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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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So smooth and easy to wear. Very thin,, does not even feel like wearing something. No irritation or dryness
Based on my shopping experiences, ordering from Clearly is a simple reorder click, they have very competitive pricing (when discounts are used) and a wide selection of products, and they go the distance to make sure every purchase is satisfactory.
Always very happy with my whole experience with company
Everything arrived early. Someone was in contact with me at all times to let me know when my order would be shipped, as well as when it was shipped! I trust Clearly with all my purchases! Thank you Clearly! I can see clearly now.
Lower price than other providers in Canada *due to the first-order promotion*, and timely delivery.
Don't even know they're there, sometimes eye drops needed tho if you stay up too late and helps lol
Happy customer: product was easy to order. Price was competitive but not inexpensive. Good shipping! Great follow up
The change to the accuvue box size meant that I could not simply check repeat my standard order. The order I requested did not come to me as requested so I needed to return and reorder. Your customer service is excellent but I was disappointed to have to do the extra work
Always delivery with Canada post as standard shipping, but this time it was delivery with FedEx, which is not convenient to me, coz I live in an apartment building, only Canada post can get in to our mailbox, So I had to picked up my package in a FedEx location, I didn't know what went wrong.
We're terribly sorry to hear about this, Rachel! Our team will sometimes upgrade orders to ensure faster delivery, and we apologize that this led to such an inconvenience. We want to make things right for you and a member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly
Amazing service and great pricing will buy again I love their contact they are great in your eye and you don't get buggy eyes after just one day and I also got 60 pairs great pricing and service
Quick shipping, arrived with no issues—and I got to enjoy a couple gummy bears that were included with the order!
Great help from customer service. Arrived fast. Good quality products, arrived intact.
Great service and timely delivery, I was expecting my order to come in a week or so from my order date- it arrived the next day! Everything I ordered with great price and timing! Definitely recommend this service :)
Fast shipping. I was in need of my lenses and they arrived earlier than expected
Won't order from anyone else! Love how fast they get to me and friendly reminders
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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We're truly sorry about this, Greg! We really appreciate your feedback and will make sure to pass it on to our website team. We'd glad to hear that our team was able to help with your issue, and we'll reach out to you separately to offer further support as well. - Team Clearly