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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I love my contacts, delivery is always quick, despite my isolated location
It was very easy to order and got my shipment very quickly!
I have purchased many pairs of glasses from Clearly without a problem, but my recent order's prescription seemed to be off. I contacted your service number and the agent was very helpful and quickly solved the problem (wrong type of lens). I returned the pair that were sent and a replacement pair were sent out, and received efficiently. Kudos to all involved.
Before ordering, I called to ask a few questions. Representative was very helpful and patient. She really took time to address all my concerns. I ordered a pair of glasses through her. The glasses received was a good quality.
Have ordered numerous times and always more than satisfied.
As ordered each time it is delivered quickly very happy
Easy online to order. The vertual try on is better than competitors. The turn around time was quick.
The website was user friendly and the service agent I spoke to was very courteous and answered my questions in a professional and pleasant manner. Delivery was quicker than anticipated and I am very pleased with my new lenses and colored lenses as well.
The glasses that I ordered do not fit well on my face (keep sliding off as the arms are almost straight with little bend behind the ear) and the quality is not that great compared to how they looked online. I think I will opt to go into a physical store so that they can ensure that the fit is exact for my face prior to wearing the glasses.
*Update: I was contacted by clearly and they gave me instructions on how to adjust the fit of the glasses myself, they gave me the option to go into one of their stores for adjustment or returning the glasses. I have decided to return them at this time. I will go into the store the next time I am in Toronto to purchase a new pair of glasses to see if this experience is better for me.
Wonderful telephone assistance in changing my order and very speedy delivery.
Got exactly what I wanted with fast delivery, thank you!
Everything with my experience was remarkable, nothing to complaint about
I was pleasantly surprised that my order arrived within 48 hours! Great service as always and I always enjoy the fun little treats too. Quirky, efficient and customer friendly! 5* Service Clearly!
Ordered my contacts & they arrived very quickly. Very happy with the service!
Love the extra little gummy bears inside. Nice touch.
REALLY fast delivery! And a great price too. They also put candy in the box.
My contacts arrived quickly and exactly as expected. No complaints!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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We're truly sorry to hear that your new pair of glasses was not the right fit and best quality, Tanya! We take the quality of our products very seriously, and we're concerned that this pair didn't meet expectations. We'd love the chance to help and make things right for you, and help you find a pair that will be the best fit (with our great sizing tools) and a member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly