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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Best for dry eyes
August 19, 2021

So smooth and easy to wear. Very thin,, does not even feel like wearing something. No irritation or dryness

Date of experience: August 19, 2021
Canada
1 review
0 helpful votes
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Another great shopping experience
August 19, 2021

Based on my shopping experiences, ordering from Clearly is a simple reorder click, they have very competitive pricing (when discounts are used) and a wide selection of products, and they go the distance to make sure every purchase is satisfactory.

Date of experience: August 19, 2021
Canada
1 review
0 helpful votes
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Excellent
August 19, 2021

Always very happy with my whole experience with company

Date of experience: August 19, 2021
Canada
1 review
0 helpful votes
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Thank you
August 19, 2021

Everything arrived early. Someone was in contact with me at all times to let me know when my order would be shipped, as well as when it was shipped! I trust Clearly with all my purchases! Thank you Clearly! I can see clearly now.

Date of experience: August 19, 2021
Canada
1 review
0 helpful votes
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Recieved
August 19, 2021

Quick easy and fast and plan on future use of your services definitely

Date of experience: August 19, 2021
Canada
1 review
0 helpful votes
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Great price
August 19, 2021

Lower price than other providers in Canada *due to the first-order promotion*, and timely delivery.

Date of experience: August 19, 2021
Canada
1 review
0 helpful votes
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Don't even know they're there, sometimes eye drops needed tho if you stay up too late and helps lol

Date of experience: August 19, 2021
Canada
1 review
0 helpful votes
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Speedy delivery
August 19, 2021

Happy with the smooth order process and the delivery time frame

Date of experience: August 19, 2021
Canada
1 review
0 helpful votes
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Thumbs up first time customer
August 19, 2021

Happy customer: product was easy to order. Price was competitive but not inexpensive. Good shipping! Great follow up

Date of experience: August 19, 2021
Canada
1 review
0 helpful votes
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Quick and East
August 19, 2021

Ordered online, received it within a few days. Would recommend.

Date of experience: August 19, 2021
Canada
1 review
0 helpful votes
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Not what I expected
September 18, 2021

The change to the accuvue box size meant that I could not simply check repeat my standard order. The order I requested did not come to me as requested so I needed to return and reorder. Your customer service is excellent but I was disappointed to have to do the extra work

Clearly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 19, 2021
Samuel H. — Clearly Rep
over a year old

We're truly sorry about this, Greg! We really appreciate your feedback and will make sure to pass it on to our website team. We'd glad to hear that our team was able to help with your issue, and we'll reach out to you separately to offer further support as well. - Team Clearly

Canada
1 review
0 helpful votes
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About the carrier
September 18, 2021

Always delivery with Canada post as standard shipping, but this time it was delivery with FedEx, which is not convenient to me, coz I live in an apartment building, only Canada post can get in to our mailbox, So I had to picked up my package in a FedEx location, I didn't know what went wrong.

Date of experience: August 19, 2021
Samuel H. — Clearly Rep
over a year old

We're terribly sorry to hear about this, Rachel! Our team will sometimes upgrade orders to ensure faster delivery, and we apologize that this led to such an inconvenience. We want to make things right for you and a member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly

Canada
1 review
0 helpful votes
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Amazing
August 19, 2021

Amazing service and great pricing will buy again I love their contact they are great in your eye and you don't get buggy eyes after just one day and I also got 60 pairs great pricing and service

Date of experience: August 19, 2021
Canada
1 review
0 helpful votes
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Great service!
August 19, 2021

Quick shipping, arrived with no issues—and I got to enjoy a couple gummy bears that were included with the order!

Date of experience: August 19, 2021
Canada
1 review
0 helpful votes
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Good price match and arrived fast
August 19, 2021

Great help from customer service. Arrived fast. Good quality products, arrived intact.

Date of experience: August 19, 2021
Canada
1 review
0 helpful votes
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Quality and Speedy Shipping!
August 19, 2021

Great service and timely delivery, I was expecting my order to come in a week or so from my order date- it arrived the next day! Everything I ordered with great price and timing! Definitely recommend this service :)

Date of experience: August 19, 2021
Canada
1 review
0 helpful votes
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Thanks
August 18, 2021

Thank you for my order. I am very pleased. It came quickly and was complete.

Date of experience: August 18, 2021
Canada
1 review
0 helpful votes
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Contact Lenses
August 18, 2021

Fast shipping. I was in need of my lenses and they arrived earlier than expected

Date of experience: August 18, 2021
Canada
1 review
0 helpful votes
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Quick and cheap
August 18, 2021

Won't order from anyone else! Love how fast they get to me and friendly reminders

Date of experience: August 18, 2021
Canada
1 review
0 helpful votes
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Very good!
August 18, 2021

Loved the colour; very natural and fun! I would definitely order again!

Date of experience: August 18, 2021