunch.
Came in a timely manner and with little gummy bear treats. Have always enjoyed being a customer and will be one for a long time to come!
Reliable fast delivery. Would highly recommend for contact lenses.
Third time purchasing and once I had to return because my Rx changed and there were no issues, great service and good people to talk with!
Used clearly since before 2014, I always get what I paid for in a timely manner and I appreciate the free gifts from time to time!
Delivery experience was poor. An email from clearly was sent the day after I placed my order, confirming it had arrived at my door. Tracking with Purolator said otherwise, and it was a poor delivery experience with Purolator. Required several phone calls and the tracking number did not provide accurate information.
I rarely write reviews but I received such an exceptionally great customer service, that I feel I should write one.
They have a straightforward site and explain their ordering process well, got a notification that my lenses were mailed with a tracking number the very next day. I have already received my lenses and I am wearing them as I type this! And it was a good price too!
The delivery was fast, it has arrived in a good time for
My vacation. Thanks
Exactly what I ordered! No issues with order and showed up fast!
Thank you so much, Michael! We're so glad to hear that you had a great experience with us and liked our fast delivery! We're always looking for more feedback to improve our customers' experience and make it worth 5 stars! Please don't hesitate to let us know how we could improve your experience with us! - Team Clearly
Have been using Clearly for years to order my contacts. It's convenient and ships fast!
Me Clearly orders are always accurate, delivery is quick and service is great!
I've been ordering through Clearly for many years. I recently received the wrong contact lenses in the mail so contacted them via chat and new lenses were sent very quickly. A return label was also provided for the other lenses I received and I simply put these in the mail. Very efficient in solving my issue.
Great, easy service. Fast reliable shipping. Would highly recommend.
Delivery arrived promptly as advertised and full shipment arrives
Its great I order all the time I hate these things that make you write long stuff its annoying
The order process was quick and easy. I received my contacts within only a few days!
Reported a missing box of contacts. The issue was resolved immediately and the new box arrived within days. Thank you!
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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We're sorry to hear of this frustrating inconvenience, Donita! We greatly appreciate your patience and apologize for this experience. Someone from our customer care team will be in touch with you shortly to provide further assistance. Thank you for your feedback! - Team Clearly