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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Order Received
September 19, 2021

I'm happy with the overall transaction but I'm very disappointed on the expiry date of one of the boxes. It's expiring April 2022 & I may not use them all by then.

Samuel went to a lot of work to try to resolve this issue. Unfortunately due to the manufacturer I was unable to get a later expiry date. I understand this is out of Clearly's control.

Date of experience: August 20, 2021
Samuel H. — Clearly Rep
over a year old

We're truly sorry to hear about this, Michelle! All contact lenses have limited expiry date, and we're always providing products with the latest expiry as possible. However we are concerned to hear about the expiry date in less than one year. We'd love to help and a member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly

Canada
1 review
0 helpful votes
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Great contacts
August 20, 2021

I've been ordering contacts from Clearly for years and the service is great and delivery is speedy!

Date of experience: August 20, 2021
Canada
1 review
0 helpful votes
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Great Service!
August 20, 2021

You made it easy! My order was placed on a Monday and I received it that Friday! The treats were a nice touch too.
Thanks!

Date of experience: August 20, 2021
Canada
1 review
0 helpful votes
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So fast
August 20, 2021

I was worried I'd ordered my contacts too late for a vacation but they were on my desk the next day!

Date of experience: August 20, 2021
Megan W. — Clearly Rep
over a year old

We're truly happy to hear that you enjoyed our fast delivery, Jan! Thank you so much for your review! - Team Clearly

Canada
1 review
0 helpful votes
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Quick and easy
August 20, 2021

Got my prescription, placed my order. Came in 2 days. No waiting, no walking to the mall. No stress. Thanks guys.

Date of experience: August 20, 2021
Canada
1 review
0 helpful votes
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Clearly Awesome!
August 20, 2021

Placing my order was easy. My contacts arrived the next day. Thank you Clearly.

Date of experience: August 20, 2021
Canada
1 review
0 helpful votes
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Fast delivery
August 20, 2021

I only get my contacts from Clearly now. Great price and fast delivery.

Date of experience: August 20, 2021
Canada
1 review
0 helpful votes
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Excellent service
August 20, 2021

This company gives outstanding service and I no longer have to drive to cosco to pick up my contacts - they are delivered directly to my home and I love it!

Date of experience: August 20, 2021
Canada
1 review
0 helpful votes
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Easy refill order
August 20, 2021

Excellent experience. I find it very easy and convenient that I have my contacts delivered to me without having to shop online. Thank you

Date of experience: August 20, 2021
Canada
1 review
0 helpful votes
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Very happy
August 20, 2021

Fast shipping, easy ordering. Love the automatic refill option.

Date of experience: August 20, 2021
Canada
1 review
0 helpful votes
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Great experience
August 20, 2021

Clearly always does a wonderful job! Thanks for all of your support!

Date of experience: August 19, 2021
Canada
1 review
0 helpful votes
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Great service
August 20, 2021

Never an issue when I order. Even if it's back ordered it still arrives ahead of schedule.

Date of experience: August 19, 2021
Canada
1 review
0 helpful votes
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Quick. Quality.
August 20, 2021

My orders come in quick and accurate. Thoroughly enjoy wearing my contacts and rarely have issues with them.

Date of experience: August 19, 2021
Canada
1 review
0 helpful votes
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Great customer service
August 20, 2021

My first order was lost in shipping. I called customer service and they were fantastic to deal with and sent a new order which was delivered promptly.

Date of experience: August 19, 2021
Canada
1 review
0 helpful votes
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Contacts
August 20, 2021

Simple and easy and prompt delivery. Easy to order

Date of experience: August 19, 2021
Canada
1 review
0 helpful votes
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Great 1st Experience
August 20, 2021

I've been hesitant to order contact online for years, but after my optometrist of 14 years messed up for the 6th time I decided to try Clearly! The contact arrived promptly, correct and I even got a little treat! I will 100% be ordering from them again! They're also lower cost and have discounts to use :)

Date of experience: August 19, 2021
Canada
1 review
0 helpful votes
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Thank you!
August 19, 2021

Great service, fast and easy ordering. Thank you so much. Will definitely keep ordering my contacts at clearly.

Date of experience: August 19, 2021
Canada
1 review
0 helpful votes
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Thanks!
August 19, 2021

Very friendly customer service! Will definitely recommend to my friends.

Date of experience: August 19, 2021
Canada
1 review
0 helpful votes
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Order confirmation
August 19, 2021

Thank you, all good and thank you for your assistance while updating my address

Date of experience: August 19, 2021
Canada
1 review
0 helpful votes
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Contacts
August 19, 2021

Good, fast and i got it on time. I don't have anything else to say about it.

Date of experience: August 19, 2021