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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Quick delivery, great service. The glasses are really nice. Very happy with the experience. Thanks.
For a first time online purchase of glasses, the experience was not bad and I'm happy with my glasses. Took a while for my eyes to adjust, particular the left eye, but after a few weeks of wearing it, I'm now satisfied with my purchase. The website has a lot of helpful pages if you have questions, and the chat was also very helpful. The virtual try on could be a bit more accurate in terms of the size of the glasses, and I wish it was available for all the glasses, but it was otherwise useful as well.
The eye glasses I ordered are great the price was reasonable. The glasses came 2 weeks earlier than the original delivery date. I am happy with the product and service
I will buy again.
Thank you
Happy with my new glasses. Arrived on time. Why do I have to type at least 50 characters?
This is my seventh order. Better than ever. My progressive prescription is more precise than ever
Clearly is always painless and quick on delivery. Great deal, great glasses!
So I have ordered 3 glasses in the last year from Clearly. The first was some transitions. These are great for out and about(just in the car they don't change to sunglasses. So I got some sunglasses and some blue light reflective glasses. All of which arrived perfectly. A far cry from the disaster I had when I tried Kits out. FYI I do not recommend Kits. But I swear by Clearly!
I order progressives for the first time and had a sales rep contact me to make sure I was making the correct purchase for me needs. We traded several emails back and forth. I felt that the customer service was excellent and I'm happy with my new glasses.
Thank you so much for this amazing review, Sara! We are more than happy to hear that you enjoyed our customer service and your experience with us! - Team Clearly
Glasses arrived quickly and fit beautifully. Very happy with my purchase. Thank you Clearly!
I bought three pairs of glasses and within months arms fell off two pairs of them and the frame cracked on another one. I have to spend more money to have the frames changed. I would never buy from this company again.
What a terrible experience, Karen! We're truly sorry and concerned to hear this, and we'd love to help! A member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly
The glasses are really difficult to clean. I bought those for my 9 year old daughter and she isn't able to wash it on here own. It's the first time we have a pair of glasses that hard to clean. Even myself have a hard time to get them to a decent level of cleanliness
Thank you for your review, we truly appreciate it! We are sorry to hear you are finding the glasses difficult to clean. We have a few tips and tricks we would love to share with you. Someone from our Customer Care Team is going to reach out to you directly to provide further support. Please keep an eye on your email inbox. -Team Clearly
Great but my glasses are two loose. I don't know what can be done, now. Overall it was good to deal with clearly. Great service.
We're truly sorry to hear that your first time purchase was not perfect, Ranjit, and that you're experiencing issues with the fitting of your new pair of glasses. We'd love the chance to help, and a member of our customer care team will be reaching out to you shortly. - Team Clearly
I returned my first pair of glasses which was a super easy and smooth process, and got a new pair which is a much better fit for me. Clearly made it very simple and quick and they were extremely pleasant to deal with.
I have been buying from Clearly for a few years now and have been happy with the results.
Thank you so much for your great feedback, Robert! We truly appreciate it and are so glad to hear that you're enjoying your experience with us! Please never hesitate to let us know if there is anything more we can do to make this a 5 star experience. We're always looking for ways to improve our services. - Team Clearly
Easy to order process and quick to arrive at my home.
Good - timely delivery. Happy with lenses, a little disappointed with the frames, a bit flimsy and tend to slide down.
Samuel helped me in an efficient and timely manner. I especially liked the ability to return the original pair free of charge with shipping label provided. I liked the new pair so much I ordered the same prescription in sunglasses. Your service is extraordinary and much appreciated!
Thank you so much for your review, Bernie! We're truly sorry to hear that you're experiencing issues with the frame! We take the quality of our products very seriously, and we're concerned to hear about this. We'd love the chance to provide further support, and a member of our customer care team will be reaching out to you shortly, to help. - Team Clearly
I have sensitive eyes and these contacts are good for them, they arrived before the estimated shipping date which was perfect.
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Thank you so much for your review, Catherine! We're happy to hear that you are satisfied with your purchase, and welcome to ordering glasses online! We'd glad that our team was able to provide further support as well, and we passed your feedback on to our website team, about the Virtual Try On. Please note that it may not be available for certain frames that are brand new, but our team is always working on updating this part of the content, to use the VTO tool. Thank you again and don't hesitate to let us know if there is anything more we can do to help! - Team Clearly