Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
We monitor reviews for authenticity
I'm happy with the overall transaction but I'm very disappointed on the expiry date of one of the boxes. It's expiring April 2022 & I may not use them all by then.
Samuel went to a lot of work to try to resolve this issue. Unfortunately due to the manufacturer I was unable to get a later expiry date. I understand this is out of Clearly's control.
I've been ordering contacts from Clearly for years and the service is great and delivery is speedy!
You made it easy! My order was placed on a Monday and I received it that Friday! The treats were a nice touch too.
Thanks!
I was worried I'd ordered my contacts too late for a vacation but they were on my desk the next day!
We're truly happy to hear that you enjoyed our fast delivery, Jan! Thank you so much for your review! - Team Clearly
Got my prescription, placed my order. Came in 2 days. No waiting, no walking to the mall. No stress. Thanks guys.
Placing my order was easy. My contacts arrived the next day. Thank you Clearly.
This company gives outstanding service and I no longer have to drive to cosco to pick up my contacts - they are delivered directly to my home and I love it!
Excellent experience. I find it very easy and convenient that I have my contacts delivered to me without having to shop online. Thank you
Never an issue when I order. Even if it's back ordered it still arrives ahead of schedule.
My orders come in quick and accurate. Thoroughly enjoy wearing my contacts and rarely have issues with them.
My first order was lost in shipping. I called customer service and they were fantastic to deal with and sent a new order which was delivered promptly.
I've been hesitant to order contact online for years, but after my optometrist of 14 years messed up for the 6th time I decided to try Clearly! The contact arrived promptly, correct and I even got a little treat! I will 100% be ordering from them again! They're also lower cost and have discounts to use :)
Great service, fast and easy ordering. Thank you so much. Will definitely keep ordering my contacts at clearly.
Thank you, all good and thank you for your assistance while updating my address
Good, fast and i got it on time. I don't have anything else to say about it.
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
We're truly sorry to hear about this, Michelle! All contact lenses have limited expiry date, and we're always providing products with the latest expiry as possible. However we are concerned to hear about the expiry date in less than one year. We'd love to help and a member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly